Wiggle での仕事

Wiggle チームに加わりませんか?

Wiggle チームに加わりませんか?

Wiggle は、情熱的で優秀な人材を常に募集しています。スポーツ用品販売や eコマース、IT 開発などの部門で、やりがいのある仕事に就いてみませんか。当社の社員は和やかな雰囲気の職場で充実した日々を送り、技術革新や自己啓発に努めています。

当社の社員の多くはスポーツ愛好者です。当社の業務は世界に焦点を当てて急成長を遂げており、世界一のスポーツリテーラーになることを目指しています。興味がお有りでしたら、現在の採用情報をご覧ください。

Wiggle の歴史

Wiggle の歴史

Wiggleの原点は、英国ポーツマスに 1920年に創立されたButler Cyclesという小さなバイクショップにさかのぼります。1999年、Butler Cycles はオンライン取引を開始し、wiggle.co.uk を立ち上げました。

他に例を見ない品揃えや価格ときめ細かいカスタマーサービスを提供することに重点的に取り組み、Wiggle は世界規模まで飛躍的に業務を拡大しました。現在はサイクリングやランニング、スイミング用品のオンラインリテーラーの世界的なリーダーに成長を遂げ、10 の言語と 14種類の通貨に対応し、70か国に商品を販売しています。

Wiggle の倉庫の面積は 85,000平方フィート (約 7896.8㎡) で、在庫品は 200万点以上です。

Wiggle でのライフスタイル

Wiggle でのライフスタイル

Wiggle は、仕事とプライベートをバランス良く保つことの大切さを理解しています。社員は皆仕事熱心ですが、職場は和やかな雰囲気でスポーツに参加する機会もあります。

Wiggle では、昼休憩や終業後にランニング・サイクリングクラブを開催するなど、社員が集まって頻繁にトレーニングをしています。また、サイクルマラソンライドやランニングレースなどのイベントにも一緒に参加しています。

仕事を熱心にこなしながら健康的な生活を送りたい方には、Wiggle はぴったりの職場でしょう。

応募について

応募について

Wiggle では優秀な人材を広く募集しています。当社で働きたいと思われた理由などをぜひお聞かせください。

頂いたすべての Eメールに個別に回答するのが理想ではありますが、応募件数があまりに多いため、不本意ながら実現できていません。履歴書を送信後 14日以内に当社から連絡がない場合は、今回は不首尾に終わったとお考えください。

当社に関心をお持ちいただき、ありがとうございました。

Portsmouth: Technical Customer Services Advisor

Technical Customer Services Advisor (Full Time & Part Time)

Our Mission at Wiggle is to inspire everybody, everywhere and every day to experience the joy of sport!

We have a full time and part time (20 hours per week) Technical Customer Services Advisor opportunites!  You will reporting to one of our Customer Service Team Leaders using your knowledge of bikes and parts to help, assist and advise customers with technical questions via Live Chat and Email with the highest degree of courtesy and professionalism.

Roles and Responsibilities:

  • Ensure customer queries are answered promptly and completely via both Chat and Email
  • Offer technical support on the whole Wiggle product range, with the objective of ensuring customer satisfaction.
  • Calling customers when they request a call back service to provide detailed product information and recommendations and resolve issues.
  • Ensure that all communications with customers are conducted in a professional and courteous manner
  • Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction.
  • Monitoring, responding and resolving customer queries on Social media
  • Monitoring and responding to customers product reviews and questions across various platforms
  • Any other Customer service related task

 Knowledge, Skills and Experience: 

  • Sound knowledge of bikes/parts with an eagerness to further advance this knowledge in respect to Tri-sports equipment and products.
  • Strong communication skills both written and verbal
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a fast paced office environment as part of a professional team
  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
  • Self-motivated and confident decision maker with the ability to nail actions and a positive “can do” attitude
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business
  • Ability to attend other sites for which travel may be required

 Key Competencies:

  • Communication
  • Listening
  • Problem solving
  • Flexibility
  • Initiative
  • Proactiveness
  • Professionalism
  • Task Orientation

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Good Stuff!

Portsmouth: Junior Software Developer

 

Junior Software Developer

An opportunity has arisen for a Junior Software Engineer to be involved in the creation and development of features to help us continue our growth. We are always improving our customer facing website, releasing every fortnight and prioritizing features directly with the business with a value/effort focus. Using a number of javascript frameworks, a variety of UIs, internal and external exist on JQuery, The Junior Software Engineer will be supporting SPs, nHibernate stacks and writing green field code using Dapper or another lightweight ORM. Injection is covered by Spring.net, being refactored to Autofac.

The ideal candidate will be keen to learn and support the business and thrive during this period of change. A confident, practical knowledge of C# intimately is highly desirable for this role.

Sounds like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.com

We are for the Good Stuff!

 

Portsmouth: French Customer Services Advisor

French Customer Services Advisor

Location: Portsmouth

Role: 40 hours pw / Permanent

Are you a native French speaker with a drive for customer services? Are you passionate about sports and want to help other enthusiasts to get the most out of it? Then we have a great opportunity for you!

The purpose of the role is to ensure that customer queries are answered promptly and completely via email or another communication channel requested by the customer, to offer alternative solutions where appropriate in order to achieve customer satisfaction, assist other teams when required by the business, and many more!

A successful candidate will have strong written and verbal communication skills in both English and French, attention to detail and aiming for the excellence in delivery, as well as demonstrate experience of working in a fast paced office environment as part of a professional team. Training will be provided to give you the skills, confidence and knowledge to exceed in your job. The working week will comprise of 5 shifts per week, working every other weekend.

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the Good Stuff!

Recruitment Resourcer

Recruitment Resourcer

As a leading online sports retailer, Wiggle is here for the #goodstuff. inspiring people to share and participate in a love a sport. Over the past few years the #goodstuff has been growing at a phenomenal rate and as a result we are looknig for a Recruitment Resourcer to join our HR team on a six-month fixed term contract basis.

The Recruitment Resourcer will have a key role in attracting the best talent and engaging our people in the Wiggle way. Working as part of the HR team, you will assist the Talent Acquisition Manager with high volume recruitment activities including the sourcing, advertising, interviewing and shortlisting of applicants, whilst delivering a first-class service to attract top talent and promote Wiggle as an employer of choice.

What you will be doing:

  • Conducting initial approach / screening calls, promoting vacancy and qualifying candidates
  • Identify skills and competencies to match appropriately with vacancies
  • Sourcing candidates through innovative attraction methods
  • Advertising vacancies
  • Liaising with agencies to discuss candidate feedback and agreeing rates
  • Sifting cv's
  • Building an extensive bank of candidates for various job roles
  • Providing feedback to candidates
  • Coordinat9ing interviews and associated paperwork

Knowledge, Skills and Experience:

  • Experienced internal recruiter or resourcing assistant with a "can do" attitude
  • Experience within high volume recruitment
  • Expertise in usin job boards to search for passive candidates
  • Comfortable with advertising jobs via job boards
  • Subject matter expertise in recruitng through social media channels
  • Ability to write engaging job advertisements which attract suitable candidates
  • Matching candidate cv's to job requirements
  • The ability to build rapport with candidates at all levels
  • Strong communication skills both written and verbal
  • Excellent organisation and time management skills
  • Ability to manage day to day workload with a flexible approach to prioritising work
  • Computer literate in Micrrosoft Office packages with strong Excel skills

 

Sound like the perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff

 

 

 

Portsmouth: IT Service Desk Manager

IT Service Desk Manager

We are looking for a passionate Team Leader or Supervisor who is ready to take the next step into management!

In this role, you will provide day to day supervision for the IT Service Desk Team which provides a first point of contact to all our IT users. You will drive our customer focused culture, with emphasis on ownership of incidents and requests within the IT Service Desk team.  Acting as the lead ‘Major Incident Manager’, you will also be an escalation point to the primary out of hour’s team for one week in four.

This is an opportunity for a current Team Leader or Supervisor to take the step up to run a small team of colleagues who are all very passionate about the work they do.

What you'll be doing:

  • Manage the ITIL based processes within the IT environment. This includes:
    • Incident management
    • Major incident management
    • Problem Management
    • Service Request Management
    • IT Procurement
    • Software Asset Management
    • Reporting of KPIS
  • Responsible for dealing with users who have raised particularly complex  issues which cannot be dealt with by the Service Desk Analysts, and to  support the Service Desk team in the escalation of any unresolved queries
  • Manage the workflow and resources of the team to meet Service Desk targets in line with guidance from the Head of IT Operations ensuring that quality and SLA targets are achieved.
  • Responsible for ensuring incidents, problems, requests and changes are resolved within the agreed timescales set out by the service level agreements.
  • Act as the Major Incident Manager co-ordinating activities from a virtual team as necessary.
  • Ensure that all new projects and applications are transitioned successfully in to IT support
  • Ensure the maintenance of processes and documentation to support the Service Desk and Incident Management Process.
  • Responsible for the day to day coaching, supervision, support and mentoring of Service Desk Analysts both individually and as a group including performance management. 

