カスタマーサービス

Wiggle での仕事

Wiggle チームに加わりませんか?

Wiggle チームに加わりませんか?

Wiggle は、情熱的で優秀な人材を常に募集しています。スポーツ用品販売や eコマース、IT 開発などの部門で、やりがいのある仕事に就いてみませんか。当社の社員は和やかな雰囲気の職場で充実した日々を送り、技術革新や自己啓発に努めています。

当社の社員の多くはスポーツ愛好者です。当社の業務は世界に焦点を当てて急成長を遂げており、世界一のスポーツリテーラーになることを目指しています。興味がお有りでしたら、現在の採用情報をご覧ください。

Wiggle の歴史

Wiggle の歴史

Wiggleの原点は、英国ポーツマスに 1920年に創立されたButler Cyclesという小さなバイクショップにさかのぼります。1999年、Butler Cycles はオンライン取引を開始し、wiggle.co.uk を立ち上げました。

他に例を見ない品揃えや価格ときめ細かいカスタマーサービスを提供することに重点的に取り組み、Wiggle は世界規模まで飛躍的に業務を拡大しました。現在はサイクリングやランニング、スイミング用品のオンラインリテーラーの世界的なリーダーに成長を遂げ、10 の言語と 14種類の通貨に対応し、70か国に商品を販売しています。

Wiggle の倉庫の面積は 85,000平方フィート (約 7896.8㎡) で、在庫品は 200万点以上です。

Wiggle でのライフスタイル

Wiggle でのライフスタイル

Wiggle は、仕事とプライベートをバランス良く保つことの大切さを理解しています。社員は皆仕事熱心ですが、職場は和やかな雰囲気でスポーツに参加する機会もあります。

Wiggle では、昼休憩や終業後にランニング・サイクリングクラブを開催するなど、社員が集まって頻繁にトレーニングをしています。また、サイクルマラソンライドやランニングレースなどのイベントにも一緒に参加しています。

仕事を熱心にこなしながら健康的な生活を送りたい方には、Wiggle はぴったりの職場でしょう。

応募について

応募について

Wiggle では優秀な人材を広く募集しています。当社で働きたいと思われた理由などをぜひお聞かせください。

頂いたすべての Eメールに個別に回答するのが理想ではありますが、応募件数があまりに多いため、不本意ながら実現できていません。履歴書を送信後 14日以内に当社から連絡がない場合は、今回は不首尾に終わったとお考えください。

当社に関心をお持ちいただき、ありがとうございました。

Portsmouth: Customer Service Product Expert (Night Shift)

Customer Service Product Expert (Night shift)

Our Mission at Wiggle is to inspire everybody, everywhere and every day to experience the joy of sport!

We have a full time Customer Service Product Expert opportunity!  You will reporting to one of our Customer Service Team Leaders using your knowledge of bikes and parts to help, assist and advise customers with technical questions via Live Chat and Email with the highest degree of courtesy and professionalism.

Roles and Responsibilities:

  • Ensure customer queries are answered promptly and completely via both Chat and Email
  • Offer technical support on the whole Wiggle product range, with the objective of ensuring customer satisfaction.
  • Calling customers when they request a call back service to provide detailed product information and recommendations and resolve issues.
  • Ensure that all communications with customers are conducted in a professional and courteous manner
  • Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction.
  • Monitoring, responding and resolving customer queries on Social media
  • Monitoring and responding to customers product reviews and questions across various platforms
  • Any other Customer service related task

This role is a night shift position (22.00 until 06.00) with a 5 days on and 2 days off rotation.

 Knowledge, Skills and Experience: 

  • Sound knowledge of bikes/parts with an eagerness to further advance this knowledge in respect to Tri-sports equipment and products.
  • Strong communication skills both written and verbal
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a fast paced office environment as part of a professional team
  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
  • Self-motivated and confident decision maker with the ability to nail actions and a positive “can do” attitude
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business
  • Ability to attend other sites for which travel may be required

 Key Competencies:

  • Communication
  • Listening
  • Problem solving
  • Flexibility
  • Initiative
  • Proactiveness
  • Professionalism
  • Task Orientation

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Good Stuff!

Portsmouth: French Customer Services Advisor

French Customer Services Advisor

Location: Portsmouth

Role: 40 hours pw / Permanent

Are you a native French speaker with a drive for customer services? Are you passionate about sports and want to help other enthusiasts to get the most out of it? Then we have a great opportunity for you!

The purpose of the role is to ensure that customer queries are answered promptly and completely via email or another communication channel requested by the customer, to offer alternative solutions where appropriate in order to achieve customer satisfaction, assist other teams when required by the business, and many more!

A successful candidate will have strong written and verbal communication skills in both English and French, attention to detail and aiming for the excellence in delivery, as well as demonstrate experience of working in a fast paced office environment as part of a professional team. Training will be provided to give you the skills, confidence and knowledge to exceed in your job. The working week will comprise of 5 shifts per week, working every other weekend.

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the Good Stuff!

Portsmouth: Mid Software Developer

Mid Software Developer

 What is the job?

A career in Software Engineering at Wiggle involves much more than just writing code. You’ll be involved in the creation and deployment of features to help us continue our growth. You’ll be working on internal software that keeps the business running. We’re always improving our customer facing website, releasing every fortnight and prioritizing features directly with the business with a value/effort focus. Using a number of javascript frameworks a variety of UIs, internal and external exist on JQuery, Angular and Knockout. Built around a SQL server backend, we use a variety of DB access techniques depending on the requirement. You’ll be supporting SPs, nHibernate stacks and writing green field code using Dapper or another lightweight ORM. Injection is covered by Spring.net, being refactored to Autofac.

 Why do this job?

You’ll be exposed to a range of .NET applications, ranging from long lived internal Webforms to a high traffic always up website serving around 25% of the UK cycling market and presenting millions of page views every day. You’ll be challenged on a daily basis to find answers to problems using initiative and innovation, we have a significant application footprint meaning that tasks are rarely repetitive. E-Commerce is a competitive environment, and you’ll be comfortable in a variety of project situations, from well-defined requirements to nebulous goals with freedom to experiment. Most happy in an agile environment you want to increase the value our ceremonies provide and take opportunities to make suggestions to improve our techniques, processes and tools in and out of regular retrospectives. You’ll be analytical, a good communicator, both technical and non-technical, and happy explaining ideas and architectures on a whiteboard. You’ll be confident in your code going live to millions of people because it was written with SOLID principles in mind, you’ve unit tested it, it’s been reviewed, QA’d and UATed and you know it’s efficient from your profiler run results.

