Wiggle での仕事

Wiggle チームに加わりませんか?

Wiggle チームに加わりませんか?

Wiggle は、情熱的で優秀な人材を常に募集しています。スポーツ用品販売や eコマース、IT 開発などの部門で、やりがいのある仕事に就いてみませんか。当社の社員は和やかな雰囲気の職場で充実した日々を送り、技術革新や自己啓発に努めています。

当社の社員の多くはスポーツ愛好者です。当社の業務は世界に焦点を当てて急成長を遂げており、世界一のスポーツリテーラーになることを目指しています。興味がお有りでしたら、現在の採用情報をご覧ください。

Wiggle の歴史

Wiggle の歴史

Wiggleの原点は、英国ポーツマスに 1920年に創立されたButler Cyclesという小さなバイクショップにさかのぼります。1999年、Butler Cycles はオンライン取引を開始し、wiggle.co.uk を立ち上げました。

他に例を見ない品揃えや価格ときめ細かいカスタマーサービスを提供することに重点的に取り組み、Wiggle は世界規模まで飛躍的に業務を拡大しました。現在はサイクリングやランニング、スイミング用品のオンラインリテーラーの世界的なリーダーに成長を遂げ、10 の言語と 14種類の通貨に対応し、70か国に商品を販売しています。

Wiggle の倉庫の面積は 85,000平方フィート (約 7896.8㎡) で、在庫品は 200万点以上です。

Wiggle でのライフスタイル

Wiggle でのライフスタイル

Wiggle は、仕事とプライベートをバランス良く保つことの大切さを理解しています。社員は皆仕事熱心ですが、職場は和やかな雰囲気でスポーツに参加する機会もあります。

Wiggle では、昼休憩や終業後にランニング・サイクリングクラブを開催するなど、社員が集まって頻繁にトレーニングをしています。また、サイクルマラソンライドやランニングレースなどのイベントにも一緒に参加しています。

仕事を熱心にこなしながら健康的な生活を送りたい方には、Wiggle はぴったりの職場でしょう。

応募について

応募について

Wiggle では優秀な人材を広く募集しています。当社で働きたいと思われた理由などをぜひお聞かせください。

頂いたすべての Eメールに個別に回答するのが理想ではありますが、応募件数があまりに多いため、不本意ながら実現できていません。履歴書を送信後 14日以内に当社から連絡がない場合は、今回は不首尾に終わったとお考えください。

当社に関心をお持ちいただき、ありがとうございました。

Portsmouth: Profit Protection Analyst

Profit Protection Analyst

Are you a confident and proactive individual with a clear understanding of the risks presented to online retailers from internal and external threats? Do you have strong excel skills and rudimentary knowledge of SQL? Can you be flexible with working hours and business requirements and happy to work some evenings and weekends? Then we have a great job opportunity for you!

As Profit Protection Analyst you will be supporting the business in identifying and managing areas of risk and shrinkage. You will be responsible for reviewing internal processes to identify areas of risk, managing customer compensation and courier management, screening inbound customer orders for fraud, and many more! The role also involves providing the business with analysis of finding and recommendations, working with the Buying team to support the process of warranty supplier returns, and working with Operations team and external couriers to ensure an efficient service is in place.

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk.

We are for the Good Stuff!

Portsmouth: Junior Software Engineer

 

Junior Software Engineer

An opportunity has arisen for a Junior Software Engineer to be involved in the creation and development of features to help us continue our growth. We are always improving our customer facing website, releasing every fortnight and prioritizing features directly with the business with a value/effort focus. Using a number of javascript frameworks, a variety of UIs, internal and external exist on JQuery, The Junior Software Engineer will be supporting SPs, nHibernate stacks and writing green field code using Dapper or another lightweight ORM. Injection is covered by Spring.net, being refactored to Autofac.

The ideal candidate will be keen to learn and support the business and thrive during this period of change. A confident, practical knowledge of C# intimately is highly desirable for this role.