Knowledge, Skills & Experience:

  • Management and use of an incident change management system.
  • ITIL qualified
  • Commercially driven with an appetite to drive a business unit
  • Strong attention to detail with a strive for excellence in delivery
  • Ability to lead and line manage to ‘take others with you’.
  • Demonstrate experience of working in a fast past office environment as part of a professional team
  • Ability to manage and coordinate changing priorities, understand ‘what good looks like’, and capable of multi-tasking
  • Confident decision maker with the ability to nail actions and get stuff done
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: UX Designer

UX Designer

  

About the Job

As the UX Designer you will be responsible for assisting the Senior UX Designer in developing the user experience of the Wiggle website across all customer contact points. You will take customer journey pain points and propose solutions that always promote user needs but that take into account business goals and technical capabilities. You will liaise with product owners, business stakeholders, and researchers in order to understand business data and needs, all the while being a champion for our users. You will work alongside a front-end design team and IT teams either internal or remotely located to develop new functionality.

 

Accountabilities:

  • Represent the customer-focused UX strategy. Provide support and represent the customer for both large projects and smaller day-to-day work. You will be integrating with an Agile IT workflow and will employ data from a variety of qualitative and quantitative sources
  • Problem-solving. Employ creative, problem-solving skills to translate conceptual ideas (business needs and user goals) into interaction and design solutions
  • UX deliverables. Produce and present a range of deliverables including wireframes, prototypes, user journeys and usability reviews
  • UX Advocate. Work with stakeholders to ensure buy-in and that all business priorities have been considered. Communicate at all levels the scope of changes and ensure there is a forum for feedback
  • Support a testing programme. Working with the Customer Insight and eCommerce teams, support a program of continuous research and improvement
  • Assist front-end design. Work closely with the front end design team to ensure the HTML / CSS assets are in line with the UX wireframes and support modern accessibility standards
  • International focus. Liaise with (internal) international teams to ensure the customer experience is optimised locally

Knowledge, Skills and Experience:

  • Previous UX or User Interface Design experience
  • Proficient in design tools such as Adobe Creative Suite, Balsamiq etc.
  • Experience working in an Agile development environment
  • Device-agnostic approach to design
  • Solid understanding of UX customer-first best practice and web standards

Competencies:

An excellent communicator, strong negotiator and able team leader, comfortable communicating at all levels. Demonstrated ability to work in a fast paced and highly collaborative environment.

We are for the #goodstuff - if you are too send your CV to jobs@wiggle.co.uk

Portsmouth: Buyer

Buyer

Job Purpose:

The Buyer role is to be an expert in the category market, with a full detailed understanding of the main Brands and products, and a commercial ability to select the very best customer product offer.  Buyers must be able to understand and operate within the agreed Merchandisers Range Framework, selecting the most appropriate suppliers, products, and negotiate industry leading prices and terms, and work with the Buying Assistant to set up all products with the correct data in a timely manner.

Context:

The Buyer role is the overall owner of the Product Offer, as such must have a deep understanding of the Wiggle customer, and the product category overall market.  Strong negotiation skills are essential to obtain the best possible cost prices, and supplier terms to enable Wiggle to offer the best prices to the customer.  The Buyer must operate within the agreed Merchandisers Range Framework to keep the range width and depth appropriate, with a balanced attribute product listing.  The Buyer is accountable for setting up items with the appropriate level of data, to enable customers to identify the right product, and to allow accurate range analysis.  The Buyer should be looking to on board new Suppliers, Brands and Products, at low risk using strong negotiation skills.

Accountabilities:

  • Cost price negotiations
  • Supplier Terms / Deals negotiations
  • On Boarding new Suppliers, Brands and Products
  • Exiting poor selling / non profitable Suppliers, Brands and Products
  • Managing supplier relationships
  • New product / Brand trialling
  • Communicating relevant details to the wider business (Marketing / International)
  • Accurate product and supplier data
  • Maintaining product ranges within the range plan parameters

Knowledge, Skills and Experience:

Past experience of Buying within a similar retailer, or highly performing individual from within the business looking to progress.  Must have high levels of product knowledge and an expert in the Wiggle customer.  Must demonstrate extremely strong negotiation skills and high level of energy to drive the product ranges, and understand the principles of balanced attribute range building, and able to operate within the budgeted framework.

Competencies:

  • Expert in their business sector
  • Seeks to understand our strategies, markets, customers and suppliers
  • Introduces new Brands or Products that prove successful
  • Extremely strong negotiation skills

Sound like the perfect job for you? Fantastic! Send you C.V. to jobs@wiggle.co.uk

We are for the #Goodstuff!

 

Portsmouth: Pricing Manager

Pricing Manager

This role is essential to the growth of our business, at a time when we are expanding quickly and as we evolve, we need to bring in experienced talent to make sure that we maintain our position in the marketplace.  As part of the Marketing Department, you will work closely with teams across Commercial, Marketing, International and Finance to evolve our pricing strategy within Wiggle’s overall customer proposition.

Accountabilities:

  • Understand the marketplace
  • Review, record and update the business on competitor pricing and promotional activity
  • Monitor the impact of commercial tactics employed and recommend adjustments
  • Continuously improve team processes to remain competitive on price, mitigate risks, and maintain resource efficiencies
  • Support the business in the transition to a new pricing system
  • Coach and develop a strong team of analysts

Knowledge, Skills and Experience:

  • Minimum 2:1 degree
  • Highly analytical with strong data manipulation skills and advance Excel knowledge
  • Ability to break down complex problems, often involving large amounts of data
  • Commercial awareness to support prioritisation and communication at a senior level
  • Familiarity with and interest in internet shopping and tri-sports clothing and equipment

Competencies:

  • Confident decision maker with the ability to nail actions and get stuff done
  • Strong collaboration skills able to build trust and confidence across functions
  • Ability to solicit guidance and input from senior business leaders

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the Good Stuff!

Portsmouth: Online Marketing Manager, Spain (12 months Maternity Cover)

Online Marketing Manager, Spain (12 months Maternity Cover)

We have an exciting opportunity to join our growing organisation as an Online Marketing Manager, with focus on the Spanish market! 

As Online Marketing Manager, you will be responsible for growing WiggleCRC’s UK traffic, revenue and market share through key offsite online marketing channels; PPC, Shopping, Affiliates, Remarketing and Paid Social.  You will ensure that Wiggle’s online marketing plan and tools adapts to the UK market, working with our wider team to ensure we get the most out of traffic generating opportunities.  

What you'll be doing:

  • Create, own and deliver an online marketing plan
  • Maximise sales and profitability
  • Grow market share in the tri sports market
  • Execute paid search, affiliate and display campaigns for WiggleCRC
  • Work with Country Managers ansd the Translation team to ensure traffic generating opportunities are maximised
  • Develop and optimise affiliate program
  • Identify new third party partners to increase external visibility of Wiggle content
  • Leverage placement buying efficiencies across the group
  • Regular analysis of campaign performance
  • Close working relationship with WiggleCRC subject experts to ensure latest technologies and best practices are adopted
  • Identify opportunities to achieve revenue growth targets
  • Influence content plan to help grow organic traffic
  • Other work as required by the team

Knowledge, Skills & Experience:

  • Ability to multi task across a number of channels and projects
  • Native language speaker required
  • Excellent communicator, in English and another language on and offline
  • 1+ year paid search experience
  • Experience in using Online Marketing platforms (such Google Analytics, Google Adwords)
  • Basic understand of how search engines work and interact with websites
  • Some experience of bid management tools a plus
  • Written / spoken language skills for another European language an advantage
  • Retail or e-commerce experience desirable  
  • An interest and knowledge in tri-sports are also desirable
  • Be able to work effectively with minimal direction

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: Reporting Analyst

Reporting Analyst

We have an exciting opportunity for an experienced Reporting Analyst to join our growing Wiggle team!  We have embarked on a significant systems investment over the past year, upgrading to the latest Oracle technology throughout our back and middle office processes, and need a talented Analyst to drive this forward.

As Reporting Analyst, you will work alongside the BI Manager to support the development and adoption of Oracle BI technologies as the single version of the truth throughout Wiggle.  You will have experience of developing reporting and analysis solutions with a BI tool, preferably Oracle. 