You enjoy the opportunity to improve using online resources including a PluralSight subscription and innovating genuine value in 10% time along with participating in Friday Fun knowledge sessions where engineers showcase new technologies and techniques to their peers in informal presentations.

Am I suitable?

If you’re a programmer for fun outside of your day job, and know C# intimately (and probably another couple of languages, ruby/python/java) then read on.

  • C# .NET 3.5 – 4.5
  • Web tech - MVC 3+, HTML5 and CSS, JavaScript and frameworks
  • Testing frameworks, i.e. NUnit, Moq, MSpec
  • SOLID
  • SQL, NServiceBus, ORMs

 

So, are you made of the #goodstuff? Send us your CV, telling us how passionate you are to jobs@wiggle.co.uk

Portsmouth: German Customer Services Advisor

German Customer Services Advisor 

Are you a pro-active individual with a drive for customer services? Are you passionate about sports and want to help other enthusiasts to get the most out of it? Are you fluent in German and English? Then we have a great opportunity for you!

In this exciting role, you will be the first point of contact for our customers, ensuring their queries are answered promptly and completely. Your responsibilities will include answering questions from customers, assisting and advising our German and English customers via Live Chat, Email and Phone with the highest degree of courtesy and professionalism.  

What you will be doing:

  • Ensure customer queries are answered promptly and completely via both Chat and Email
  • Monitor, respond to and resolve customer queries on Social media
  • Monitor and respond to customer reviews across various platforms
  • Call customers when they request a call back service to answer their queries / resolve any issues
  • Ensure that all communications with customers are conducted in a professional and courteous manner
  • Offer alternative solutions where appropriate with the objective of ensuring customer satisfaction.
  • Any other Customer service related task

 Knowledge, Skills and Experience:

  • Strong communication skills both written and verbal in German and English
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a fast paced office environment as part of a professional team
  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
  • Self-motivated and confident decision maker with the ability to nail actions and a positive “can do” attitude
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business
  • Ability to attend other sites for which travel may be required

 Key Competencies:

  • Communication
  • Listening
  • Problem solving
  • Flexibility
  • Initiative
  • Proactiveness
  • Professionalism
  • Task Orientation

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: Swedish Customer Service Advisor

Swedish Customer Service Advisor

Are you a pro-active individual with a drive for customer services? Are you passionate about sports and want to help other enthusiasts to get the most out of it? Are you fluent in Swedish and English? Then we have a great opportunity for you!

In this exciting role, you will be the first point of contact for our customers, ensuring their queries are answered promptly and completely. Your responsibilities will include answering questions from customers, assisting and advising our Swedish and English customers via Live Chat, Email and Phone with the highest degree of courtesy and professionalism.

What you will be doing:

  • Ensure customer queries are answered promptly and completely via both Chat and Email
  • Monitor, respond to and resolve customer queries on Social media
  • Monitor and respond to customer reviews across various platforms
  • Call customers when they request a call back service to answer their queries / resolve any issues
  • Ensure that all communications with customers are conducted in a professional and courteous manner
  • Offer alternative solutions where appropriate with the objective of ensuring customer satisfaction.
  • Any other Customer service related task

 Knowledge, Skills and Experience:

  • Strong communication skills both written and verbal in Swedish and English
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a fast paced office environment as part of a professional team
  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
  • Self-motivated and confident decision maker with the ability to nail actions and a positive “can do” attitude
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business
  • Ability to attend other sites for which travel may be required

 Key Competencies:

  • Communication
  • Listening
  • Problem solving
  • Flexibility
  • Initiative
  • Proactiveness
  • Professionalism
  • Task Orientation

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: Japanese Customer Service Advisor (Nights)

 

Japanese Customer Service Advisor (Nights)

Are you a pro-active individual with a drive for customer services? Are you passionate about sports and want to help other enthusiasts to get the most out of it? Are you fluent in Japanese with an excellent standard of English? Then we have a great opportunity for you!

In this exciting role, you will be the first point of contact for our customers, ensuring their queries are answered promptly and completely. Your responsibilities will include answering questions from customers, assisting and advising our Japanese customers via Live Chat, Email and Phone with the highest degree of courtesy and professionalism.

Night shift pattern will be either Tuesday to Saturday 10pm-6pm OR Sunday to Thursday 10pm-6pm.

What you will be doing:

  • Ensure customer queries are answered promptly and completely via both Chat and Email
  • Monitor, respond to and resolve customer queries on Social media
  • Monitor and respond to customer reviews across various platforms
  • Call customers when they request a call back service to answer their queries / resolve any issues
  • Ensure that all communications with customers are conducted in a professional and courteous manner
  • Offer alternative solutions where appropriate with the objective of ensuring customer satisfaction.
  • Any other Customer service related task

 Knowledge, Skills and Experience:

  • Strong communication skills both written and verbal in Japanese and English
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a fast paced office environment as part of a professional team
  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
  • Self-motivated and confident decision maker with the ability to nail actions and a positive “can do” attitude
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business
  • Ability to attend other sites for which travel may be required

 Key Competencies:

  • Communication
  • Listening
  • Problem solving
  • Flexibility
  • Initiative
  • Proactiveness
  • Professionalism
  • Task Orientation

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: Digital Display Marketing Manager

Digital Display Marketing Manager

WiggleCRC are seeking a commercially driven Digital Display Marketing Manager with proven digital advertising experience to join our fast-paced, growing digital marketing department.

In this new and exciting role, you will be responsible for driving the delivery of display and social media advertising campaigns across all brands and territories within the WiggleCRC group, establishing and maintaining best practice, performance and reporting whilst identifying and rolling out new opportunities.

As an experienced Digital Display Marketing Manager, you will be aware of the latest digital trends and understand the importance of working with social teams to co-ordinate audiences, advertising timings and products to identify and trial new growth channels within display advertising whilst working with the insights team and online marketing managers to analyse campaign performance and drive innovation.

The ideal candidate will possess a proven track record of working within a similar digital display marketing role, creating, co-ordinating and delivering innovative display and social media advertising campaigns as well as driving efficiency through automation.

As a rapidly growing business, this a great opportunity for an individual who is keen to utilise their skills and make an impact, influencing significant growth for the world’s No1. Online cycling and multi-sport retailer.