Sounds like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.com

We are for the Good Stuff!

 

Portsmouth: Replenisher

Replenisher

 Are you an analytical problem solver with an excellent attention to detail? Do you have the ability to manage and co-ordinate and confidently make decisions? Then this is a fantastic opportunity for you!

The role of Replenisher involves working closely with Buying & Merchandising team in order to deliver department sales and stock targets by optimising inventory and service levels. The Replenisher will also support Head of Stock Optimisation in achieving team and company’s objectives.

A successful candidate will work well under pressure, have the ability to manage and co-ordinate changing priorities, be flexible and able to multi-task.

Sounds like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.com we are for the #goodstuff

Roles and Responsibilities:

  • Ensure cleanliness of SO99+ Supplier and SKU data
  • Maintain replenishment parameters in SO99+
  • Review & Approve SO99+ order proposals
  • Create POs (both SO99+ and any manual POs) with accurate PO Line Costs
  • Schedule new Range/Season deliveries in line with Critical Path
  • PO Management
  • Work closely with B&M and EU sourcing team to ensure that stock & availability is optimised
  • Extract proposals from SO99+ to use in calculation of Supplier Forward orders / EU Planning orders
  • Review & action Business reports
  • Monitor & manage Supplier Performance
    • Resolve all Supplier delivery issues (overages, shortages, missing items, extra items)
    • Regular meetings to share forecasts, identify opportunities to improve ways of working and to optimise the Supply Chain
    • Monitor Supplier OTIF rates, and manage with Buyer/Merch
    • Manage Supplier compliance (delivery presentation, use of Supplier Portal, SKU tolerance etc)
  • Input into weekly Trade reports (Stock, Availability, Intake, OTIF)

Personal Specification:

  • Attention to detail
  • Analytical
  • Good problem solving skills
  • Ability to demonstrate strong communication skills and liaise with & engage all levels of seniority.
  • Ability to manage and coordinate changing priorities, understand ‘what good looks like’, and capable of multi tasking
  • Confident decision maker with the ability to nail actions and get stuff done

Australia: Customer Service Advisor

Customer Service Advisor

Our Mission at Wiggle is to inspire everybody, everywhere and every day to experience the joy of sport.

The aim and purpose of the Role:

Reporting to one of the Customer Service Team Leaders you will work as part of our customer services team helping, assisting and advising customers via Live Chat and Email with the highest degree of courtesy and professionalism to resolve issues.

Roles and Responsibilities:

  • Ensure customer queries are answered promptly and completely via both Chat and Email
  • Ensure that all communications with customers are conducted in a professional and courteous manner.
  • Offer alternative solutions where appropriate with the objective of ensuring customer satisfaction. 
  • The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the company and the overall business objectives of the company

Personal Specification:

  • Strong communication skills both written and verbal.
  • Strong attention to detail and aiming for excellence in delivery.
  • Demonstrate experience of working in a fast paced office environment as part of a professional team.
  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking.
  • Self-motivated and confident decision maker with the ability to nail actions and a positive "can do" attitude.
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors.
  • Ability to be flexible with work duties and hours as required by the team and business.

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the Good Stuff!

Portsmouth: Pricing Analyst

Pricing Analyst

We are now recruiting for Pricing Analyst at Wiggle!

If you are passionate and highly analytical individual with strong data manipulation skills and advanced Excel knowledge, then this is a perfect role for you!

You will be responsible for ensuring that Wiggle remains competitive on price by working closely with our Marketing and Commercial teams and monitoring competitors, analysing trends and executing our pricing strategy. You will need to fully understand the market place for the business and the position it holds, review, record and update the business on competitor pricing and promotional activity, monitor the impact of commercial tactics employed, recommend adjustments to meet objectives, and many more!