What you will do as our Reporting Analyst:

  • Support the BI Manager in making new data available for the business to analyse.
  • Support the business super-users in the development of approved reports and visualisations.
  • Support the BI Manager in the setup of a formal BI governance process, ensuring consistency across reporting.
  • Work with and challenge the business on the purpose of reporting requests, ensuring publish reports deliver clear actionable insight.
  • Assist the data governance team with reporting and presentation of data quality statistics.
  • Help to maintain and develop the business wide KPI hierarchy.
  • Support with the design of key trading reports, like the weekly trading pack and daily sales.
  • Manage and maintain BI publisher reports used for operational reporting in B&M and Finance functions.
  • Support in OBIA (finance BI tool) report writing and publishing.
  • Support the BI manager in the development of a BI competency centre within Wiggle.
  • Act as a reporting subject matter expert for new systems implementations (Oracle HCM and Oracle RightNow).

What you will need:

  • Strong analytical skills
  • Report writing skills
  • Commercially numerate
  • IT skills in key Microsoft packages

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

 

Portsmouth: Services Marketing Manager

Services Marketing Manager

We have an exciting opportunity for a commercially savvy person to join our Marketing Department!  Your focus will be to develop and manage our ambitious marketing plans for our customer facing services on a global scale.  You will see multi-channel campaigns from new business plans through to implementation to drive sales and increase retention across Wiggle and Chain Reaction Cycles propositions.

What you will be doing:

  • Marketing strategy and plan development
  • Implementation & activation of the marketing plans utilizing mainly owned and earnt channels with limited budget for paid channels
  • Creation of relevant content with a focus on copy-writing for web, blogs, guides, social media advertising & emails
  • Monitoring, reporting and evaluation of activities 
  • Agency & external resource management
  • Budget management

Knowledge, Skills and Experience:

  • Significant experience in marketing role, preferably for ecommerce focussed businesses
  • Ability to translate business objectives into practical marketing plans
  • Demonstrable experience of utilising digital marketing to achieve business growth 
  • Demonstrable experience creating engaging and impactful content for use in digital marketing, especially social media and email
  • Experience working on brands & businesses with limited budget, able to demonstrate creative solutions to maximise marketing potential of assets
  • Ability to leverage customer data and insights to drive brand and campaign decisions
  • Experience of developing new business opportunities and end to end initiative management is an advantage
  • Knowledge of and experience in Insurance is an advantage

 Key Competencies:

  • Customer centric with an empathetic consumer mindset
  • Strong attention to detail
  • Ability to manage and coordinate changing priorities
  • Ability to lead individuals and teams and ‘take others with you’
  • Capable of building and maintaining strong stakeholder relationships.
  • Ability to take a lead role and own project delivery
  • Ability to demonstrate a strong commercial acumen
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Comfortable working in a fast-paced environment with a degree of ambiguity.
  • Willingness and ability to travel required

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: Brand Partnership Manager

Brand Partnership Manager

We are hiring an experienced PR and Marketing professional to join our team as Brand Partnership Manager!

In this key role, you will develop and manage marketing partnerships designed to strengthen our Wiggle and Chain Reaction Cycle brands and deliver business growth.  You will focus on growing brand salience, awareness and customer sentiment designed to recruit new customers and retain existing customers.

What you will be doing:

  • Day to day management of the key partnership relationships, including Wiggle High 5 women's pro-cycling team and An Post Chain Reaction Cycles men's pro-cycling team
  • Marketing plan development
  • Implementation & activation of the marketing plans 
  • Creation of relevant content
  • Agency & external resource management
  • Budget management
  • Monitoring, reporting & evaluation of activities

 Knowledge, Skills and Experience:

  • Significant experience in sponsorship marketing utilising PR, social media, digital & experiential marketing channels
  • Experience managing athletes/celebrities in sponsorship agreements
  • Digital marketing savvy with demonstrable success in the consumer environment
  • Knowledge and experience of utilising PR to drive awareness of sponsorship assets
  • Demonstrable experience creating engaging and impactful content for use in digital marketing
  • Experience working on brands with limited budget, able to demonstrate creative solutions to maximise marketing potential of assets
  • Ability to leverage customer data and insights to drive brand and campaign decisions
  • Experience in managing agency relationships to optimise budgets and campaign delivery
  • Ability to negotiate commercial arrangements
  • Knowledge of and experience in brand tracking and campaign evaluation with a focus on ROI (desirable)

 Key Competencies:

  • Customer centric with an empathetic consumer mindset
  • Strong attention to detail
  • Ability to manage and coordinate changing priorities
  • Ability to lead individuals and teams and ‘take others with you’
  • Ability to build and maintain strong stakeholder relationships
  • Ability to take a lead role and own project delivery
  • Strong commercial acumen
  • Strong communication skills and ability to liaise with all members of the business including Senior Managers and Directors
  • Comfortable working in a fast paced environment with a degree of ambiguity
  • Willingness and ability to travel required

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

 

Portsmouth: German Customer Services Advisor (Fixed Term)

German Customer Services Advisor (Fixed Term)

Are you a pro-active individual with a drive for customer services? Are you passionate about sports and want to help other enthusiasts to get the most out of it? Are you fluent in German and English? Then we have a great opportunity for you!

In this exciting role, you will be the first point of contact for our customers, ensuring their queries are answered promptly and completely. Your responsibilities will include answering questions from customers, assisting and advising our German and English customers via Live Chat, Email and Phone with the highest degree of courtesy and professionalism.  This role is fixed term for a period of 6 months to cover maternity leave.

What you will be doing:

  • Ensure customer queries are answered promptly and completely via both Chat and Email
  • Monitor, respond to and resolve customer queries on Social media
  • Monitor and respond to customer reviews across various platforms
  • Call customers when they request a call back service to answer their queries / resolve any issues
  • Ensure that all communications with customers are conducted in a professional and courteous manner
  • Offer alternative solutions where appropriate with the objective of ensuring customer satisfaction.
  • Any other Customer service related task

 Knowledge, Skills and Experience:

  • Strong communication skills both written and verbal in German and English
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a fast paced office environment as part of a professional team
  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
  • Self-motivated and confident decision maker with the ability to nail actions and a positive “can do” attitude
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business
  • Ability to attend other sites for which travel may be required

 Key Competencies:

  • Communication
  • Listening
  • Problem solving
  • Flexibility
  • Initiative
  • Proactiveness
  • Professionalism
  • Task Orientation

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: Japanese/English Customer Services Advisor

Japanese/English Customer Services Advisor

Are you a pro-active individual with a drive for customer services? Are you passionate about sports and want to help other enthusiasts to get the most out of it? Are you fluent in Japanese and English? Then we have a great opportunity for you!

The purpose of this role is to ensure that customer queries are answered promptly and completely. Responsibilities will include answering ad hoc questions from customers, assisting and advising our Japanese and English customers via Live Chat and emails with the highest degree of courtesy and professionalism, offer alternative solutions, and many more!

 Roles & Responsibilities:

  • Ensure customer queries are answered promptly and completely via both Chat and Email
  • Monitoring, responding and resolving customer queries on Social media
  • Monitoring and responding to customers reviews across various platforms
  • Calling customers when they request a call back  service to answer their queries / resolve any issues
  • Ensure that all communications with customers are conducted in a professional and courteous manner
  • Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction.
  • Any other Customer service related task

 Knowledge, Skills and Experience:

  • Strong communication skills both written and verbal in Japanese and English
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a fast paced office environment as part of a professional team
  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
  • Self-motivated and confident decision maker with the ability to nail actions and a positive “can do” attitude
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business
  • Ability to attend other sites for which travel may be required

 Key Competencies:

  • Communication
  • Listening
  • Problem solving
  • Flexibility
  • Initiative
  • Proactiveness
  • Professionalism
  • Task Orientation

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: Brand Content Executive

Brand Content Executive

Our brand marketing team is growing at a rapid rate and we are hiring a Brand Content Executive to support this growth!

In this exciting role you will work closely with the Brand Marketing Communications Manager in order to assist in the implementation of Wiggle's social media and online editorial strategy across multiple markets and platforms which are vital to engage with and educate Wiggle's customers; raising the level of engagement through the creation of appealing and relevant content. You will also be responsible for the day to day delivery of uploading scheduled content on Wiggle's Facebook, Twitter and YouTube channels and copywriting on Wiggles editorial sites.