What you will be doing:

  • Drive overall display advertising including social, remarketing, channel budget and performance
  • Coordinate with digital projects manager to ensure the delivery of brand and commercial campaigns through display advertising channels
  • Working with third parties such as ad servers, programmatic bid management systems, publishers, social networks, video channels and TVOD, to ensure access to latest technologies and advertising opportunities
  • Work with the digital projects manager and marketing insights team to deliver audiences to online marketing team for use in display advertising channels
  • Work with social teams to co-ordinate audiences, advertising timings, products and subsequent marketing actions
  • Identify and trial new growth channels within display advertising
  • Lead integration of CRM systems and audiences with advertising platforms
  • Create automations for search and display advertising, including links with Facebook, Google Analytics and other APIs as required

 

Knowledge, Skills and Experience:

  • Previous experience in a similar marketing role within digital display advertising
  • Previous experience within a retail or ecommerce environment
  • Proven track record of creating, co-ordinating and delivering display and social
  • media advertising campaigns across multiple sites
  • Exposure to the latest digital marketing & social media techniques
  • Technically up to speed with automated marketing tools and CRM
  • Ability to programme in Python, .js or AWQL
  • A confident self-starter
  • Knowledge of Facebook API and Google Analytics
  • A highly analytical approach and the ability to propose and deliver effective campaigns based on evidence and insight
  • Highly organised with the ability to manage constantly changing priorities
  • Experience of coordinating and managing a team and liaising with internal and external stakeholders to ensure the delivery of marketing campaigns

Sound like a perfect role for you? Fantastic! We would love to hear from you! We are for the #Goodstuff!

While we strive to respond to every CV we receive, this is not always possible due to the high volume of applications. If you do not hear from us within the next 28 days, please consider your application to be unsuccessful on this occasion.

Portsmouth: Online Marketing Executive

 Online Marketing Executive

WiggleCRC are seeking an Online Marketing Executive to drive the creation and execution of localised online marketing plans to deliver ambitious commercial targets across WiggleCRC websites.

Working for the world’s No1. online cycling and multi-sport retailer and across Chain Reaction Cycles, you will have responsibility for maximising profitability through the growth of sessions, revenue and market share across a variety of online sales promotion channels, including Paid Search, Shopping, Affiliates, and Remarketing.   

In this exciting role, you will be supporting the UK & Australia Online Marketing Managers to drive the delivery of online sales promotion campaigns in the UK, Ireland, Australia and New Zealand across all brands within the WiggleCRC group, establishing and maintaining best practice, performance and reporting whilst identifying and rolling out new opportunities.

The ideal candidate will have worked within a similar marketing role will have an analytical approach to interpreting data.

As a rapidly growing business, this a great opportunity for an individual who is enthusiastic and willing to learn whilst utilising their marketing skills to develop a career within online marketing.

 

What you will be doing:

  • Execute and develop paid search, shopping and affiliate campaigns across a number of markets for Wiggle and Chain Reaction Cycles
  • Create, own and deliver online marketing plans
  • Regular analysis of campaign performance
  • Maximise sales and profitability and grow market share in the tri sports market
  • Close working relationship with WiggleCRC Global Online Marketing Team to ensure latest technologies and best practices are adopted
  • Work with other marketing departments to ensure traffic generating opportunities are maximised
  • Identify opportunities to achieve revenue targets and commercial goals
  • Identify new third-party partners to increase external visibility of Wiggle and CRC content
  • Other administrative duties as required by the team

 

Knowledge, Skills and Experience:

  • Previous experience in a similar digital marketing role
  • Knowledge of online marketing platforms
  • Experience within a retail or e-commerce environment desirable
  • Intermediate Excel skills
  • Analytical approach and the ability to interpret and manipulate data
  • Attention to detail in recognising campaign and data accuracy
  • Target driven
  • An interest or knowledge within tri-sports is desirable

Sound like a perfect role for you? Fantastic! We would love to hear from you! We are for the #Goodstuff!

While we strive to respond to every CV we receive, this is not always possible due to the high volume of applications. If you do not hear from us within the next 28 days, please consider your application to be unsuccessful on this occasion. 

 

Portsmouth:Social Media Manager

Social Media Manager

WiggleCRC, are seeking a savvy, commercially driven Social Media specialist, with a real passion for engaging, innovative social content creation, campaign planning and delivery whilst playing a vital role in bringing our brand to life and inspiring the passion in our customers to participate in their sport.

Reporting to the Head of Brand Marketing, the Global Social Media Manager will be responsible for the management of Wiggle’s social media strategy across all channels & performance analysis.

Acting as a champion for cutting edge social media marketing within the business, the role will include liaising with wider teams on social media to deepen their understanding of where the industry is moving to as well as owning and delivering branded marketing communications via Facebook, Instagram, Twitter, YouTube, Strava and other international social media channels.

 

As an experienced Global Social Media Manager, you will possess an innovative approach to creating exciting and compelling content across an array of social media platforms with a clear understanding of the different audiences and how best to engage with them.

What you will be doing:

  • Accountable for social media effectiveness across commercial and customer KPIs by platform, continually understanding and improving the incremental benefit of activity as well as understanding customer feeling about the brand
  • Work collaboratively with internal and external stakeholders to deliver compelling campaigns from planning to execution in support of the Wiggle brand promise as well as reporting back to key business stakeholders on the performance KPIs of each social media channel
  • Drive detailed strategic content plans aligned to business objectives and following/leading industry best practice
  • Ensure moderation, editing and overseeing of all Wiggle branded media and editorial content
  • Contribute to our creative process by sharing your ideas and experience, with the ability to use data to drive a test and learn approach
  • Work with Buying teams and Partner Brands to offer branded content and social media that supports business growth
  • Understand customer behaviour and broader social/content trends
  • Analyse and optimise live campaigns and report on campaign performance
  • Support the Head of Brand Marketing in day-to-day tasks and requirements and develop and manage the Brand Content Exec
  • Working with Head of Brand Marketing, launch & coordinate Wiggle’s Influencer group.

 

Knowledge, Skills and Experience:

  • At least 5 years agency or client-side experience in a similar role
  • Understanding of how blog and social media content fit into search rankings, and how all content operates within the business’s marketing funnel.
  • A proven track record of leading social media marketing and producing measurable ROI beyond impressions
  • Strategic campaign development and delivery
  • Extensive knowledge and understanding of social media platforms (Instagram, Facebook, Twitter, YouTube and Snapchat)
  • Exceptional storytelling ability and creative skills
  • Experience in data analysis and reporting against KPIs
  • Strong analytical skills and a passion for delivering measurable social media performance
  • Ability to prioritise & manage work to critical project timelines in a fast-paced environment.
  • A strong communicator with the ability to negotiate and influence when liaising with internal and external stakeholders
  • Ability to lead a complex schedule of global campaigns with top brands and sponsors
  • Comprehensive knowledge in all aspects of marketing, PR and SEO a plus, with experience an advantage.
  • A passion and a love for sports is desirable

Sound like a perfect role for you? Fantastic! We would love to hear from you!