The ideal candidate will have an ability to break down complex issues that involve large amount of data, be commercially aware, have attention to detail and desire to achieve excellence in delivery. A confident decision maker with familiarity and interest in tri-sport clothing and equipment with a minimum 2:1 degree is required for this role.

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the Good Stuff!

Portsmouth: Part Time Customer Service Advisor

Part Time Customer Service Advisor

Are you a pro-active individual with a drive for customer services? Are you passionate about sports and want to help other enthusiasts to get the most out of it? Then we have a great job opportunity for you!

The purpose of this role is to ensure that customer queries are answered promptly and completely. Responsibilities will include answering ad hoc questions from customers, assisting and advising customers via Live Chat and emails with the highest degree of courtesy and professionalism, offer alternative solutions, and many more!

A successful candidate will have strong attention to details and aiming for the excellence in delivery, as well as demonstrate experience of working in a fast paced office environment as part of a professional team. Training will be provided to give you the skills, confidence and knowledge to exceed in your job. Please note this is a part-time role comprising of 20  or 16 hours per week and may involve working evenings and weekends.

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk.

We are for the Good Stuff!

Accounts Payable Assistant

Portsmouth Accounts Payable Assistant

This is an opportunity to gain experince in the finance department of a busy, dynamic, fast paced company that places a lot of emphasis on our supplier relationship. The Accounts Payable Assistant is key to maintaining  good relationship with our Suppliers and keeping control over the payment of invoices to ensure smooth running of the Purchase Ledger.

The Role

An Accounts Payable Assistant role is to maintain the Purchase Ledger by checking Invoices against goods booked in, releasing invoices for payment and keeping control over pricing in order to ensure Suppliers are paid correctly through:

  • Weekly payment runs
  • Maintaining dialogue with Buying & Merchandising Department to manage Price Trial project     

Key Accountabilities:

  • Ensure Purchase Invoices agree to stock received
  • Ensure non-stock invoices have been authorised
  • Post Supplier invoices to Purchase Ledger
  • Ensure that payments are made to Suppliers and discounts are taken where applicable
  • Maintain disputed invoices and returned goods lists
  • Dealing with queries from Suppliers about disputed invoices
  • Investigate discrepancies on agreed discount rates with Suppliers

Knowledge, Skills and Experience to do the Job:

  • Attention to detail
  • Ability to see something through to a conclusion in a professional manner
  • Ability to work alone or in a group
  • Good Communication skills

Personal Competencies:

  • Good people skills, able to deal with people of all levels within the Company
  • Willing to help others in the Team when needed
  • Adaptability and flexibility

 Sound likethe job for you? Send your resume to jobs@wiggle.co.uk

We are for the #goodstuff

Portsmouth: IT Service Desk Manager

IT Service Desk Manager

We are looking for a passionate Team Leader/Supervisor who is ready to take the next step into management.

The IT Service Desk Manager’s main role is to provide day to day supervision for the Service Desk Team which provides a first point of contact to all our IT users. This is a customer focused culture, with emphasis on ownership of incidents and requests within the Service Desk team.  Acting as the lead ‘Major Incident Manager’ and will also be an escalation point to the primary out of hour’s team for one week in four. This is an opportunity for a current Team Leader or Supervisor to take the step up to run a small team of energetic and dynamic colleagues who are all very passionate about the work they do.

Roles and Responsibilities:

  • To manage the ITIL based processes within the IT environment. This includes:
    • Incident management
    • Major incident management
    • Problem Management
    • Service Request Management
    • IT Procurement
    • Software Asset Management
    • Reporting of KPIS
  • Responsible for dealing with users who have raised particularly complex  issues which cannot be dealt with by the Service Desk Analysts, and to  support the Service Desk team in the escalation of any unresolved queries
  • To manage the workflow and resources of the team to meet Service Desk targets in line with guidance from the Head of IT Operations ensuring that quality and SLA targets are achieved.
  • Responsible for ensuring incidents, problems, requests and changes are resolved within the agreed timescales set out by the service level agreements.
  • To act as the Major Incident Manager co-ordinating activities from a virtual team as necessary.
  • Ensure that all new projects and applications are transitioned successfully in to IT support
  • To ensure the maintenance of processes and documentation to support the Service Desk and Incident Management Process.
  • Responsible for the day to day coaching, supervision, support and mentoring of Service Desk Analysts both individually and as a group including performance management. 