What you will do:

  • Day to day planning, scheduling and delivery on Wiggle's Facebook, Twitter, YouTube channels, with guidance from the Brand Marketing Communications Manager on best practice and strategy
  • Developing and optimizing the media content available for social media sites including video and photo editing
  • Produce in-house video and photo for both Commercial and Brand promotion
  • Assisting in the optimization of current content on the Wiggle Guides site, to include re-writing copy and assisting in the creation of better media for the platform
  • Uploading first-draft content to the Wiggle Blog and Guides sites, to then be proofed and edited by the Brand Marketing Communications Manager
  • Weekly reporting on Social Media metrics
  • Working with stakeholders throughout the business to increase the quality of the content used for organic promotion
  • Develop the organic promotion strategy on our International Facebook pages, and improve the relationship between International stakeholders and the Brand Team
  • Supply weekly best practice content packs for use on International Social Pages

 Knowledge, Skills and Experience:

  • An in-depth understanding of social media, and social media marketing
  • A strong interest and understanding of the tri-sports calender, and of Wiggle's customer base
  • Experience in creating social media content
  • Creative flair, strong copywriting skills, and the ability to create engaging content, demonstrated by a good porfolio of previously created content
  • Photoshop and video editing skills are strongly desirable
  • Superb attention to detail, organisational and deadline management skills, and the ability to multi-task are vital

 Competencies:

  • Ability to communicate effectively through a variety of methods
  • Demonstrate an excellent work and customer care ethos
  • Abiliy to think clearly and calmly under pressure and cope well with the demands of a rapidly growing company and dynamic marketing enviornment
  • Maintain a degree of flexibility to working arrangements and a "Can do" attitude
  • Occasional travel may be required

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: Sports Clothing Developer

Sports Clothing Developer

We have an exciting opportunity for a creative Product Developer to join our Own Brand team!  Our WiggleCRC brand vision is to 'develop the best own brand portfolio from an online sports retailer.'  Our own Brands portfolio covers all aspects of Cycle and Tri sports including bikes, clothing, components and accessories, growing our unique and desirable propriety brands including Vitus, Nukeproof and DHB!  You will work closely with our Design and Buying teams to develop innovative products for our own brand ranges. 

What will I be doing?

  • Build innovative and good quality products for our target customer, ensuring maximised profit margins.
  • Manage supplier performance against agreed projects and agreed KPI’s
  • Negotiate costs with suppliers on an ongoing basis, for overall garments and value engineering as development progresses.
  • Liaise with all aspects of the team over pattern, design translation, specific product details, as well as maintain aesthetics and commercial viability.
  • Manage individual projects with supporting documentation, sampling & testing to a critical path for timely launch.
  • Follow Critical Paths, from Inception to Factory Gate, ensuring all parties are updated with any divergence.
  • Ensure all relevant samples are available in good time for sign off meetings and Go/No-Go decisions
  • Create and grade size charts for bulk production - Creating and maintaining initial spec for garments, grading garments, fitting proto samples, size sets, and approving PP samples.
  • Organise fit review meetings with design and sample measurements ensuring standardisation of size throughout the brand and specs maintained through the process.
  • Build and maintain blocks for all silhouettes across the brand.
  • Advise on-site content team on fit detailing and material specification for ranges.
  • Selecting and approving trims
  • Support the factory on technical aspects by ensuring that all sample garments are properly progressed and proven fit for customer's requirements.
  • Liaise with Suppliers regarding minimum quantities, lead-times, fabric and trim availability
  • Technically develop and engineer garments to maximise the manufacturing capabilities.
  • Communicate with factories to ensure that production garments are fit for purpose
  • Be responsible for colour continuity across each range, approving lab dips across supply base.
  • Add value to products with packaging details, technical improvements, detailing, style or innovation.
  • Support development of the supply base providing clear communication at all times.
  • Develop & maintain global testing manuals.
  • Review customer feedback across site to incorporate in future products.
  • Review faulty/returned products to reduce any design/production related faults.
  • Have a keen awareness of relevant sports brands

 Knowledge, Skills and Experience:

  • Experience in a technical product developer role, with a proven background of taking commercially strong products to market. Previous experience working with a sportswear brand would be an advantage
  • Knowledge of garment technology, industrial production procedures, pattern cutting and grade would be advantageous but not essential
  • Knowledge and understanding of production and design, including fabrics, patterns cutting, size specifications and garment construction
  • Proven experience of using Adobe Illustrator and Microsoft office
  • A keen awareness of relevant sports brands
  • Degree in a relevant field
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers
  • Strong negotiation skills
  • Experience of working/communicating with Far Eastern cultures
  • Ability to travel
  • Strong attention to detail with a strive for excellence in delivery 
  • Ability to manage and coordinate changing priorities, understand ‘what good looks like’, and capable of multi-tasking
  • Ability to be flexible
  • Creative flair
  • Interest in either Cycling, Running or Swimming is desirable
  • Experience/knowledge of Far East business culture is an advantage
  • Ability to speak Italian or Chinese as an additional language to English is an advantage
  • A love of sports!

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: Country Marketing Manager (Spain & Italy)

Country Marketing Manager (Spain & Italy)

We are hiring a Country Marketing Manager to join us in our International Marketing team!  In this exciting role, you will help us support our business growth by shaping our global proposition and trading strategy.  You will have your own P&L and budget ownership for the Southern Europe region.  You will focus on Spain and Italy in this role, so you will be fluent in Spanish, Italian and English.

This is a fantastic opportunity for a consumer focussed individual who thrives in a collaborative and diverse environment!

What you will be doing:

  • Develop and maintain comprehensive territory trading plans on which to base weekly promotional activity
  • Manage the localisation of Wiggle and ChainReactionCycles’ global marketing campaigns within target countries
  • Monitor ongoing business performance (daily, weekly, monthly) and develop tactical responses utilising all available tools to optimise performance against KPIs
  • Maintain accurate view of expenditure against budget for each channel and territory
  • Review, record and update the business on competitor pricing and promotional activity
  • Provide input on local market developments, range expansion and forecasting sales volume
  • Work with Group functions (Buying and Merchandising, Marketing, Pricing, Operations, etc.) to tailor WiggleCRC’s proposition to local markets
  • Monitor customer feedback to identify and implement needed improvements to the onsite customer journey
  • Conduct market research to evaluate the group’s proposition vs. its peers and develop or refine plans to improve the customer experience and increase loyalty
  • Oversee Wiggle and ChainReactionCycles’ country websites to ensure they meet the highest standards of content and user experience
  • Build business cases to quantify and articulate the benefits of propositional improvements
  • Work with the Online Marketing Team to build effective campaigns across PPC, PLA, Social, Email, and Affiliates in agreed territories
  • Develop Wiggle, ChainReactionCycles, and own brand awareness with the help of third party partnerships for PR, Sponsorship, Events and ATL Marketing

 Knowledge, Skills and Experience:

  • Experience working in consumer-focused business
  • Experience of working in Spanish or Italian region
  • Experience in online retail is preferred
  • Degree in a relevant field
  • Ability to generate and share innovative insights from analysis, and translate these into simple, clear actionable plans
  • Excellent influencing skills
  • Commercial awareness to support prioritisation and communication at a senior level
  • Ability to speak fluent Spanish, Italian and English essential
  • Entrepreneurial spirit
  • Ability to manage a diverse agenda by prioritising efforts
  • Confident decision maker
  • Strong collaboration skills
  • Ability to solicit guidance and input from senior business leaders
  • Flexibility
  • A love of sports!

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

 

Portsmouth: Translator

Translator & Proofreader (Japanese)

We have a vacancy within the translation team for a Translator & Proofreader (Japanese). As a Wiggle translator, you will be assisting the Translation, Marketing and Customer Service teams with all related translation and communication matters.

You will be responsible for translating everything for your local TLD: website interface, marketing and digital content, technical products, help pages.

What you will be doing:

  • Translate website contents, product descriptions and marketing and digital contents
  • Understand and learn Wiggle products
  • Make sure the Translation Memory (TM) is organised and up-to-date
  • Make sure the glossary/termbase is organised and up-to-date
  • Assist the customer service team with incoming email and phone queries from customers
  • Any translation and communication in any other foreign language as required by Wiggle

Knowledge, Skills and Experience:

  • Native standard of Japanese as well as English
  • Degree in translation or equivalent experience
  • Deep understanding and excellent command of CAT tool
  • Creative writing skill will be an advantage
  • Strong attention to detail with a strive for excellence in delivery
  • Demonstrate experience of working in a fast-paced environment as part of a professional team
  • Ability to manage and coordinate changing priorities, understand ‘what good looks like’, and capable of multi-tasking
  • Confident decision maker with the ability to nail actions and get stuff done
  • Strong communication skills
  • Ability to be flexible with work duties and hours as required by the team and business, and able to attend other sites for which travel may be required

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: Designer

Designer

We have an exciting opportunity for an experienced Designer to join our Own Brand team!  Our WiggleCRC brand vision is to 'develop the best own brand portfolio from an online sports retailer.'  Our own Brands portfolio covers all aspects of Cycle and Tri sports including bikes, clothing, components and accessories, growing our unique and desirable propriety brands including Vitus, Nukeproof and DHB!

As a WiggleCRC Designer, you will work with our Product Manager and Developers to design, develop and manufacture ranges of products in line with our range strategy. You will use your creative flair and love of sport to ensure originality and effectiveness of all products through design and development.

What will I be doing?

