Wiggle での仕事

Wiggle チームに加わりませんか?

Wiggle チームに加わりませんか?

Wiggle は、情熱的で優秀な人材を常に募集しています。スポーツ用品販売や eコマース、IT 開発などの部門で、やりがいのある仕事に就いてみませんか。当社の社員は和やかな雰囲気の職場で充実した日々を送り、技術革新や自己啓発に努めています。

当社の社員の多くはスポーツ愛好者です。当社の業務は世界に焦点を当てて急成長を遂げており、世界一のスポーツリテーラーになることを目指しています。興味がお有りでしたら、現在の採用情報をご覧ください。

Wiggle の歴史

Wiggle の歴史

Wiggleの原点は、英国ポーツマスに 1920年に創立されたButler Cyclesという小さなバイクショップにさかのぼります。1999年、Butler Cycles はオンライン取引を開始し、wiggle.co.uk を立ち上げました。

他に例を見ない品揃えや価格ときめ細かいカスタマーサービスを提供することに重点的に取り組み、Wiggle は世界規模まで飛躍的に業務を拡大しました。現在はサイクリングやランニング、スイミング用品のオンラインリテーラーの世界的なリーダーに成長を遂げ、10 の言語と 14種類の通貨に対応し、70か国に商品を販売しています。

Wiggle の倉庫の面積は 85,000平方フィート (約 7896.8㎡) で、在庫品は 200万点以上です。

Wiggle でのライフスタイル

Wiggle でのライフスタイル

Wiggle は、仕事とプライベートをバランス良く保つことの大切さを理解しています。社員は皆仕事熱心ですが、職場は和やかな雰囲気でスポーツに参加する機会もあります。

Wiggle では、昼休憩や終業後にランニング・サイクリングクラブを開催するなど、社員が集まって頻繁にトレーニングをしています。また、サイクルマラソンライドやランニングレースなどのイベントにも一緒に参加しています。

仕事を熱心にこなしながら健康的な生活を送りたい方には、Wiggle はぴったりの職場でしょう。

応募について

応募について

Wiggle では優秀な人材を広く募集しています。当社で働きたいと思われた理由などをぜひお聞かせください。

頂いたすべての Eメールに個別に回答するのが理想ではありますが、応募件数があまりに多いため、不本意ながら実現できていません。履歴書を送信後 14日以内に当社から連絡がない場合は、今回は不首尾に終わったとお考えください。

当社に関心をお持ちいただき、ありがとうございました。

Portsmouth: Marketing Analyst (Maternity cover)

Marketing Analyst (Maternity cover)

Location: Portsmouth

Role: 40 hours pw / 6 month contract

An opportunity has arisen for an individual with a passion for digital marketing, sport and fitness to join a world-class ecommerce marketing team at Wiggle. The Marketing Analyst delivers proactive customer insight to stakeholders across the business using customer and analytics data across a number of systems.

The company continues to grow rapidly and is currently in the process of developing first-rate customer experience of Wiggle. The ideal candidate will be keen to learn and support the business and thrive during this period of change.

We are looking for a pro-active self-starter, keen to learn and develop. You will be confident presenting to a range of stakeholders, key analysis, plus delivering end-user training.

A confident, practical knowledge of Excel is essential.

Experience of Google Analytics, Tableau, Omniture are desirable.

Please note this is a fixed term role for 6 months.

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the Good Stuff!

Portsmouth: Profit Protection Analyst

Profit Protection Analyst

Are you a confident and proactive individual with a clear understanding of the risks presented to online retailers from internal and external threats? Do you have strong excel skills and rudimentary knowledge of SQL? Can you be flexible with working hours and business requirements and happy to work some evenings and weekends? Then we have a great job opportunity for you!

As Profit Protection Analyst you will be supporting the business in identifying and managing areas of risk and shrinkage. You will be responsible for reviewing internal processes to identify areas of risk, managing customer compensation and courier management, screening inbound customer orders for fraud, and many more! The role also involves providing the business with analysis of finding and recommendations, working with the Buying team to support the process of warranty supplier returns, and working with Operations team and external couriers to ensure an efficient service is in place.