Personal Specification:

  • Management and use of an incident change management system.
  • ITIL qualified
  • Commercially driven with an appetite to drive a business unit
  • Strong attention to detail with a strive for excellence in delivery
  • Ability to lead and line manage to ‘take others with you’.
  • Demonstrate experience of working in a fast past office environment as part of a professional team
  • Ability to manage and coordinate changing priorities, understand ‘what good looks like’, and capable of multi-tasking
  • Confident decision maker with the ability to nail actions and get stuff done
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors

Portsmouth: Mid Developer

Mid Developer

 What is the job?

A career in Software Engineering at Wiggle involves much more than just writing code. You’ll be involved in the creation and deployment of features to help us continue our growth. You’ll be working on internal software that keeps the business running. We’re always improving our customer facing website, releasing every fortnight and prioritizing features directly with the business with a value/effort focus. Using a number of javascript frameworks a variety of UIs, internal and external exist on JQuery, Angular and Knockout. Built around a SQL server backend, we use a variety of DB access techniques depending on the requirement. You’ll be supporting SPs, nHibernate stacks and writing green field code using Dapper or another lightweight ORM. Injection is covered by Spring.net, being refactored to Autofac.

 Why do this job?

You’ll be exposed to a range of .NET applications, ranging from long lived internal Webforms to a high traffic always up website serving around 25% of the UK cycling market and presenting millions of page views every day. You’ll be challenged on a daily basis to find answers to problems using initiative and innovation, we have a significant application footprint meaning that tasks are rarely repetitive. E-Commerce is a competitive environment, and you’ll be comfortable in a variety of project situations, from well-defined requirements to nebulous goals with freedom to experiment. Most happy in an agile environment you want to increase the value our ceremonies provide and take opportunities to make suggestions to improve our techniques, processes and tools in and out of regular retrospectives. You’ll be analytical, a good communicator, both technical and non-technical, and happy explaining ideas and architectures on a whiteboard. You’ll be confident in your code going live to millions of people because it was written with SOLID principles in mind, you’ve unit tested it, it’s been reviewed, QA’d and UATed and you know it’s efficient from your profiler run results.

You enjoy the opportunity to improve using online resources including a PluralSight subscription and innovating genuine value in 10% time along with participating in Friday Fun knowledge sessions where engineers showcase new technologies and techniques to their peers in informal presentations.

Am I suitable?

If you’re a programmer for fun outside of your day job, and know C# intimately (and probably another couple of languages, ruby/python/java) then read on.

  • C# .NET 3.5 – 4.5
  • Web tech - MVC 3+, HTML5 and CSS, JavaScript and frameworks
  • Testing frameworks, i.e. NUnit, Moq, MSpec
  • SOLID
  • SQL, NServiceBus, ORMs

 

So, are you made of the #goodstuff? Send us your CV, telling us how passionate you are to jobs@wiggle.co.uk

Portsmouth: Buyer

Buyer

Job Purpose:

The Buyer role is to be an expert in the category market, with a full detailed understanding of the main Brands and products, and a commercial ability to select the very best customer product offer.  Buyers must be able to understand and operate within the agreed Merchandisers Range Framework, selecting the most appropriate suppliers, products, and negotiate industry leading prices and terms, and work with the Buying Assistant to set up all products with the correct data in a timely manner.