  • Design and develop great quality products for our target customer, ensuring maximised profit margins, in line with agreed strategy for each range.
  • Present all ranges for sign off, and then subsequently all key sample approval points.
  • Form strong working relationships with product managers, developers and factories
  • Work within cost parameters with suppliers on an ongoing basis, for overall garments and also value engineering as development progresses, working with Product Developers.
  • Manage individual projects with supporting documentation, to a critical path, ensuring all products and ranges are launched on time.
  • Work with developer and factories and partners to design products in all aspects from trim to fit to fabric.
  • Maintain full design records to protect Wiggle copyright and to ensure no conflicts with other designers and competitors.
  • Maintain knowledge in developing markets, technologies and design to ensure Wiggle Own Brands remain at the front of product developments
  • Review customer feedback and roll this into constant product review and improvement.

Knowledge, Skills and Experience:

  • Degree in a relevant field
  • Established experience with a sportswear brand or a similar role.
  • Knowledge of garment production
  • Technical garment creation skills
  • Strong creative design skills
  • Adobe Illustrator and Microsoft Office skills
  • Commercially numerate
  • Strong negotiation skills
  • Excellent presentation writing and delivery skills
  • Italian or Chinese as additional languages to English is desirable
  • A love of sport!

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: Email CRM Developer

Email CRM Developer

Our Demand Conversion Team drive profitable relationships between WiggleCRC and our customers.  We are now hiring a creative Email CRM Developer to join our team to help us ensure our customers experience positive digital marketing programs.

In this exciting role you will collaborate across teams, using your skills in HTML, CSS, Javascript and SQL to develop first class digital marketing solutions.

What you will be doing:

  • Use technical skill to develop and support customer marketing activity.
  • Develop advanced enhancements for our customer programs to drive customer engagement and agreed business targets.
  • Work across multiple teams, ensuring projects are delivered on time and on budget.
  • Collaborate with both WiggleCRC internal staff and WiggleCRC’s selected external development teams to reach the desired end goals.
  • Maximise the customer’s experience of our digital marketing programs. Ensuring a highly personalised experience through the customer’s journey to the website, and through Wiggle’s extensive range of products.
  • Lead the development of new Digital Campaigns across our chosen marketing channels, primarily Salesforce Marketing Cloud.
  • Lead the process of automating customer programmes, track customer behaviour and implement necessary changes to these programs.  
  • Work as part of a team to manage the technical process of automating customer campaigns. Including content development and delivery, ensuring consistency with existing work and in line with Wiggle’s brand principles.
  • Keep up to date with industry best practice, to ensure Wiggle is best placed to expand our audience reach.
  • Lead the day to day supplier relationship with our Marketing Cloud solution. Particularly focusing on technical resolutions. 
  • Provide insight back to the business and challenge what we do.
  • Contribute to the business marketing Strategy as a whole, and support the development of digital marketing campaigns in collaboration with key business areas.
  • Support the marketing service we offer to marketing functions across the business, to ensure we can, and do, deliver an excellent service to each business area (to include Events, Customer Service, Customer Management, International and Category Marketing)

Knowledge, Skills & Experience:

  • Good understanding of technical code and fundamentals of code structure
  • Development skills in SQL, Javascript, HTML, CSS.
  • Knowledge of advanced digital customer systems (personalisation or segmentation systems or code), that create conditions that govern the presentation of content to customers.
  • Experience with leading customer marketing and/or customer systems experience (Oricle, Salesforce, Adobe, Silverpop or similar level)
  • A keen interest in coding technical solutions and developing what we have today
  • A creative approach - committed to innovation and a flair for problem solving
  • A keen interest in eCommerce and Digital Marketing
  • Sound organisation and planning skills with an eye for detail
  • Flexible and adaptable approach
  • Ability to work in a close team in a dynamic working environment
  • An open attitude to working in a collaborative environment
  • Learn and support the business thrive during fast periods of growth and change
  • Educated to degree level, or equivalent
  • Ability to explain technical solutions to non-technical business users
  • Excellent communication skills
  • Practical first-hand experience of digital customer systems in a business
  • A curiosity for customer experience and building experiences through digital platforms
  • Good commercial awareness, and recent awareness of eCommerce Retail practice is desirable
  • Development skills in Salesforce AMPscript language is desirable
  • Experience with Google Analytics Commerce is desirable
  • Experience with marketing technology and understanding of best practices is desirable

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: IT Software Engineers (Various Opportunities)

IT Software Engineers (Various Opportunities)

We are hiring IT Software Engineers from Junior level to through to Lead to join our IT Solutions team in Portsmouth!

This is an exciting time to join Wiggle as a Developer and you will get involved with working on small to large projects across Wiggle.  You will work in close collaboration with all Wiggle business functions, developers at all levels are encouraged to use new and existing technology to provide these solutions.

This is a great opportunity to grow your IT development career with a leading online sports retailer!

What you will need:

  • A Computing related degree
  • An enthusiasm to grow with the role
  • A passion to make a difference within a fast paced organisation

 Juniors should have:

  • Commercial experience working with C#.Net

Mid-Level Engineers should have:

  • Commercial experience working with C#.Net, MVC.Net, MS/SQL

Lead Engineers should have:

  • Significant commercial experience working with C#.Net, MVC.Net, MS/SQL
  • As a Lead you will be responsible for a team of Engineers with varying experience and will be require to guide and mentor other team members

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: Swedish Translator & Proofreader

Translator & Proofreader (Swedish)

We have an exciting opportunity for an experienced Swedish translator to join our  team!  As a Wiggle Translator & Proofreader, you will be assisting the Translation, Marketing and Customer Service teams with all related translation and communication matters.

You will be responsible for translating everything for your local TLD: website interface, marketing and digital content, technical products, help pages.

What you will be doing:

  • Translate website contents, product descriptions and marketing and digital contents
  • Understand and learn Wiggle products
  • Make sure the Translation Memory (TM) is organised and up-to-date
  • Make sure the glossary/termbase is organised and up-to-date
  • Assist the customer service team with incoming email and phone queries from customers
  • Any translation and communication in any other foreign language as required by Wiggle

Knowledge, Skills and Experience:

  • Native standard of Swedish as well as English
  • Degree in translation or equivalent experience
  • Deep understanding and excellent command of CAT tool
  • Creative writing skill will be an advantage
  • Strong attention to detail with a strive for excellence in delivery
  • Experience of working in a fast-paced environment as part of a professional team
  • Ability to manage and coordinate changing priorities, understand ‘what good looks like’, and capable of multi-tasking
  • Confident decision maker with the ability to nail actions and get stuff done
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business, and able to attend other sites for which travel may be required

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: Dutch Translator

Translator & Proofreader (Dutch)

We have an exciting opportunity for an experienced Dutch translator to join our  team!  As a Wiggle Translator & Proofreader, you will be assisting the Translation, Marketing and Customer Service teams with all related translation and communication matters.

You will be responsible for translating everything for your local TLD: website interface, marketing and digital content, technical products, help pages.

What you will be doing:

  • Translate website contents, product descriptions and marketing and digital contents
  • Understand and learn Wiggle products
  • Make sure the Translation Memory (TM) is organised and up-to-date
  • Make sure the glossary/termbase is organised and up-to-date
  • Assist the customer service team with incoming email and phone queries from customers
  • Any translation and communication in any other foreign language as required by Wiggle

Knowledge, Skills and Experience:

  • Native standard of Dutch as well as English
  • Degree in translation or equivalent experience
  • Deep understanding and excellent command of CAT tool
  • Creative writing skill will be an advantage
  • Strong attention to detail with a strive for excellence in delivery
  • Experience of working in a fast-paced environment as part of a professional team
  • Ability to manage and coordinate changing priorities, understand ‘what good looks like’, and capable of multi-tasking
  • Confident decision maker with the ability to nail actions and get stuff done
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business, and able to attend other sites for which travel may be required

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Belfast: Category Marketing Manager (Hard Goods)

Category Marketing Manager (Hard Goods)

We are hiring a commercially driven Category Marketing Manager to join us during a very exciting period of growth!  You'll join our Commercial Marketing team where we make sure all of our marketing activity and decision-making is rooted in customer insight to position us ahead of the competition!

In this exciting role, you will focus on Hard Goods and will be responsible for driving the best bike and components trading activity through our Wiggle and Chain Reaction Cycles retail brands. You will be working closely with our WiggleCRC teams to ensure that we have the best range, using insights to understand the customer and working with key stakeholders to ensure we drive both the best customer experience and category sales and profitability at all times.