Portsmouth:Category Marketing Manager - Outdoor, Nutrition & Wellness

Category Marketing Manager - Outdoor, Nutrition & Wellness - 12-Month Fixed Term Contract

WiggleCRC are seeking a commercially driven Category Marketing Manager with proven marketing and category management skills to join our fast-paced, growing Marketing Department on a 12-month fixed term contact basis.

As the Category Marketing Manager for Outdoor, Nutrition & Wellness, you will be responsible for driving category growth via annual, or seasonal marketing plans whilst driving the best customer experience possible within the category for both of our retail brands.

As an experienced Category Marketing Manager, you will understand the importance of championing the customer voice throughout the business and ensure that the category marketing plan is rooted in insight You will also act as the key interface between our marketing and Buying & Merchandising departments, bringing new insight and trends to the category strategy and range reviews, and then translating your category marketing strategy into a category marketing plan.

The ideal candidate will possess a thorough understanding of the customer journey and be able to enhance the customer experience through specific projects to create the best retail experience within the category for our customers.

 

What you will be doing:

  • Understand the customer needs and future trends within the category
  • Understand key metrics behind customer behaviour to identify key issues and opportunities for the category
  • Translate this insight into key growth drivers for the category marketing strategy and turn strategy into action with a category marketing plan
  • Work collaboratively with the House Brand Marketing Managers to include house brand activities in the plan
  • Brief and work with the channel owners and the wider marketing teams to ensure assets and content are created, ensuring that the plan is executed excellently and adapting where needed for specific markets
  • Own the relationship with third party brands marketing teams and develop retail marketing plans for WiggleCRC
  • Understand the customer journey; improve and optimise it through marketing tools and category projects
  • Regular reporting on measurement of all category marketing plan elements

 

Knowledge, Skills and Experience

  • Qualified to degree level in business related degree
  • Previous experience in a similar marketing role within a retail or ecommerce environment
  • Experience of managing a portfolio of consumer and retail brands
  • Proven track record of planning and executing end to end marketing campaigns
  • Understanding of customer journeys / path to purchase, key touchpoints and how to apply insight to enhance the journey
  • In depth knowledge of brand and category development techniques
  • Ability to turn market and customer data into actionable insight
  • Proven track record in turning brand activity and insight into positive business results
  • Strong presentation skills (written and verbal)
  • Strong influencing skills with evidence of managing key stakeholders effectively
  • Ability to work effectively within cross-functional teams and under own initiative
  • A highly analytical approach and the ability to propose and deliver effective campaigns based on evidence and insight
  • Commercially driven with revenue focus, budget and cost awareness
  • Highly organised with the ability to manage constantly changing priorities
  • Experience of working within the sports industry would be an advantage
  • A passion for sport and the outdoors would be a distinct advantage

 

Sound like a perfect role for you? Fantastic! We would love to hear from you!

 

Mallusk: Merchandiser

Location: Mallusk

Job Purpose:

This is a key role during an exciting period of growth, in this role you will ensure that our products appear in the right place at the right time through analysis of the market and sales. You will work closely with our Buyer’s to forecast trends to enable us to deliver the best products for our customers. You will also own the overall Department P&L, and will be responsible for modelling price promotions and clearance activities keeping the range performing within the agreed parameters.

Context:

  • Develop and sign off the pre-season Department Budget

  • Design and sign off the Department Assortment Plan

  • Use historical analysis and market trends effectively to justify forward plans

  • Identify the required sourcing strategy for the Department

  • Manage the in-season reforecasting process

  • Manage the range within the agreed parameters (width of range, clearance at end of lifecycle etc)

  • Sign off Supplier Deals and Terms

  • Communicate key information to the wider business

Knowledge, Skills and Experience:

  • Experience in a Merchandising role

  • Experience of operating within a budgeted framework

  • Experience of creating a buying framework and operating within this

  • Ability to analyse and propose solutions

  • Sound IT skills, including MS Excel and Powerpoint. Experience of Oracle Retail is an advantage

Competencies:

  • Excellent numerical skills

  • Ability to work to tight deadlines

  • Excellent organisation skills

  • Excellent negotiation skills

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the Good Stuff!

Portsmouth: Customer Data Reporting Analyst

Job Purpose:

Working as part of the Customer Services team. The Data/Reporting Analyst you will be responsible for all department reporting, providing reliable, timely and insightful performance reports. You will also assist the Customer service Manager in developing reports and dashboards to increase efficiency and improve reports.

Context:

Working as part of the Customer Services team. The Data/Reporting Analyst you will be responsible for all department reporting, providing reliable, timely and insightful performance reports. Supporting the customer service team with day to day reporting to drive effective outputs from which key decisions can be established. You will also assist the Customer support manager in developing reports and dashboards to increase efficiency.

Hours of work are 7.00am - 15.00pm

Responsibilities and Duties

Accountabilities:

  • Manage all Customer service report generation.
  • Manage data reporting processes, providing an accurate view of performance into overall executive and senior team’s reporting.
  • Producing daily, weekly and monthly reporting packs including both financial and operational info.
  • Develop a customer service dashboard which gives a daily view of the teams progress
  • Compile business opportunity cases with financial impact for all customer service improvement programs.
  • Manage data reporting processes, providing an accurate view of performance into overall executive and senior team’s reporting.
  • Help develop and evolve performance metrics across the customer service team
  • Maintain the customer service Sysaid system and act as main administrators for the CS function
  • Deliver ad hoc reports

Qualifications and Skills

Knowledge, Skills and Experience:

  • 1-4 years of data analysis experience
  • Demonstrate experience of working in a fast-paced operational environment as part of a professional team.
  • Must be professional in conduct and practice, and also reliable
  • Creative, responsive and adaptive in a dynamic environment
  • Must have the aptitude and desire to learn new competencies and skills
  • Adhere to all established company policies, procedures, and safety rules as outlined
  • Ability to independently, resourcefully, and creatively research and implement new solutions
  • Working knowledge of analysis and reporting tools & experienced user of Microsoft Office suite of applications, notably excel
  • Ability to frequently communicate orally, write, read, comprehend, reason, and perform basic mathematic calculations and analyses

Competencies:

  • Problem solving
  • Self-motivation
  • Self-motivation
  • Time management

Sound like a perfect role for you? Fantastic - please send your CV to jobs@wiggle.com

We are for the #Goodstuff!