Context:

The Buyer role is the overall owner of the Product Offer, as such must have a deep understanding of the Wiggle customer, and the product category overall market.  Strong negotiation skills are essential to obtain the best possible cost prices, and supplier terms to enable Wiggle to offer the best prices to the customer.  The Buyer must operate within the agreed Merchandisers Range Framework to keep the range width and depth appropriate, with a balanced attribute product listing.  The Buyer is accountable for setting up items with the appropriate level of data, to enable customers to identify the right product, and to allow accurate range analysis.  The Buyer should be looking to on board new Suppliers, Brands and Products, at low risk using strong negotiation skills.

Accountabilities:

  • Cost price negotiations
  • Supplier Terms / Deals negotiations
  • On Boarding new Suppliers, Brands and Products
  • Exiting poor selling / non profitable Suppliers, Brands and Products
  • Managing supplier relationships
  • New product / Brand trialling
  • Communicating relevant details to the wider business (Marketing / International)
  • Accurate product and supplier data
  • Maintaining product ranges within the range plan parameters

Knowledge, Skills and Experience:

Past experience of Buying within a similar retailer, or highly performing individual from within the business looking to progress.  Must have high levels of product knowledge and an expert in the Wiggle customer.  Must demonstrate extremely strong negotiation skills and high level of energy to drive the product ranges, and understand the principles of balanced attribute range building, and able to operate within the budgeted framework.

Competencies:

  • Expert in their business sector
  • Seeks to understand our strategies, markets, customers and suppliers
  • Introduces new Brands or Products that prove successful
  • Extremely strong negotiation skills

Portsmouth Pricing Manager

Pricing Manager

This is a newly created role that is essential to the growth of the business, Wiggle are expanding quickly and as we grow and evolve there is the need to bring in experienced talent to make sure that we maintain our position in the marketplace.

Job Purpose:

Responsible for owning, evolving and executing Wiggle’s pricing strategy.  The role is critical to Wiggle’s customer proposition whilst protecting the bottom line.

Context:

The role sits within the Marketing Department, reporting to the Head of Pricing and International.  The Pricing Manager will work closely with teams across Commercial, Marketing, International and Finance to evolve our pricing strategy within Wiggle’s overall customer proposition.

Accountabilities:

  • Understand the marketplace
  • Review, record and update the business on competitor pricing and promotional activity
  • Monitor the impact of commercial tactics employed and recommend adjustments
  • Continuously improve team processes to remain competitive on price, mitigate risks, and maintain resource efficiencies
  • Support the business in the transition to a new pricing system
  • Coach and develop a strong team of analysts

Knowledge, Skills and Experience:

  • Minimum 2:1 degree
  • Highly analytical with strong data manipulation skills and advance Excel knowledge
  • Ability to break down complex problems, often involving large amounts of data
  • Commercial awareness to support prioritisation and communication at a senior level
  • Familiarity with and interest in internet shopping and tri-sports clothing and equipment

Competencies:

  • Confident decision maker with the ability to nail actions and get stuff done
  • Strong collaboration skills able to build trust and confidence across functions
  • Ability to solicit guidance and input from senior business leaders

Mobilises people to achieve results with energy, drive and a need to finish

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the Good Stuff!

Portsmouth: German Customer Services Advisor

German Customer Service Advisor

Location: Portsmouth

Role: 40 hours pw / Permanent

Are you a native German speaker with a drive for customer services? Are you passionate about sports and want to help other enthusiasts to get the most out of it? Then we have a great opportunity for you!

The purpose of the role is to ensure that customer queries are answered promptly and completely via email or another communication channel requested by the customer, to offer alternative solutions where appropriate in order to achieve customer satisfaction, assist other teams when required by the business, and many more!

A successful candidate will have strong written and verbal communication skills in both English and German, attention to detail and aiming for the excellence in delivery, as well as demonstrate experience of working in a fast paced office environment as part of a professional team. Training will be provided to give you the skills, confidence and knowledge to exceed in your job. The working week will comprise of 5 shifts per week, working every other weekend.