What you will be doing:

  • Be the key marketing stakeholder in Buying & Merchandising seasonal range reviews by category, by ensuring that we have the right products to meet the customers needs, identifying opportunities and driving marketing plans, and working closely with team member to drive this
  • Be responsible for the Hard Goods contribution to the overall Integrated Marketing Plans
  • Work closely with Campaign Managers, key brands and other key stakeholders to ensure all trading opportunities are maximised
  • Build an understanding of the customer, and work with stakeholders to develop and activate opportunities as a result
  • Work with the User Experience (UX) team to optimise the customer journeys for Hard Goods

Knowledge, Skills and Experience:

  • Degree in Marketing or equivalent
  • Established experience of working in a marketing role
  • Experience of planning and executing marketing campaigns
  • Strong presentation skills
  • Strong influencing skills with evidence of managing key stakeholders effectively
  • Experience of working within the sports industry would be an advantage
  • Very commercially driven with revenue focus, budget and cost awareness
  • A highly analytical approach and the ability to propose and deliver effective campaigns based on evidence and insight
  • A creative eye and the ability to deliver innovative concepts
  • Capability to think and act globally
  • Ability to engage stakeholders at the highest level
  • Pro-active self starter and confident decision maker
  • Ability to re-prioritise to get the job done
  • Highly organised with the ability to manage constantly changing priorities
  • An enthusiastic and driven team player
  • A passion for cycling is an advantage!

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: IT Database Administrator

IT Database Adminstrator

We are hiring a Database Administrator to join us in our IT Production Services Team!  

Our Production Services Team, ensures that IT can meet all SLAs for incidents, requests and up time for any services that are time dependant.  In this diverse role, you will be responsible for the day to day management of all database service across WiggleCRC. 

What you will be doing:

  • Day to day management of operational database environments.
  • Mentor and Share technical expertise with junior members of the team.
  • Manage and Liaise with developers and third party to ensure standards and architectural principles are applied as appropriate.
  • Work with the business to capture and analyse requirements, providing technical input in a clear well-communicated manner. Create suitable design documentation and / or data models for others (including 3rd party offshore suppliers) to work from.
  • Develop an excellent understanding of one or more systems, how these systems support the business, how these systems interact with other corporate (and 3rd party) applications, and their place in the overall IT architecture.
  • Analyse systems proactively to identify problems and trends and propose technical solutions and recommend changes to optimise system performance and usability.
  • Create documentation to support future maintenance of system and to support operational requirements.
  • Ensure agreed OLA’s are adhered to.
  • Manage incidents, service requests and minor change within Production Services Team.
  • Manage, track and trouble-shoot issues, change controls, bespoke project roll-outs and live fault escalations.
  • Maintain a high level of availability of services and minimising the risk of exposure to system downtime through continual monitoring of key systems.
  • Provision of out of hours support.
  • Improve system & automating repetitive jobs.

Knowledge, Skills and Experience:

  • Significant experience in database development and support in Microsoft SQL Server (MSSQL) environments.
  • Experience and knowledge of supporting and maintaining an enterprise Database platform with a main focus on SQL Server 2005/2008/2012.
  • Experience and knowledge of supporting Wintel and Linux Operating systems required for database operations.
  • Experience and knowledge of database Integration Services
  • Experience and knowledge of using and configuring enterprise database monitoring solutions
  • Experience in troubleshooting and resolving MSSQL integrity issues, performance issues, blocking and deadlocking issues, replication issues, log shipping issues, connectivity issues, security issues etc.
  • Experience in Performance Tuning, Query Optimization, using Performance Monitor, SQL Profiler and other related monitoring and troubleshooting tools.
  • Ability to detect and troubleshoot database related CPU, memory, I/O, disk space and other resource contention.
  • Knowledge of database backups, restores, recovery models, database shrink operations, DBCC commands, Clustering, Database mirroring, Replication.
  • Experience in implementing MSSQL operational automation.
  • Knowledge of how MSSQL indexes, index management, integrity checks, configuration, patching. How statistics work, how indexes are stored, how they can be created and managed effectively.
  • Knowledge of MSSQL management tools (Profiler, DTA, SSMS, SAC, SSCM, PerfMon, DMVs, system sprocs)
  • SSRS – Backup Failures/Job Failures/ Instance Status/Service Status and Mirroring Synchronisation using remote T-SQL Queries via MS-DTC/RPC.
  • A passion for IT and how it can drive and facilitate business
  • Active with technology and the web outside work Initiative and ability to work in high change environments
  • Ability to work to tight deadlines
  • Excellent written and verbal communication (to technical and business)
  • Strong team and collaboration skills
  • Good planning and estimating
  • Able to work autonomously and learn quickly
  • Good problem solving skills
  • Experience working closely with teams of developers to design systems and resolve issues.

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

 

Portsmouth: Customer Services Team Leader (Nights)

Customer Services Team Leader (Nights)

We are hiring a Customer Services Team Leader to join us on our night shift!

In this exciting role, you will use your passion for the customer experience to lead and develop our team of Customer Service Advisors at our Head Office in Portsmouth.  You will support your team to ensure our customers receive a first class service through pre-sale, during-sale, and after-sale queries relating to all products, brands and services across Wiggle.

You will lead a multi-disciplinary and multi-lingual team, and you will drive a high-performance culture and manage personal development objectives to make sure everybody achieves their full potential.

Night shift pattern will be either Tuesday to Saturday 10pm-6pm OR Sunday to Thursday 10pm-6pm.

What you will be doing:

  • Lead and develop your team to ensure the delivery of world first class customer service through a trained and engaged workforce.
  • Ensure that ongoing quality checks are carried out and that everyone is given necessary training to do their job and progress within the organisation.
  • Take responsibility for customer service communication of your team by overseeing the quality of all standard letters and emails, ad hoc service communications, Live Chat, Reviews, Q & A, and the content of online customer help pages.
  • Review performance of all staff members and complete remuneration reviews.
  • Ensure own development is structured and managed accordingly with regular 121 meetings with line manager to review both individual performance and training needs.
  • Analyse daily, weekly and monthly performance statistics of all customer contact-driven workload to ensure excellent service is delivered across all contact channels for your team.
  • Ensure customer queries are answered promptly and completely via email or via the preferred communication channel requested by the customer, aiming for a “Fix First Time” result.
  • Ensure that all communications with customers are conducted in a professional and courteous manner.
  • Offer alternative solutions where appropriate with the objective of ensuring customer satisfaction. 
  • Ensure the economic and efficient use of staff under your control, through organisation and effective staff management.

Knowledge, Skills and Experience:

  • Previous experience of working in a Customer Service environment
  • Experience of managing a team in a busy and challenging environment
  • Strong written and verbal communication skills
  • A professional approach to staff at all levels
  • Highly organised and personally productive
  • A positive attitude
  • Approachable
  • Computer literate
  • Excellent problem solver
  • Self-motivated

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: Merchandiser

Merchandiser

We are hiring an experienced Merchandiser to join our Buying & Merchandising team!  This is a key role during an exciting period of growth, and you will ensure that our products appear in the right place at the right time through analysis of the market and sales.  You will work closely with our Buyer’s to forecast trends to enable us to deliver the best products for our customers.  You will also own the overall Department P&L, and will be responsible for modelling price promotions and clearance activities, and keeping the range performing within the agreed parameters.

What you will be doing:

  • Develop and sign off the pre-season Department Budget
  • Design and sign off the Department Assortment Plan
  • Use historical analysis and market trends effectively to justify forward plans
  • Identify the required sourcing strategy for the Department
  • Manage the in-season reforecasting process
  • Manage the range within the agreed parameters (width of range, clearance at end of lifecycle etc)
  • Sign off Supplier Deals and Terms
  • Communicate key information to the wider business

Knowledge, Skills & Experience:

  • Experience in a Mechanising role
  • Experience of operating within a budgeted framework
  • Experience of creating a buying framework and operating within this
  • Excellent numerical skills
  • Ability to analyse and propose solutions
  • Sound IT skills, including MS Excel and Powerpoint.  Experience of Oracle Retail is an advantage
  • Ability to work to tight deadlines
  • Excellent organisation skills
  • Excellent negotiation skills

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Belfast or Portsmouth: CRM Manager

CRM Manager

We are looking for a passionate and experienced CRM Manager to join our growing marketing team.You will work closely with our data and insights teams to bring to life a range of opportunities that exist within our database. Such opportunities include developing a range customer life cycle campaigns based on statistical modelling that aims to influence customer behaviour toward specific outcomes desired by the business. You will also work hand-in-hand with different channel owners to oversee the delivery and ongoing optimization of CRM campaigns.