Portsmouth: Spanish speaking Customer Service Advisor

Job Purpose:

As a Spanish speaking Customer Service Advisor you will be representing Wiggle, assisting and advising our Spanish and English customers via Live Chat, Email and Phone with the highest degree of courtesy and professionalism to resolve issues

Context:

Working as part of the customer service team you will be responsible for helping maintaining Wiggle’s global service levels across all media and contact types. Supporting our Spanish and English customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services.

This role will have a rotating shift pattern - week 1 06.00 - 14.30 / week 2 - 09.00 - 17.30 / week 3 - 13.30 to 22.00.

One in three weekends will be worked (09.00-17.30) with Monday and Tuesday off.

Shift rotas are provided 8 weeks in advance.

There is also a performance based bonus which is paid monthly.

Duties:

  • Ensure customer queries are answered promptly and completely via both Chat and Email
  • Monitoring, responding and resolving customer queries on Social media
  • Monitoring and responding to customers reviews across various platforms
  • Calling customers when they request a call back service to answer their queries / resolve any issues
  • Ensure that all communications with customers are conducted in a professional and courteous manner
  • Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction.
  • Any other Customer service related task

KPI’s:

  • Customer response and resolution time SLA.
  • Productivity
  • First case resolution
  • Outbound emails per case
  • Net Promoter Scores and Customer Satisfaction Scores

Knowledge, Skills and Experience:

  • Strong communication skills both written and verbal in Spanish and English
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a fast paced office environment as part of a professional team
  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
  • Self-motivated and confident decision maker with the ability to nail actions and a positive "can do" attitude
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business
  • Ability to attend other sites for which travel may be required

Competencies:

  • Communication
  • Listening
  • Problem solving
  • Flexibility
  • Initiative
  • Proactiveness
  • Professionalism
  • Task Orientation

Please send your CV to jobs@wiggle.com

We are for the #Goodstuff!

Portsmouth: Buying/Merchandising Assistant

Job Purpose:

The Buying & Merchandising Assistant role is to support the Buyer and Merchandiser maintaining, or setting up new Suppliers, Brands or Products, managing product attributes such as Price, Status and Territory. They must collect all required information and ensure these are maintained accurately on the Wiggle internal systems. All information must be reviewed, maintained and accurate, to allow correct information on the product pages to the customer, and for WiggleCRC to analyse sales information to aid with future range change decisions.

Dimensions:

  • Obtaining Product Information
  • Obtaining and Maintaining Brand / Supplier details
  • Maintaining and improving product data accuracy
  • Obtaining required information for Deals and Terms
  • Obtaining and maintaining item information, images and details required to create and list products
  • Managing product attributes as directed by Buyer and Merchandiser , including Price, Status, Territory, promotions etc
  • Resolving Invoice discrepancies on cost prices
  • Support the Buyer and Merchandiser with all aspect of category work.

Context:

The Buying & Merchandising Assistant is responsible for all product data, ensuring we have all the required information to set up new Suppliers, Brands or Products. They must work alongside the Merchandiser and Buyer in line with the product critical paths to obtain all the required information, and manage the product set up to allow ordering and listings to be complete on time.#

They ensure all detail on product is ready and in place to allow orders and for the enrichment of product content by the content team.

Accountabilities:

  • Collect all required data from Suppliers
  • Enter product data in a timely and accurate manner
  • Monitor and improve all product information
  • Resolve Cost discrepancies
  • Administer price, status territory and other product attributes as directed
  • Enter deal / terms information accurately
  • Support the Buyer and Merchandiser in any administrative tasks

Knowledge, Skills and Experience:

Past retail experience is an advantage, as is a keen interest in the product category. Must demonstrate good organisational skills to work well under pressure, paying meticulous attention to detail. Strong communication skills essential, liaising with suppliers to obtain all relevant information, building strong relationships to ensure Wiggle are 'first in line’.

Competencies:

Good level of numeracy

IT skills essential (Word, Excel and Powerpoint minimum)

Ideally some experience with Oracle Retail packages

Able to demonstrate strong communication skills (written and oral)

If this sounds like the right role for you please send your CV to jobs@wiggle.com

We are for the #Goodstuff!

Portsmouth/Belfast: CRM Producer (Creative Design/Copy Expert)

Job Purpose:

As a result of ambitious CRM plans, we have a position for a talented copy writer with creative design skills. Reporting to the CRM/Personalisation manager, the successful candidate will bring to life in copy & design, personalised customer communications across key marketing channels.

Dimensions:

  • Strong design skills with experience in designing for email & web
  • Strong copy writing skills
  • Experience in marketing automation and the customer lifecycle
  • Understanding of digital marketing channels

o Social, free & paid

o Search advertising

  • Online retail experience
  • Understanding of multivariate testing. Utilising data to inform decisions.

Context:

Within the CRM, Personalisation & Insight department we have the following teams working on the customer journey to improve the relevancy of our communications with our customers across both Wiggle and Chain Reaction Cycles

  • Digital Analytics
  • Insights
  • CRM/Personalisation
  • Email

This role will be in the CRM/Personalisation team, but work closely with analytics, insights and email teams to devise and deliver automated marketing campaigns with great copy and design that helps us to build a better relationship with our customers. This is a global role and will require working with individual country owners and translators to ensure all marketing communications are relevant to the locality of our customers. Our own brands are very important to us and immersing yourself in the rich history of each, while working with brand owners and category owners will be a key factor in the success of this position.

With significant investment in people, tools and data - this is an important role in the delivery of our CRM plans for 2018 and beyond. As with most roles in ecommerce, the impact of your work will be evident on bottom line performance and with millions of customers worldwide, results will come quickly.

Accountabilities:

  • Own marketing copy throughout the customer journey, engaging customers at all steps
  • Working with the design teams to ensure all communications adhere to and get the best out of our brand positioning.
  • Work alongside country managers, translation teams to ensure localisation is at the forefront of mind in campaign planning
  • Work with category managers to develop an understanding of how our customers shop each category and how we can use this to assist customers in their purchasing journey
  • Work with ecommerce teams to bring campaigns on to websites & apps for targeted groups of customers.

KPI’s:

The outputs that this job must achieve over the next 6 - 12 months, which correlate to the accountabilities.

