Wiggle での仕事

Wiggle チームに加わりませんか?

Wiggle チームに加わりませんか?

Wiggle は、情熱的で優秀な人材を常に募集しています。スポーツ用品販売や eコマース、IT 開発などの部門で、やりがいのある仕事に就いてみませんか。当社の社員は和やかな雰囲気の職場で充実した日々を送り、技術革新や自己啓発に努めています。

当社の社員の多くはスポーツ愛好者です。当社の業務は世界に焦点を当てて急成長を遂げており、世界一のスポーツリテーラーになることを目指しています。興味がお有りでしたら、現在の採用情報をご覧ください。

Wiggle の歴史

Wiggle の歴史

Wiggleの原点は、英国ポーツマスに 1920年に創立されたButler Cyclesという小さなバイクショップにさかのぼります。1999年、Butler Cycles はオンライン取引を開始し、wiggle.co.uk を立ち上げました。

他に例を見ない品揃えや価格ときめ細かいカスタマーサービスを提供することに重点的に取り組み、Wiggle は世界規模まで飛躍的に業務を拡大しました。現在はサイクリングやランニング、スイミング用品のオンラインリテーラーの世界的なリーダーに成長を遂げ、10 の言語と 14種類の通貨に対応し、70か国に商品を販売しています。

Wiggle の倉庫の面積は 85,000平方フィート (約 7896.8㎡) で、在庫品は 200万点以上です。

Wiggle でのライフスタイル

Wiggle でのライフスタイル

Wiggle は、仕事とプライベートをバランス良く保つことの大切さを理解しています。社員は皆仕事熱心ですが、職場は和やかな雰囲気でスポーツに参加する機会もあります。

Wiggle では、昼休憩や終業後にランニング・サイクリングクラブを開催するなど、社員が集まって頻繁にトレーニングをしています。また、サイクルマラソンライドやランニングレースなどのイベントにも一緒に参加しています。

仕事を熱心にこなしながら健康的な生活を送りたい方には、Wiggle はぴったりの職場でしょう。

応募について

応募について

Wiggle では優秀な人材を広く募集しています。当社で働きたいと思われた理由などをぜひお聞かせください。

頂いたすべての Eメールに個別に回答するのが理想ではありますが、応募件数があまりに多いため、不本意ながら実現できていません。履歴書を送信後 14日以内に当社から連絡がない場合は、今回は不首尾に終わったとお考えください。

当社に関心をお持ちいただき、ありがとうございました。

Portsmouth: Marketing Analyst (Maternity cover)

Marketing Analyst (Maternity cover)

Location: Portsmouth

Role: 40 hours pw / 6 month contract

An opportunity has arisen for an individual with a passion for digital marketing, sport and fitness to join a world-class ecommerce marketing team at Wiggle. The Marketing Analyst delivers proactive customer insight to stakeholders across the business using customer and analytics data across a number of systems.

The company continues to grow rapidly and is currently in the process of developing first-rate customer experience of Wiggle. The ideal candidate will be keen to learn and support the business and thrive during this period of change.

We are looking for a pro-active self-starter, keen to learn and develop. You will be confident presenting to a range of stakeholders, key analysis, plus delivering end-user training.

A confident, practical knowledge of Excel is essential.

Experience of Google Analytics, Tableau, Omniture are desirable.

Please note this is a fixed term role for 6 months.

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the Good Stuff!

Portsmouth: Profit Protection Analyst

Profit Protection Analyst

Are you a confident and proactive individual with a clear understanding of the risks presented to online retailers from internal and external threats? Do you have strong excel skills and rudimentary knowledge of SQL? Can you be flexible with working hours and business requirements and happy to work some evenings and weekends? Then we have a great job opportunity for you!

As Profit Protection Analyst you will be supporting the business in identifying and managing areas of risk and shrinkage. You will be responsible for reviewing internal processes to identify areas of risk, managing customer compensation and courier management, screening inbound customer orders for fraud, and many more! The role also involves providing the business with analysis of finding and recommendations, working with the Buying team to support the process of warranty supplier returns, and working with Operations team and external couriers to ensure an efficient service is in place.

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk.

We are for the Good Stuff!

Portsmouth: Junior Software Engineer

 

Junior Software Engineer

An opportunity has arisen for a Junior Software Engineer to be involved in the creation and development of features to help us continue our growth. We are always improving our customer facing website, releasing every fortnight and prioritizing features directly with the business with a value/effort focus. Using a number of javascript frameworks, a variety of UIs, internal and external exist on JQuery, The Junior Software Engineer will be supporting SPs, nHibernate stacks and writing green field code using Dapper or another lightweight ORM. Injection is covered by Spring.net, being refactored to Autofac.