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the Good Stuff!

Finance Planning and Analysis Manager

Portsmouth Finance Planning and Analysis Manager

As Wiggle enters an exciting new phase in growth, we need to refine and expand our approach to Forecasting and understanding our business. This role will be key in developing and embedding our new forecasting approach and will lead the process of designing and creating future forecasting tools. This role will therefore need to be able to operate and communicate cross-functionally as we look at the business as a whole and consider any future integrations. This is a fantastic opportunity to join a team with a track record for internal progression.

Accountabilities:

  • Responsible for collation of 18 month forecast and production of Board packs
  • 13 week forecast - Support Head of IBP and Head of Commercial Finance– sales value insight, volumes link to Operations team
  • 5 year plan – Support Head of Commercial Finance – this is at CEO & CFO level, together with Board Pack presentations as necessary
  • Design and lead Budgeting & Planning tool implementation (early 2017)
  • Review and challenge of 18 month forecasts – what does the Business look like? Where are our key challenges? What targets should we be applying to various areas of the business to achieve these?
  • Able to deputise for Head of Commercial Finance, including attendance at Trading Meetings and providing Finance commentary

Knowledge, Skills and Experience:

  • Fully qualified accountant : ACA, CIMA, ACCA all considered
  • Great PQE : proving an ability to hit the ground running and to continually develop
  • Experience of using Oracle Fusion, Hyperion, Essbase and other Oracle suite products preferred
  • Proficient user of all Microsoft Office tools
  • Good academics with a minimum of a 2:1 degree
  • Retail or other fast paced industry experience essential

Competencies:

  • Self-starter with a passion for continuous improvement
  • Great all-round communicator – with the ability to switch from high level Exec conversations to sitting with someone in the business talking them through how to use a system / understand a concept
  • Desire to progress in a fast paced organization
  • Keen to understand and investigate problems
  • Completer-finisher with the ability to appreciate when additional time spent will not significantly improve an answer
  • Able to motivate and inspire others
  • Able to step back and deal with issues in an empathic and dispassionate manner, getting everyone to the best solution

Sound like the challenge for you? Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

IT Service Desk Analyst

Portsmouth IT Service Desk Analyst

The IT service desk is responsible for providing a single point of contact for all users of Wiggle IT services to report an incident, request or change control. We provide excellent personal service and ensure that we take a proactive role in supplying solutions to the needs of the IT users in line with business objectives. The IT service Desk is an integral part of the Wiggle business and acts as the gateway for IT users to engage with the IT department. The work done within this team ensures that all staff at Wiggle have what they need, working to the expected levels, in order to perform their roles and push the Wiggle business to the next level.

Accountabilities:

  • Performing first time fix on incidents raised to the team in a professional manner.
  • Provide first line telephone and ticket based IT and application support to the Wiggle business
  • Performing the role of incident manager in the event of a major system outage.
  • Performing service requests raised to the team including accounts set up, software installations and physical desk moves.
  • Manage the change management process and attend a Change Acceptance Board when required.
  • Pro-actively identify problems and trends and propose solutions and recommendations to optimise systems performance and stability.
  • Renew or procure services on behalf of the IT department where required by following the purchase order process
  • Provide reports on IT performance to senior members of the Wiggle business.
  • To assist in transition process from either an internal or external IT development team into IT support.
  • Create and maintain IT support documentation where missing or incorrect.

Knowledge, Skills and Experience:

  • Windows XP and Windows 7 administration experience.
  • Windows 8, Linux and Apple Mac exposure would be beneficial.
  • Basic network and / or database skills
  • Active Directory and Office 365 exposure.
  • Sharepoint
  • Knowledge and understanding of ITIL.
  • Excellent customer service skills and a willingness to deal directly with users either by phone or face to face.
  • Excellent written skills are essential
  • Experience at working in a busy support environment
  • Evidence of process improvement to increase efficiency must be shown.