Knowledge, Skills and Experience:

  • Strong design skills with experience in designing for email & web
  • Strong copy writing skills
  • Online retail experience

Competencies:

  • Ability to work in a matrix structure and build relationships with colleagues from all areas of ecommerce expertise
  • Ability to prioritise and work to tight deadlines.
  • Ability to bring colleagues on a journey and gain buy-in to campaign personalisation

Sound like a perfect role for you? Fantastic - please send your CV to jobs@wiggle.com

We are for the #Goodstuff!

Portsmouth: Chinese speaking Customer Service Advisor (Night Shift)

Job Purpose:

As a Chinese speaking Customer Service Advisor you will be representing Wiggle, assisting and advising our Chinese and English customers via Live Chat, Email and Phone with the highest degree of courtesy and professionalism to resolve issues

This role is a night shift position (22.00 until 06.00) with a 5 days on and 2 days off rotation.

  • A night working allowance is included in the salary.
  • Shift rotas are provided 8 weeks in advance.
  • There is also a performance based bonus which is paid monthly.

Context:

Working as part of the customer service team you will be responsible for helping maintaining Wiggle’s global service levels across all media and contact types. Supporting our Chinese and English customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services.

Duties:

  • Ensure customer queries are answered promptly and completely via both Chat and Email
  • Monitoring, responding and resolving customer queries on Social media
  • Monitoring and responding to customers reviews across various platforms
  • Calling customers when they request a call back service to answer their queries / resolve any issues
  • Ensure that all communications with customers are conducted in a professional and courteous manner
  • Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction.
  • Any other Customer service related task

KPI’s:

  • Customer response and resolution time SLA.
  • Productivity
  • First case resolution
  • Outbound emails per case
  • Net Promoter Scores and Customer Satisfaction Scores

Knowledge, Skills and Experience:

  • Strong communication skills both written and verbal in Chinese and English
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a fast paced office environment as part of a professional team
  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
  • Self-motivated and confident decision maker with the ability to nail actions and a positive "can do" attitude
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business
  • Ability to attend other sites for which travel may be required

Competencies:

  • Communication
  • Listening
  • Problem solving
  • Flexibility
  • Initiative
  • Proactiveness
  • Professionalism
  • Task Orientation

Sound like a perfect role for you? Fantastic - please send your CV to jobs@wiggle.com

We are for the #Goodstuff!

Portsmouth/Mallusk: CRM Personalisation Manger

We are looking for a Personalisation Manger to join our growing CRM & Customer Insight team and help us shape our use of Big Data and Machine Learning to drive personalisation and relevancy across our marketing and customer experiences.

You will work closely with our Data, Marketing and Engineering teams to build the capability to deliver personalisation across all channels and touch points. With over 2.5m customers, across more than 70 territories this role will be highly visible in the organisation and requires a candidate who is comfortable working with retail consumer data at scale and has a solid understanding of digital channels, web and email. We work in a matrix structure and you should be confident in your communication skills and your ability to influence other teams to work with you to execute your campaigns

Key Responsibilities

  • Act as product owner for personalisation across all channels for Wiggle and Chain Reaction Cycles
  • Work with our Data and Engineering teams to ensure we build the right data platform for personalisation
  • Work with our Data and Engineering teams to ensure we make this data platform available to all channels
  • Work with our Digital Marketing and Customer Experience teams to ensure we leverage our data to ensure customer messages and experiences are relevant and engaging
  • Own the Wiggle and Chain Reaction Cycles CRM roadmaps
  • Own the CRM optimisation process from hypothesis > testing > learning > hypothesis…
  • Some travel will be required between offices in Portsmouth, Mallusk and Belfast.

Requirements

  • Experience of using Big Data platforms and Machine Learning to create data driven segments and prediction models
  • Ecommerce CRM experience within the retail sector, working with large volumes of customer numbers
  • Solid understanding of digital marketing channels
  • Experience using customer segmentation to deliver successful marketing campaigns
  • Excellent communication and interpersonal skills
  • Highly numerate with an excellent attention to detail
  • Strong analytical and quantitative skills, ability to use data to develop and measure marketing campaigns.
  • Ability to prioritise workload and meet deadlines in a fast-paced environment.

Desirable:

  • Experience in multivariate testing processes and providers (e.g. Qubit, Maxymiser)
  • Understanding of developments within machine learning and AI
  • Understanding of big data platforms
  • Understanding of how prediction algorithms can be used in CRM
  • Based in either Portsmouth or Mallusk

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the Good Stuff!

Bilston, Warehouse Operative - Weekends

Are you a passionate, pro-active and hardworking individual who is flexible to work weekends and keen to build an exciting career? Wiggle are a dynamic, fast paced company who, following an exciting period of growth, are expanding our warehouse operation in Bilston.

The role will be working every weekend on a rotational basis -

Week 1 - 6am - 2pm Sat + Sun

Week 2 - 2pm - 10pm Sat + Sun

Dimensions:

  • Work to standard operating procedures in line with company policy
  • Aim to hit pre-agreed targets set daily by your Team Leader/Line Manager
  • To action any other elements to fulfil the operational needs of the business, along with any other reasonable duties allocated by your Team Leader/Line Manager
  • To take part in any training which will gain valuable experience of the operation
  • Always abide to the company rules within the Health and Safety policy
  • Ensure all stock is handled correctly and that procedures are being adhered to
  • Assist with an understanding the part you play in highlighting any Health and Safety concerns and report to your Team Leader/Line Manager for resolution
  • Understand and demonstrate that you can perform realistically to achieve budget company set targets
  • Be expected to receive performance reviews whilst on probationary period and Bi annually
  • Ensure the 'Clean as you go' policy is adhered to at all times

Context:

The Warehouse Operative has the responsibility of ensuring activities/functions where they work are maintained to an acceptable standard & quality of output daily whilst operating in a performance monitored environment.

Accountabilities:

  • Performing to an agreed standard set by the company, this involves effective use of budgeted Units per hour and cost per unit parameters being used
  • Identify any further training needs being required to achieve the required output standard.
  • Being prepared for a bi annual performance & new starter probationary reviews on a 1-1 level with you line manager or Team Leader
  • Working with management to implement & support the company's policies and goals.
  • Maintain H&S standards within department & warehouse.

KPI’s:

  • Daily performance targets set which include UPH
  • Attendance levels
  • Performance & Accuracy
  • Full Health & safety compliance
  • Red Prairie RDT user

If you are interested in this role please send your CV to citadeljobs@wiggle.com

Portsmouth: Change and Release Coordinator

Main Objective:

Support the Change and Release Manager in the maintenance of Change, Release and Service Introduction processes ensuring efficient and prompt handling of change, coordination of releases and effective handover of projects into IT Service Operations.