Key responsibilities: (Please refer to the job description and personnel specification for full details)

  • Work closely with Insights, Technical Analytics, and Digital Analytics teams to understand customer behavior and subsequently use this knowledge to inform the group CRM strategy

  • Create and own the individual brand CRM roadmaps

  • Being obsessed with detail when using data to develop customer journeys to ensure opportunities are realised to their full potential and ROI projections are accurate

  • Own the ongoing review and optimisation of all automated email campaigns

  • Act as the key point of contact for CRM across departments ensuring stakeholders have a clear understanding of current / upcoming activity in the roadmaps along with performance of launched campaigns

  • Work with Business Analysts from IT when requiring significant development projects delivered

  • Some travel will be required between offices. Note our current offices are in Portsmouth, Mallusk and Belfast

The ideal person: To be considered for this position some of the key requirements include having a degree in marketing, communication, business or other related fields. You must have relevant CRM experience within the retail sector, working with large volumes of customer numbers, be experienced in using RFM models and customer segmentation to deliver successful marketing campaigns. We require someone with strong analytical skills with the ability to prioritise and meet deadlines in a fast paced environment. If you believe you meet these requirements please apply via the below.

Closing date for applications is Wednesday 31st May at 12 noon

Interested candidates should visit the dedicated careers section of the CRC website http://www.chainreactioncycles.com/customer-service/careers-with-crc to apply

or email jobs@chainreactioncycles.com with any queries.

Chain Reaction Cycles in an Equal Opportunities Employer

 

Portsmouth: Environments Manager

Environments Manager

We have an exciting opportunity for an IT ‘cloud’ expert to join us as an Environments Manager.  This is a brand new role, reporting in to the Head of IT Solutions, and you will be responsible the provision and support of non production WiggleCRC Azure based environments (Route-to-Live, Dev, QA & PIE).  You will also be responsible for a team of DevOps who control our application cloud environments, remaining the technical expert in this area.

What you will be doing:

  • Liaising with Release Manager to schedule change/releases across available environments
  • Accountability for the creation or provision of environments as requested by project management
  • Responsible for constant improvements of systems provision and allocation
  • Provides and reports on the cost of non production systems passing  required information to budget owners
  • Accountable for system data refreshes and dependencies based on requirements
  • Escalation point for system or integration issues
  • Publishes systems availability schedule
  • Define and maintain environment build process 

Knowledge, Skills and Experience:

  • Hands-on technical experience of cloud hosting environments, specifically Microsoft Azure
  • Proven experience of working within a similar Environment Analyst / Environment Lead position
  • Experience of interfacing with client hosted legacy environments
  • Experience with both hosted and on premise deployments - SaaS and Standalone
  • Strong stakeholder management skills
  • Strong communication skills
  • Excellent reporting skills
  • Excellent team working skills across multi-disciplined teams
  • Knowledge of code build and deployment platforms, ideally Teamcity & Octopus Deploy (desirable)
  • Knowledge of Oracle Retail suite and or Oracle Fusion (desirable but not essential)
  • Practitioner of best practice of Cloud (Azure) based platforms
  • A keen interest in the latest trends in Cloud PaaS technologies

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Good Stuff!

Portsmouth: Ecommerce Executive

Ecommerce Executive

We are looking for a commercially focused Ecommerce Executive to join our Marketing team!  Reporting in to our Ecommerce Manager, you will manage our customer-facing ecommerce platform to drive change.  As a strong analytical thinker, you will use optimisation tools such as Analytics, MVT and Customer feedback to ensure changes are aligned with site behaviour and improve the customer journey.

What you will be doing:

  • Use Google Analytics and other research tools, regularly analyse the performance of the on-site search tool across channels to identify popular keywords which require tuning to ensure that customers can find the products they are looking for. 
  • Manage an A/B test schedule to ensure that Wiggles Site Score algorithm for product placement on listing pages is running at its best possible performance. Analysing results through significance testing, concluding and presenting findings. Working closely with International Marketing managers to deliver merchandising best practice and generate revenue gains.
  • Use mobile App CMS systems to ensure the wider marketing function is able to peruse every opportunity. Work with the 3rd party agency to action any requests for system updates or UAT.
  • Work across the business to create a view of the customer experience on the web site to ensure that Ecommerce and UX are able to use this insight to ensure the wiggle offer is relevant to our core international audiences.
  • Manage and prioritise marketing IT small tickets using an Agile Kanban process. You will rate how these requests impact the business and mediate between the IT team and the business stakeholders.
  • Monitor and adjust Sales-Force recommendations to ensure product recommendations are directing customers to the most relevant product for them. Report back to the business on results and decisions made.

Knowledge, Skills and Experience:

  • Experience managing a commercial, customer-facing online environment
  • Experience with Google Analytics or similar tools
  • Experience in any aspects of user research
  • Working knowledge of Microsoft Office Suite
  • Experience working as part of an Agile development methodology
  • Strong analytical skills to analyse data, optimise performance and understand results
  • Excellent communication skills, and ability to liaise with all members of the business including Senior Managers and Directors
  • Demonstrate experience of working in a fast past office environment as part of a professional team

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: Chinese Translator (Maternity Cover)

Translator & Proofreader (Chinese)

We have a vacancy within our International team for a Chinese Translator to cover a period of maternity leave, until January 2018.  As a Wiggle Translator & Proofreader, you will be assisting the Translation, Marketing and Customer Service teams with all related translation and communication matters.

You will be responsible for translating everything for your local TLD: website interface, marketing and digital content, technical products, help pages.

What you will be doing:

  • Translate website contents, product descriptions and marketing and digital contents
  • Understand and learn Wiggle products
  • Make sure the Translation Memory (TM) is organised and up-to-date
  • Make sure the glossary/termbase is organised and up-to-date
  • Assist the customer service team with incoming email and phone queries from customers
  • Any translation and communication in any other foreign language as required by Wiggle

Knowledge, Skills and Experience:

  • Native standard of Chinese as well as English
  • Degree in translation or equivalent experience
  • Deep understanding and excellent command of CAT tool
  • Creative writing skill will be an advantage
  • Strong attention to detail with a strive for excellence in delivery
  • Experience of working in a fast-paced environment as part of a professional team
  • Ability to manage and coordinate changing priorities, understand ‘what good looks like’, and capable of multi-tasking
  • Confident decision maker with the ability to nail actions and get stuff done
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business, and able to attend other sites for which travel may be required

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: Italian Translator

Translator & Proofreader (Italian)

We have an exciting opportunity for an experienced Italian translator to join our team!  As a Wiggle Translator & Proofreader, you will be assisting the Translation, Marketing and Customer Service teams with all related translation and communication matters.

You will be responsible for translating everything for your local TLD: website interface, marketing and digital content, technical products, help pages.

What you will be doing:

  • Translate website contents, product descriptions and marketing and digital contents
  • Understand and learn Wiggle products
  • Make sure the Translation Memory (TM) is organised and up-to-date
  • Make sure the glossary/termbase is organised and up-to-date
  • Assist the customer service team with incoming email and phone queries from customers
  • Any translation and communication in any other foreign language as required by Wiggle

Knowledge, Skills and Experience:

  • Native standard of Italian as well as English
  • Degree in translation or equivalent experience
  • Deep understanding and excellent command of CAT tool
  • Creative writing skill will be an advantage
  • Strong attention to detail with a strive for excellence in delivery
  • Experience of working in a fast-paced environment as part of a professional team
  • Ability to manage and coordinate changing priorities, understand ‘what good looks like’, and capable of multi-tasking
  • Confident decision maker with the ability to nail actions and get stuff done
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business, and able to attend other sites for which travel may be required

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: Swedish Customer Service Advisor

Swedish Customer Service Advisor

Are you a pro-active individual with a drive for customer services? Are you passionate about sports and want to help other enthusiasts to get the most out of it? Are you fluent in Swedish and English? Then we have a great opportunity for you!

In this exciting role, you will be the first point of contact for our customers, ensuring their queries are answered promptly and completely. Your responsibilities will include answering questions from customers, assisting and advising our Swedish and English customers via Live Chat, Email and Phone with the highest degree of courtesy and professionalism.

What you will be doing:

  • Ensure customer queries are answered promptly and completely via both Chat and Email
  • Monitor, respond to and resolve customer queries on Social media
  • Monitor and respond to customer reviews across various platforms
  • Call customers when they request a call back service to answer their queries / resolve any issues
  • Ensure that all communications with customers are conducted in a professional and courteous manner
  • Offer alternative solutions where appropriate with the objective of ensuring customer satisfaction.
  • Any other Customer service related task

 Knowledge, Skills and Experience:

  • Strong communication skills both written and verbal in Swedish and English
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a fast paced office environment as part of a professional team
  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
  • Self-motivated and confident decision maker with the ability to nail actions and a positive “can do” attitude
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business
  • Ability to attend other sites for which travel may be required

 Key Competencies:

  • Communication
  • Listening
  • Problem solving
  • Flexibility
  • Initiative
  • Proactiveness
  • Professionalism
  • Task Orientation

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: Chinese Customer Service Advisor (Nights)

Chinese Customer Service Advisor (Nights)

Are you a pro-active individual with a drive for customer services? Are you passionate about sports and want to help other enthusiasts to get the most out of it? Are you fluent in Chinese with an excellent standard of English? Then we have a great opportunity for you!