Competencies:

  • Commercially driven with an appetite to drive a business unit
  • Strong attention to detail with a strive for excellence in delivery
  • Demonstrate experience of working in a fast past office environment as part of a professional team
  • Ability to multitask and prioritise without getting flustered.
  • Ability to self-manage where needed

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Chinese Translator

Portsmouth Chinese Translator 12 Month FTC

We have a vacancy within the translating team for a Chinese Translator to cover a 12 month maternity leave, due to start in February 2017. This is an excellent opportunity to join Wiggle at an exciting time of growth for the company. The Translator & Proofreader will be assisting the Translation, Marketing and Customer Service teams with all related translation and communication matters.

You will be working as part of the translation team and provide support for the customer service team. As a Wiggle translator, you will be responsible for translating everything for your local TLD: website interface, marketing and digital content, technical products, help pages.

Accountabilities:

  • Translate website contents, product descriptions and marketing and digital contents
  • Understand and learn Wiggle products
  • Make sure the Translation Memory (TM) is organised and up-to-date
  • Make sure the glossary/termbase is organised and up-to-date
  • Assist the customer service team with incoming email and phone queries from customers
  • Any translation and communication in any other foreign language as required by Wiggle

Knowledge, Skills and Experience:

  • Native standard of Chinese as well as English
  • Degree in translation or equivalent experience
  • Deep understanding and excellent command of CAT tool
  • Creative writing skill will be an advantage

Competencies:

  • Strong attention to detail with a strive for excellence in delivery
  • Demonstrate experience of working in a fast-paced environment as part of a professional team
  • Ability to manage and coordinate changing priorities, understand ‘what good looks like’, and capable of multi-tasking
  • Confident decision maker with the ability to nail actions and get stuff done
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business, and able to attend other sites for which travel may be required

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Payments Advisor

Portsmouth Payments Advisor

 

As one of the few people who examine the order process from start to finish, this role takes on the responsibility to identify Payment errors and failures, Returns errors and system process failures from a live environment. Interact with IT Rapid Team on technical incidents and set a course of impact response ensuring customer experience is maintained to the highest standard with system integrity intact. 

The role of the Payments Advisor is to monitor the payment gateway operation for process and performance issues. Work with the Customer Service team in providing resolution for customer payment and refund issues via the internal query resolution ticket system. A large part of this job is to examine and resolve errors internally and externally to eliminate them impacting the business and customer experience. Making sure that above all the customer experience is seamless.

Accountabilities:

  • Produce Business Analysis reports for the performance of the gateways within related territories and currencies to ensure the best commercial rates are being achieved.
  • Identify errors that specific payment gateways generate and work with the technical team to provide a resolution.
  • Educate the business in resolution of customer payment related issues giving them the tools and resources to self-serve in providing customer resolution.
  • Digest quarterly supplier content and determine the value added opportunity available from them and distribute it to the various departments from profit protection to marketing and returns.
  • Ensure any internal tickets that are raised, in regards to payment issues, are investigated, actioned and closed with the expected SLA.

Knowledge, Skills and Experience:

  • Have a business focused analytical mind with a desire to improve the customer experience.  The ability to define, scope and deliver conceptual solutions through working with the business to understand customer requirements in terms of payments. 
  • The ability to intuitively engage in any software tool and extract the best it can offer.  Master the tools at hand and share knowledge with the wider business.
  • An understanding and previous knowledge of the payment industry would be beneficial.

 Competencies:

  • Work well with others and have a demand for performance.
  • An analytical mind to examine all aspects of reason and provide intelligent customer experience design. 
  • Challenge the process with intelligent creative thought.
  • Seek the impact and animate solutions and scenarios that might occur in order to pre-empt and prevent them becoming a reality.

 

Do you have the skills and attention to detail to make a difference? Send your CV to Jobs@wiggle.co.uk

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