Context:

This role sits within IT Operations alongside the Change and Release Engineer, aiding the Change and Release Manager in coordinating all IT change across the business.  The Change and Release Coordinator helps to ensure that changes are planned effectively, the risks and impact are understood and mitigated where possible and appropriate.

This role will also work closely with project delivery on small to medium sized projects to assist in ensuring IT Service Operations are prepared to receive new or changing services while minimising disruption to the business.

 

Accountabilities:

Change

·         Receive, record, categorise and distribute Change Controls and arrange for authorisation or rejection within agreed timescales and at appropriate level of authority

·         Manage and distribute the Forward Schedule of Change and ensure all parties receive the maximum period of notice of any down time

·         Review all implemented RFCs to ensure that objectives have been met

·         Deputise for the Change and Release Manager as authority on Change

·         Chair the Change Advisory Board Meeting when required

Release

·         Support the WiggleCRC Release Management process ensuring all releases are appropriately scheduled, tested and planned

·         Ensure appropriate level of testing has been successfully completed to assure the release is fit for use

·         Use appropriate tools to track all releases through the SDLC

·         Ensure the correct resource is available and informed for all releases

·         Create and distribute appropriate business and technical communications for all releases

·         Generate and distribute release documentation

·         Work with third party support teams to schedule requested and required releases into live environments

·         Cover key release functions in support of Test and Release Engineer as required

Service Introduction

·         Ensure early engagement with project teams for all small and medium sized projects to assist in planning for what is required to transition into the live environment

·         Produce key artefacts as per the Service Introduction process such as Support Models, SLAs, OAT Test Plans, Training Analysis, Training Plans and Early Life Support Plans

·         Manage service transition plans and status updates for activities and deliverables

·         Provide single point of contact to the project for delivering service introduction activities

 

Knowledge, Skills and Experience:

•         Proven experience / knowledge of ITIL process framework, in particular Change, Configuration and Release Management

•         ITIL Foundation Certificate

•         Experience with Service Delivery tools (SysAid preferably)

•         Experience with Jira and Confluence advantageous

•         Clear, authoritative and professional communication skills

•         Ability to prioritise work and deliver to deadlines

•         Analytical skills

 

KPI’s:

·         Number of changes or releases causing unplanned downtime

·         Number of incidents caused by change or release

·         Percentage of changes or releases that required implementation of the back out plan

·         Percentage of changes of releases where the implemented back out plan failed

·         Number of changes bypassing the Change control process

·         Delay to project delivery date due to failure to sign off of IT Operations acceptance criteria

 

Competencies:

·         Negotiation skills

·         Strong attention to detail with a strive for excellence in delivery

·         Enthusiastic and self-motivated

·         Driven to self-improve

·         Relationship building and experience in collaborating for business success

·         Ability to be flexible with work duties and hours as required by the team and business, and able to attend other sites for which travel may be required

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the Good Stuff!

Portsmouth or Belfast: Copy Writer with creative design skills

Are you a talented Copy Writer with creative design skills looking to enter the next chapter in your career?

We are looking for a talented Copy Writer with creative design skills who can bring to life, in copy and design, personalised customer communications across multiple marketing channels.

What will you be doing:

Working as part of our CRM / Personalisation team you will work closely with the analytics, insight and channel teams to devise and deliver automated marketing campaigns. Your great copy writing and design skills will be essential in building a better relationship with our customers. Wiggle CRC is a global company so you will working with Country, Category and Translation teams to increase the relevancy of marketing campaigns..

Knowledge,Skills and Experience:

·         Strong copy writing skills

·         Design skills with experience in designing for web and e-mail.

·         Online retail experience (desirable but not essential)

 

Does this sound like the perfect job for you ? Fantastic, please click to apply.

We are #forthegoodstuff

Portsmouth or Belfast: Data Analyst

Are you an experienced Data Analyst looking to broaden your horizons?

We are looking for an experienced Data Analyst to explore and mine data and build algorithms to predict our customers behaviour to enable personalisation to our customers.

What will you be doing:

·         Utilising machine learning abilities to put in place evolving customer segmentation, analytical models, and behavioural predictions to enable the delivery of personalisation across our CRM framework

·         Using clustering techniques along with data languages (preferably R) on big data sets to identify customer behaviour patterns and profiles

·         Working with the CRM/Personalisation team - use modelling & data analysis expertise to produce actionable insight

·         Follow outputs through execution; present and explain the method and output and work with wider teams to ensure successful implementation

·         Work closely with the Insight analysts and wider team to understand marketing requirements

·         Identify the most suitable model to solve each marketing request.

·         Communicate technical thinking to a variety of stakeholders, including the reasons for specific model chosen, the method, output and how this will help to achieve the goal.

·         Visualise outputs of models in a digestible form.

·         Creation of detailed documentation explaining methods/outputs (e.g. data dictionaries)

·         Carry out ETL processes when necessary

Knowledge,Skills and Experience:

·         Bachelor’s degree in mathematics, statistics or other related field

·         2+ years’ experience in statistical analysis and modelling, preferably in the retail sector.

·         Experience and strong understanding of machine learning & statistical learning and the potential when applied to ecommerce marketing

·         Programming languages R + Python

·         Experienced in clustering and prediction models

·         You should have relevant analytical experience within the retail sector, working with big data and large volumes of customers

·         Strong analytical and quantitative skills

·         Highly numerate with an excellent attention to detail

·         Practical experience in the dissection of complex disparate data sources

·         Confident in your skill set and knowledge - be able to take ownership and initiative

·         Ability to communicate technical methods to non-technical stakeholders

·         Experience with commercial metrics and measures

·         Excellent presentation skills: of technical or statistical information to a variety of audiences

·         Excellent communication and interpersonal skills

·         Excellent organizational and prioritization skills

·         A commitment to excellence

·         A passion for the customer journey and Wiggle CRC’s mission to inspire everybody, everywhere, every day to experience the joy of sport

 

Does this sound like the perfect job for you ? Fantastic, please click to apply.

We are #forthegoodstuff

Portsmouth: Database Administrator

Database Administrator

Portsmouth

Competitive Salary & Benefits Package

Calling all Database Administrators – We want you…..

We are looking for an experienced Database Administrator to join our Production Services  team Team to oversee the day to day management of all SQL databases across the Wiggle CRC estates.