The ideal candidate will be keen to learn and support the business and thrive during this period of change. A confident, practical knowledge of C# intimately is highly desirable for this role.

Sounds like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.com

We are for the Good Stuff!

 

Portsmouth: Brand Content Executive

Brand Content Executive

Location: Portsmouth

Role: 40 hours pw / Permanent

Are you a pro-active individual with an in-depth understanding of social media and its marketing? Do you have a strong interest and understanding of the tri-sports calendar, superb attention to details, organizational and deadline management skills? Then we have a great job opportunity for you!

As Brand Content Executive you will be assisting in the implementation of Wiggle social media and editorial content strategy across multiple markets, helping to raise the level of social media and editorial engagement, looking after day-to-day delivery of scheduled contect on our Facebook and Twitter channels, and many more! The role will also be looking after developing and optimizing the media content available for social media sites (including photo and video editing), assisting in the optimization of current content on the Wiggle Guides site, uploading first-draft content to the Wiggle Blog and Guides site, and other exciting activities!

We are for the Good Stuff!

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

Portsmouth: Customer Service Advisor - Maternity Cover

Customer Service Advisor - Maternity Cover

Are you a pro-active individual with a drive for customer services? Are you passionate about sports and want to help other enthusiasts to get the most out of it? Then we have a great job opportunity for you!

The purpose of this role is to ensure that customer queries are answered promptly and completely. Responsibilities will include answering ad hoc questions from customers, assisting and advising customers via Live Chat and emails with the highest degree of courtesy and professionalism, offer alternative solutions, and many more!

A successful candidate will have strong attention to details and aiming for the excellence in delivery, as well as demonstrate experience of working in a fast paced office environment as part of a professional team. Training will be provided to give you the skills, confidence and knowledge to exceed in your job. Please note this is a part-time role comprising of 20 hours per week and may involve working evenings and weekends.

Please note this role is for the 12 month fixed term period.

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk.

We are for the Good Stuff!

Australia: Technical Customer Service Advisor

Technical Customer Service Advisor

Are you a pro-active individual with a drive for customer services? Are you passionate about sports and want to help other enthusiasts to get the most out of it? Then we have a great job opportunity for you!

Based in our Sydney office the purpose of this role is to ensure that customer queries are answered promptly and completely via email or another communication channel requested by the customer, to offer alternative solutions where appropriate in order to achieve customer satisfaction, assist other teams when required by the business, and many more!

A successful candidate will have strong attention to detail and aiming for the excellence in delivery, as well as demonstrate experience of working in a fast paced office environment as part of a professional team. Training will be provided to give you the skills, confidence and knowledge to exceed in your job. The working week will comprise of 40 hours - 5 shifts per week, working every other weekend.

Portsmouth: Head of Events

Head of Events

Are you an entrepreneurial business leader with a creative mind and ability to develop and implement new ideas and campaigns? Do you have experience in mass participation events and sports marketing? Are you highly experienced in negotiation of commercial deals, building strong commercial partnership and value propositions that work for both parties? Then we have a great job opportunity for you!

As a Head of Events you will be responsible for defining and delivering Wiggle’s Global Event strategy complimentary to Wiggle’s Global Marketing strategy. You will build and manage world class in-country Event teams as well as managing the established UK Event Operations and Marketing teams, to deliver the world’s leading selection of tri-sports events for our customers. The role will also support the acquisition and negotiation of new Event partner relationships and management of existing ones, ensuring that objectives are met and that Wiggle is seen as the partner of choice for Events companies.

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the Good Stuff!

Portsmouth: Forecasting Analyst

Forecasting Analyst

Are you a pro-active analytical individual capable to work independently and balance multiple tasks? Can you support the Demand Forecast Manager in delivering Operation Planning excellence and prioritize competing demands accordingly in a fast-changing environment? Then we have a great job opportunity for you!

As a Forecast Analyst you will be working closely with Merchandising and Replenishment teams and Country Managers to deliver department sales and stock targets, monitoring performance on lines and product areas, and supporting the Demand Forecast Manager by gathering data and generating reports. You will also be responsible for aligning the Trading Plan with the operational forecast by incorporating market intelligence and commercial plans, providing new product forecasts, conducting analyses on new product performance, updating planned promotions, and many more!

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the Good Stuff!