In this exciting role, you will be the first point of contact for our customers, ensuring their queries are answered promptly and completely. Your responsibilities will include answering questions from customers, assisting and advising our Chinese customers via Live Chat, Email and Phone with the highest degree of courtesy and professionalism.

Night shift pattern will be either Tuesday to Saturday 10pm-6pm OR Sunday to Thursday 10pm-6pm.

What you will be doing:

  • Ensure customer queries are answered promptly and completely via both Chat and Email
  • Monitor, respond to and resolve customer queries on Social media
  • Monitor and respond to customer reviews across various platforms
  • Call customers when they request a call back service to answer their queries / resolve any issues
  • Ensure that all communications with customers are conducted in a professional and courteous manner
  • Offer alternative solutions where appropriate with the objective of ensuring customer satisfaction.
  • Any other Customer service related task

 Knowledge, Skills and Experience:

  • Strong communication skills both written and verbal in Chinese and English
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a fast paced office environment as part of a professional team
  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
  • Self-motivated and confident decision maker with the ability to nail actions and a positive “can do” attitude
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business
  • Ability to attend other sites for which travel may be required

 Key Competencies:

  • Communication
  • Listening
  • Problem solving
  • Flexibility
  • Initiative
  • Proactiveness
  • Professionalism
  • Task Orientation

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: Japanese Customer Service Advisor (Nights)

 

Japanese Customer Service Advisor (Nights)

Are you a pro-active individual with a drive for customer services? Are you passionate about sports and want to help other enthusiasts to get the most out of it? Are you fluent in Japanese with an excellent standard of English? Then we have a great opportunity for you!

In this exciting role, you will be the first point of contact for our customers, ensuring their queries are answered promptly and completely. Your responsibilities will include answering questions from customers, assisting and advising our Japanese customers via Live Chat, Email and Phone with the highest degree of courtesy and professionalism.

Night shift pattern will be either Tuesday to Saturday 10pm-6pm OR Sunday to Thursday 10pm-6pm.

What you will be doing:

  • Ensure customer queries are answered promptly and completely via both Chat and Email
  • Monitor, respond to and resolve customer queries on Social media
  • Monitor and respond to customer reviews across various platforms
  • Call customers when they request a call back service to answer their queries / resolve any issues
  • Ensure that all communications with customers are conducted in a professional and courteous manner
  • Offer alternative solutions where appropriate with the objective of ensuring customer satisfaction.
  • Any other Customer service related task

 Knowledge, Skills and Experience:

  • Strong communication skills both written and verbal in Japanese and English
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a fast paced office environment as part of a professional team
  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
  • Self-motivated and confident decision maker with the ability to nail actions and a positive “can do” attitude
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business
  • Ability to attend other sites for which travel may be required

 Key Competencies:

  • Communication
  • Listening
  • Problem solving
  • Flexibility
  • Initiative
  • Proactiveness
  • Professionalism
  • Task Orientation

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: IT Junior System Administrator

Junior System Administrator

We have an exciting opportunity for a Junior System Administrator to join our IT team! As a member of the Product Services Team,  you will be  will be responsible for the technical support of Windows & Linux systems, virtualisation technology, shared storage, email and unified communications, security access controls, data networking and backup/DR. You will also be accountable for the delivery of services that meet all technical requirements for clients in a timely fashion. 

What you will be doing:

  • Providing technical support for server-based systems and environment as a whole
  • Provide technical supoprt for collaborative technology, including email and unified communication systems
  • Provide technical support for virtualisation and shared storage enviornments
  • Technical support for the data network, including configuration, performance and security
  • Ensuring change controls and other processes and proceedures are followed and that configuration documentation is completed when systems are deployed or modified
  • Responsible for engaging and managing vendor esculationsas required
  • Providing timely and clear communication to the client and the Production Services Manager
  • Be a member of the on-call rota for one week in six

Knowledge, Skills and Exerience:

  • Good knowledge of operating systems such as Microsoft Windows and Active Directory
  • Good knowledge of authentification and directory services (Active Directory)
  • Windows system management toools, philosophies and methods
  • Exposure to and understanding of Windows automation (scripting,imaging, installation and management)
  • Excellent knowledge of antivirus and malware patch management technologies
  • Good understanding of TCP/IP networking such as DNS, DHCP, RAS , VPN
  • Knowledge of collaborative technologies such as Microsoft Exchange
  • Understanding of virtualisation concepts and functional machines, creating storage groups, snapshots, clone/export etc
  • Knowledge of shared storage concepts and functional working skills with various shared storage technologies
  • Exposure to Monitoring SNMPv3 / SNMPv2 / WMI
  • Strong understanding of Windows/ Linux and netowrk security best practices and strategies
  • Knowledge of toolsets such as Solarwinds, WSUS, SCCM, Commvault, VMWare, Kaspersky
  • Strong attention to detail with a strive for excellent in delivery
  • Experience of working in a fast paced office enviornment as part of a professional team
  • Ability to manage and cooridinate changing priorities, understanding "what good looks like" and capable of mulit-tasking
  • Strong communication skills
  • A flexible approach to work duties and hours with the ability to attend other sites when necessary

Sounds like a perfect role for you? Fantastic! Send your C.V to jobs@wiggle.co.uk

We are for the #Goodstuff!

Wolverhampton, Bilston - Warehouse Operatives

Are you a passionate, pro-active and hardworking individual who is flexible to work shift patterns and keen to build an exciting career? Wiggle are a dynamic, fast paced company who, following an exciting period of growth, are expanding our warehousing operation in Bilston.

Hours

There are 2 shift patterns available :

- 40 hours per week, working 4 x 10 hour shifts over a 7 day period

- 36 hours per week, working 3 x 12 hour shifts - Thursday, Friday and Saturday

Job Purpose

Reporting to your line manager, you will be responsible for taking part in all warehouse activities and functions. These area's include processing, goods in, returns and stock control.

Dimensions

- Receiving of supplier deliveries in a high volume warehouse environment

- Fllow company procedure on the correct way to receipt stock into the warehouse locations

- Work to standard operating procedures in line with company policy

- Ensure stock received is checked for quality and quantity

- Ensure stock received is booked in promptly and correctly

- The ability to pick and pack customer orders to customers around the world

- Aim to hit pre agreed targets set daily by your Team Leader or Line Manager

- Put improvement suggestions forward where appropriate

- To action any other elements to fulfill the operational needs of the business, along with any other reasonable duties allocated by your Team Leader/Line Manager

- To take part in any training which will gain valuable experience of the operation

- Always abide to the company rules within the Health & Safety policy

- Ensure the economic and efficient use of Red Prairie RDT

- Ensure all stock is handled correctly and that procedures are being adhered to

- Assist with and understanding the part you play in highlighting any Health & Safety concerns & report to your Team Leader/Line Manager for resolution

- Understand & demonstrate that you can perform realistically to achieve Budget Company set targets

- Being able to perform in a performance monitored environment where constructive feedback is given from your line manager.

- Be expected to receive performance reviews whilst on probationary period and Bi annually.

Ensure the 'Clean as you go' policy is adhered to at all times

Context

The Warehouse Operative has the responsibility of ensuring activities/functions where they work are maintained to an acceptable standard & quality of output on a daily basis whilst operating in a performance monitored environment.

Accountabilities

- Performing to an agreed standard set by the company, this involves effective use of budgeted Units per hour and cost per unit parameters being used

- Identify any further training needs being required to achieve the required output standard

- Being prepared for a bi annual performance and new starter probationary review on a 1-1 level with your Line Manager

- Working with management to implement and support the company's policies and goals

- Maintaining H&S standards within department and warehouse

KPI's

- Daily performance targets set which include UPH

- Attendance levels

- Performance & Accuracy

- Stock control & quality standards maintained

- Full health & safety compliance

- Red Prairie RDT user

Knowledge, skills & experience

- Warehous experience advantageous

- Being receptive to managerial feedback

- Learn to have good communication skills

- Good level of numeracy

- Attention to detail

- Ability to remain calm under pressure

- Basic IT skills to be used in the warehouse environment

Competencies

- Have suitable levels of numeracy & literacy

- Have a desire for continuous improvement taking Wiggle to the next level

- A competent level of English language spoken

- A willingness and passion to join a fast paced growing organisation & ideally some engagement with the Wiggle brand

- Enthusiasm & drive to commit to a task within a performance managed environment

Does this sound like the perfect role ? Fantastic! Please send your CV and a covering letter stating why you are interested in the role and the shift pattern you would like to work and we will be in touch for an inital chat. Send your CV to citadeljobs@wiggle.com