What will you be doing:

You will be a member of a 10-strong team who are internationally distributed. On a day to day basis you will make sure that our live databases are running on time and accurately. You will be an integral part in the website deployment process carrying outthe Website deployment process  carrying out  SQL reviews, making sure queries are correct and signing them off. against reviews.

The technical stuff:

  • Day to day management of operational database environments.
  • Mentor and Share technical expertise with junior members of the team.
  • Manage and Liaise with developers and third party to ensure standards and architectural principles are applied as appropriate.
  • Where required to work with the business to capture and analyse requirements, providing technical input in a clear well-communicated manner. Create suitable design documentation and / or data models for others (including 3rd party offshore suppliers) to work from.
  • Develop an excellent understanding of one or more systems, how these systems support the business, how these systems interact with other corporate (and 3rd party) applications, and their place in the overall IT architecture.
  • Analyse systems proactively to identify problems and trends and propose technical solutions and recommend changes to optimise system performance and usability.
  • Create documentation to support future maintenance of system and to support operational requirements.

·         Ensuring agreed OLA’s are adhered to.

·         Managing incidents, service requests and minor change within Production Services Team.

·         Managing, tracking and trouble-shooting issues, change controls, bespoke project roll-outs and live fault escalations.

·         Maintaining a high level of availability of services and minimising the risk of exposure to system downtime through continual monitoring of key systems.

·         Provision of out of hours support.

·         Improving system & automating repetitive jobs.

Knowledge, Skills and Experience:

  • 5+ years of experience in database development and support in Microsoft SQL Server (MSSQL) environments.

·         Experience and Knowledge of supporting and maintaining an enterprise Database platform with a main focus on SQL Server 2005/2008/2012.

·         Experience and Knowledge of supporting Wintel and Linux Operating systems required for database operations.

·         Experience and Knowledge of database Integration Services

·         Experience and Knowledge of using and configuring enterprise database monitoring solutions

  • Experience in troubleshooting and resolving MSSQL integrity issues, performance issues, blocking and deadlocking issues, replication issues, log shipping issues, connectivity issues, security issues etc.
  • Experience in Performance Tuning, Query Optimization, using Performance Monitor, SQL Profiler and other related monitoring and troubleshooting tools.
  • Ability to detect and troubleshoot database related CPU, memory, I/O, disk space and other resource contention.
  • Knowledge of database backups, restores, recovery models, database shrink operations, DBCC commands, Clustering, Database mirroring, Replication.
  • Experience in implementing MSSQL operational automation.
  • Knowledge of how MSSQL indexes, index management, integrity checks, configuration, patching. How statistics work, how indexes are stored, how they can be created and managed effectively.
  • Knowledge of MSSQL management tools (Profiler, DTA, SSMS, SAC, SSCM, PerfMon, DMVs, system sprocs)
  • SSRS – Backup Failures/Job Failures/ Instance Status/Service Status and Mirroring Synchronisation using remote T-SQL Queries via MS-DTC/RPC.

Does this sound like the perfect job for you ? Fantastic, please send your CV to jobs@wiggle.com

We are #forthegoodstuff

Portsmouth: European Online Marketing Manager

Are you a talented Online Marketing Manager looking to progress in 2018?

We are looking for an Online Marketing Manager to take overall responsibility for all European markets across Wiggle CRC. You will be responsible for setting strategy, leading innovation and managing a team to maximise profitability and drive new customer acquisition.

What will you be doing:

Working with the Global Online Marketing Manager you will take the lead on creating, developing and owning the overall on-line marketing strategy. This role requires management and development of four direct reports as well as working closely with other Regional Onlline Marketing Managers.

Roles and Responsibilities

•      Own the strategy across all channels for Wiggle CRC’s European markets

•      Responsible for the budget and KPI targets across Paid Search, Remarketing, Affiliates, Display and other channels as appropriate

•      Manage and lead a team of four direct reports to improve knowledge, skills & performance

•      Maximise sales and profitability across European markets

•      Identify opportunities across all digital channels to achieve revenue growth targets and drive new customer acquisition

•      Grow market share in relevant tri sports markets

•      Overall responsibility for territory campaigns

•      Execution and evaluation of campaigns across ROE markets

•      Create business cases for new opportunities and engage key stakeholders

•      Work closely with Country Managers and Translators to ensure maximisation of traffic generating opportunities

•      Close working relationship with Wiggle CRC Group Team to ensure latest technologies and best practices are adopted

•      Create and refine bidding strategy in accordance with Group Paid Media Manager

•      Regular analysis of campaign performance against targets and report back to the team / wider business

•      Other work as required by the team

 

Personal Specification:

·         3-4 years online marketing experience required, working in a multi-site enterprise role an advantage

·         Having European language skills is an advantage but not essential.

·         Experience of managing online marketing teams (across non centralised teams an advantage)

·         Has worked across multiple online channels

·         Experience of managing large budgets across different channels

·         Target driven

·         Has demonstrated history of improving direct reports

·         Experience of working with bid management platforms is an advantage

·         Retail or e-commerce experience desirable 

·         An interest and knowledge in tri-sports are also desirable

·         Be able to work effectively with minimal direction

Does this sound like the perfect job for you? Fantastic, please click to apply.

We are #forthegoodstuff

Portsmouth: Senior UI Developer

Are you an experienced, competent UI Developer looking for progression in 2018?

Are you ready for a fresh challenge?

We are looking for 2 Senior UI Developers who are excited by cutting-edge front-end technologies to join our progressive team of professionals working on our enterprise scale e-commerce site.

What will you be doing?

The role will see you working in a highly collaborative, multi-disciplinary environment, working alongside UX Researchers, and Visual Designers to create fully functioning products and high-fidelity prototypes as well as owning, refining and optimising the existing site interface.  You will be a key member of our agile project teams, and as a UI Developer you will be hand-coding great ideas in great features

Knowledge skills and experience

We are looking for UI Developers with proven competent Javascript skills, and who have experience of responsive web design. Exposure to conversion optimisation and A/B testing platforms would be a bonus. We are looking for driven, enthusiastic individuals with a passion for e-commerce. The core skills required for this role are:

·         Experience working on the UI of an enterprise scale company

·         Experience of responsive web design

·         HTML5

·         CSS3

·         Javascript  – ES5 / ES6, jQuery

·         GIT / version control experience

·         Ability to create device agnostic mark-up

Does this sound like the perfect job for you? Fantastic, please send your CV to jobs@wiggle.com

We are #forthegoodstuff