Portsmouth: Pricing Analyst

Pricing Analyst

We are now recruiting for Pricing Analyst at Wiggle!

If you are passionate and highly analytical individual with strong data manipulation skills and advanced Excel knowledge, then this is a perfect role for you!

You will be responsible for ensuring that Wiggle remains competitive on price by working closely with our Marketing and Commercial teams and monitoring competitors, analysing trends and executing our pricing strategy. You will need to fully understand the market place for the business and the position it holds, review, record and update the business on competitor pricing and promotional activity, monitor the impact of commercial tactics employed, recommend adjustments to meet objectives, and many more!

The ideal candidate will have an ability to break down complex issues that involve large amount of data, be commercially aware, have attention to detail and desire to achieve excellence in delivery. A confident decision maker with familiarity and interest in tri-sport clothing and equipment with a minimum 2:1 degree is required for this role.

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the Good Stuff!

Portsmouth: Data Steward

Data Steward

 

DATA STEWARD

Location: Lakeside, Portsmouth

Reporting To: Data Manager

Background

Over the past 12 months Wiggle has delivered, and continues to deliver, a high number of change programmes across its technology landscape and business functions. This disruption impacts Wiggles data, meaning a dedicated focus to the way its data is managed is now required. The Enterprise Data Management (EDM) approach has been defined to ensure the relevant understanding, quality, governance, awareness and coordination of data activities becomes embedded within the organisation.

Wiggles business has been defined by 3 journeys (Customer, Supplier and Product) and the EDM approach has been aligned to this business transformation effort. Key initiatives such as CUP (Capability Upgrade Programme) are taking Wiggle to best-in-class business processes and world class platforms with data management identified as a critical factor in its success.

Enterprise Data management (EDM)

EDM takes a holistic view to data management ensuring that the work carried out for a specific purpose is considered across the organisation for both the short and long term. Implementing data initiatives such as data governance, data quality and a level of data architecture provides the building blocks for future data requirements whilst delivering the fundamentals to ensure the needs of today are being met. Establishing EDM as a standalone function requires passionate, data obsessive people who are excited about the impact well managed data can have on Wiggle.

So what would you need to be able to do?

Data Governance is a critical component of any enterprise data management initiative and has the responsibility of maintaining high quality data within the organisation by enabling the right people to make the right decisions about data. Covering both changes to the data content and also managing the rules for how data content can be created, the impact of an effective data governance approach generates value throughout all levels of the enterprise. Wiggles Data Governance Framework will provide a ‘data helpdesk’, offering support, expertise, oversight and coordination for all data dependent activities within the three journeys.

Reporting directly into the data manager the Supplier Data Steward will need to build their governance function from the ground up. Integrating and developing strong relationships across the organisation, creating and maintaining intellectual content and delivering the data services required, at the agreed levels.

As the first point of contact for all efforts relating to data within the Supplier Journey, the Supplier Data Steward is a critical role empowered to enforce the data standards and plays a crucial role in making data governance happen for Wiggle. Data Stewards across the journeys will act as a council to the organisation and will take responsibility to manage cross-functional requirements to a suitable outcome. The ability to maintain professional standards and always produce high quality work will be critical to the success of this role.

 Key Responsibilities

The following are the minimum expectations for the role; other duties will be assigned as needed.

 Delivery

  • Build, own & maintain the Enterprise Data Management documentation for the Supplier Journey
  • Identify & establish data ownership for all attributes related to the Supplier Journey through a RACI
  • Drive Supplier KPI improvements through effective data management
  • Create, implement and maintain Data Standards in partnership with the business 
  • Create, implement and maintain a Supplier data quality dashboard
  • Investigate and action Supplier related data queries and functional data requirements
  • Work closely with the CUP Programme to support programme deadlines and deliverables
  • Collaborate via the Stewardship Council social media site to triage all Supplier data changes
  • Write, maintain and deliver relevant EDM training material

Leadership

  • Identify and capitalise on opportunities to raise data literacy, confidence and awareness across all areas of Wiggle
  • Represent data at the PMO, delivering assurance to new programmes/projects/small changes
  • Provide guidance to the enterprise on data governance and data maintenance best practices
  • Proactively initiate proposals to the data governance board for new initiatives
  • Lead connectivity to the organisation for all data efforts related to the Supplier Journey
  • Build and maintain authentic relationships throughout the Supplier Journey and wider organisation
  • Manage data projects and data streams of projects when required
  • Effectively manage change to interdependent attributes across the three journeys

 Accountability

  • Become the first point of call for change, challenge or potential impact to Supplier data
  • Ensure that all Supplier data issues/conflicts are resolved
  • Identify opportunities within changing business environments which can add value
  • Deliver business guidance and validation for all data changes
  • Work with the initiator of the change to ensure all required information has been provided and understood
  • Enforce defined Data Standards
  • Play a vital role within the stewardship council as part of the Data Governance model
  • Act with integrity and uphold professional standards at all times

 Performance Indicators

  • # Data Standards (created / approved / applied)
  • # Data Governance tickets (open / closed / rejected)
  • % Overall Data Quality
  • % Data Quality (Accuracy)
  • % Data Quality (Validity)
  • % Data Quality (Completeness)
  • % Data Quality (Uniqueness)

 Person Specification

  • Good understanding of the principles of Data Management
  • Able to communicate with confidence through all levels of the organisation
  • An organised approach to delivery
  • Basic SQL, ETL or data visualisation capabilities would be beneficial
  • Good risk and situation judgement, leading to balanced escalation
  • Ability to continually review processes and propose improvements
  • Clearly see the essential role data plays in the delivery of world-leading retail services
  • Comfortable seeking out opportunities for improvement and driving change

 Primary Relationships

  • Supplier Journey teams, functions and data owners
  • IT
  • CUP Programme BPL & SMEs
  • Data migration teams/projects
  • Commercial Finance team

 Personal Development Opportunities

  • Enterprise Data Management
  • Data Architecture
  • Business Analysis
  • Data Migration
  • Data Protection
  • Business Integration
  • Project Management

 Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk.

We are for the #Goodstuff!

Part Time Customer Service Advisor

Part Time Customer Service Advisor

Are you a pro-active individual with a drive for customer services? Are you passionate about sports and want to help other enthusiasts to get the most out of it? Then we have a great job opportunity for you!

The purpose of this role is to ensure that customer queries are answered promptly and completely. Responsibilities will include answering ad hoc questions from customers, assisting and advising customers via Live Chat and emails with the highest degree of courtesy and professionalism, offer alternative solutions, and many more!

A successful candidate will have strong attention to details and aiming for the excellence in delivery, as well as demonstrate experience of working in a fast paced office environment as part of a professional team. Training will be provided to give you the skills, confidence and knowledge to exceed in your job. Please note this is a part-time role comprising of 20  or 16 hours per week and may involve working evenings and weekends.

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk.

We are for the Good Stuff!

Human Resource Advisor

Human Resource Advisor

At Wiggle, we’re here for the #goodstuff, over the past few years that #goosdstuff has been growing at a phenomenal rate, as a result we are developing the HR function to meet the needs of our teams.

The HR Advisor will be working with all members of the HR team, supporting the implementation of policies and processes to enable us to continue to grow at this breakneck speed. This role is key within the team, reporting to the HR Manager and supporting the entire business function with an emphasis on recruitment. We need someone who will work with the team to develop processes that help us keep our Wiggle but at the same time not over complicate and stifle innovation.

Our mission is to inspire everybody, every day and everywhere to share the joy of sport! Take a look at this role and see if it just might be the job for you!

We don’t expect you to run a marathon every day but we do expect you to provide support to the teams who enable people who do

 Are you here for the #goodstaff

 HR Advisor

Can you provide a high quality generalist HR service and advice in a fast paced, growing organisation. Ensuring the delivery of effective and efficient HR processes, internal co-ordination of system reporting and delivery of associated tasks within a demanding and challenging environment?

Are you?

  • highly organised with a logical approach to managing able to identify opportunities for improvement in day to day HR processes
  • able to build rapport quickly and effectively communicate at all levels across the organisation
  •  High degree of confidentiality and experience managing sensitive information
  • Able to engage and be an ambassador for the ‘Wiggle Way’

 Yes, then read on!

 So what would you need to be able to do?

Day to day management and improvement of all transactional HR processes in particular Talent Acquisition and Onboarding

  • Ensure that all new starter and leaver information is processed between HR and Payroll  
  • Manage the hiring process from initial job vacancy to preparation of offers and contracts of employment
  • Responsible for the development and delivery of an effective and engaging induction for all new starters across the business
  • Support the delivery and management of bi-annual performance development process, including co-ordination of the Performance Development Review process
  • As and when required be the first point of contact for supporting and advising line managers when dealing with employee relations issues. Advising on process, legislation and potential areas of risk   
  • Effective compilation and management of the HR Key Performance Indicators including absence, retention, and recruitment and headcount figures and provision of monthly reports.
  • Be the first point of contact for the Wiggle Employee Forum and responsible for the organisation of regular meetings
  • Partner with senior management to ensure successful delivery of wider business projects
  • In line with changes in legislation, update, maintain and implement all HR policies across the business
  • Be an advocate for engaging employees in the Wiggle brand, able to seek opportunities to improve
  • Support and develop the HR Administrator on projects and with recruitment
  • Supporting the Citadel (remote) HR team as and when required
  • Day to day administration of employee benefits schemes including Life Assurance, Group Income Protection, Private Medical Cover

 What will you need to have?

  • Ideally CIPD qualified, or hold professional qualification in HR practice  
  • Be comfortable and competent with managing data and able to produce and analyse key HR reports from a variety of sources 
  • Able to demonstrate comprehensive generalist HR knowledge, including experience of managing employee relations issues such as disciplinary and grievance
  • Able to produce written material to a high standard eg reports, presentations, contracts of employment, policies and procedures
  • Able to deal with a heavy workload with conflicting priorities whilst maintaining accuracy and achieving deadlines
  • Strong working knowledge of excel, Microsoft power point and functional experience with working with HR information systems

 Hours of work are 40 hours per week over 5 days over Monday to Friday.

 Send us your CV to jobs@wiggle.co.uk telling us how passionate you are…!!

Human Resource Administrator

Human Resource Administrator

 At Wiggle, we’re here for the #goodstuff, over the past few years that #goosdstuff has been growing at a phenomenal rate, as a result we are developing the HR function to meet the needs of our teams.

The HR Administrator will be working with all members of the HR team, supporting the team to enable us to continue to grow at this breakneck speed. This is a key role, reporting to the HR Manager and supporting the Human Resource Advisors. We need someone who enjoys working as part of a team, can prioritise and manage up.

Our mission is to inspire everybody, every day and everywhere to share the joy of sport! Take a look at this role and see if it just might be the job for you!

 Are you here for the #goodstaff

 HR Administrator

Can you provide a high quality HR Administration service in a fast paced, growing organisation. Ensuring attention to detail in all aspects of the role, that all new starters feel welcomed and be able to deliver tasks and projects within a demanding and challenging environment?

Are you?

  • highly organised with a logical approach to your daily activities
  • able to build rapport quickly and effectively communicate at all levels across the organisation
  •  High degree of confidentiality and experience managing sensitive information
  • Able to engage and be an ambassador for the ‘Wiggle Way’

Yes, then read on!

 So what would you need to be able to do?

  • Responsible for the new starter processes including induction of new joiners, preparation and  new starter set up on relevant internal systems/spreadsheets
  • Support line managers in ensuring new starter processes are completed in all areas of the business (i.e. advice on full inter-departmental inductions)
  • Ensure all new starter paperwork is completed, correct and in compliance with the current legislation and immigration
  • Provide information to the payroll department as soon as possible ensuring new starter data is accurate
  • Support line managers in ensuring probationary periods are conducted timely and following this up in writing to the employees
  • Take minutes for ER cases, action follow up correspondence
  • Take minutes for consultation meetings and provide administrative follow up correspondence to the business
  • Assist in recruitment activities including contract administration, job posting and organizing interviews
  • Ensure absences are accurately monitored and logged immediately and flag up any ‘excessive absence in line with the absence policy for follow up within HR on a monthly basis
  • Help to maintain new starter and leaver spreadsheets and provide weekly updates to relevant persons as advised – especially any leaver information to payroll
  • Support and maintain new contact database for all employees
  • Take part in staff leavers process – including conducting Exit interviews
  • General administrative duties such as filing, ad-hoc staff correspondence, note taking in sensitive/confidential meetings
  • Suggest ways the HR function and business can continually develop
  • Take part in any ad hoc projects as and when they arise

 What will you need to have?

  • High degree of confidentiality and understanding of processing and handling sensitive information
  • Strong attention to detail with a strive for excellence in delivery
  • At least a C in GCSE Maths and English or the equivalent
  • Demonstrable experience using Microsoft Office, in particular Word, Excel and PowerPoint
  • Ability to manage and coordinate changing priorities, understand ‘what good looks like’, and capable of multi-tasking
  • Ability to be flexible with work duties and hours as required by the team and business, and able to attend other sites for which travel may be required (and expensed)

 Hours of work are 40 hours per week over 5 days over Monday to Friday.

Send us your CV to jobs@wiggle.co.uk, telling us how passionate you are…!!