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk.

We are for the Good Stuff!

Portsmouth: Junior Software Engineer

 

Junior Software Engineer

An opportunity has arisen for a Junior Software Engineer to be involved in the creation and development of features to help us continue our growth. We are always improving our customer facing website, releasing every fortnight and prioritizing features directly with the business with a value/effort focus. Using a number of javascript frameworks, a variety of UIs, internal and external exist on JQuery, The Junior Software Engineer will be supporting SPs, nHibernate stacks and writing green field code using Dapper or another lightweight ORM. Injection is covered by Spring.net, being refactored to Autofac.

The ideal candidate will be keen to learn and support the business and thrive during this period of change. A confident, practical knowledge of C# intimately is highly desirable for this role.

Sounds like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.com

We are for the Good Stuff!

 

Portsmouth: Replenisher

Replenisher

 Are you an analytical problem solver with an excellent attention to detail? Do you have the ability to manage and co-ordinate and confidently make decisions? Then this is a fantastic opportunity for you!

The role of Replenisher involves working closely with Buying & Merchandising team in order to deliver department sales and stock targets by optimising inventory and service levels. The Replenisher will also support Head of Stock Optimisation in achieving team and company’s objectives.

A successful candidate will work well under pressure, have the ability to manage and co-ordinate changing priorities, be flexible and able to multi-task.

Sounds like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.com we are for the #goodstuff

Roles and Responsibilities:

  • Ensure cleanliness of SO99+ Supplier and SKU data
  • Maintain replenishment parameters in SO99+
  • Review & Approve SO99+ order proposals
  • Create POs (both SO99+ and any manual POs) with accurate PO Line Costs
  • Schedule new Range/Season deliveries in line with Critical Path
  • PO Management
  • Work closely with B&M and EU sourcing team to ensure that stock & availability is optimised
  • Extract proposals from SO99+ to use in calculation of Supplier Forward orders / EU Planning orders
  • Review & action Business reports
  • Monitor & manage Supplier Performance
    • Resolve all Supplier delivery issues (overages, shortages, missing items, extra items)
    • Regular meetings to share forecasts, identify opportunities to improve ways of working and to optimise the Supply Chain
    • Monitor Supplier OTIF rates, and manage with Buyer/Merch
    • Manage Supplier compliance (delivery presentation, use of Supplier Portal, SKU tolerance etc)
  • Input into weekly Trade reports (Stock, Availability, Intake, OTIF)

Personal Specification:

  • Attention to detail
  • Analytical
  • Good problem solving skills
  • Ability to demonstrate strong communication skills and liaise with & engage all levels of seniority.
  • Ability to manage and coordinate changing priorities, understand ‘what good looks like’, and capable of multi tasking
  • Confident decision maker with the ability to nail actions and get stuff done

Portsmouth: Brand Content Executive

Brand Content Executive

Location: Portsmouth

Role: 40 hours pw / Permanent

Are you a pro-active individual with an in-depth understanding of social media and its marketing? Do you have a strong interest and understanding of the tri-sports calendar, superb attention to details, organizational and deadline management skills? Then we have a great job opportunity for you!

As Brand Content Executive you will be assisting in the implementation of Wiggle social media and editorial content strategy across multiple markets, helping to raise the level of social media and editorial engagement, looking after day-to-day delivery of scheduled contect on our Facebook and Twitter channels, and many more! The role will also be looking after developing and optimizing the media content available for social media sites (including photo and video editing), assisting in the optimization of current content on the Wiggle Guides site, uploading first-draft content to the Wiggle Blog and Guides site, and other exciting activities!

We are for the Good Stuff!

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

Portsmouth: Customer Service Advisor - Maternity Cover

Customer Service Advisor - Maternity Cover

Are you a pro-active individual with a drive for customer services? Are you passionate about sports and want to help other enthusiasts to get the most out of it? Then we have a great job opportunity for you!

The purpose of this role is to ensure that customer queries are answered promptly and completely. Responsibilities will include answering ad hoc questions from customers, assisting and advising customers via Live Chat and emails with the highest degree of courtesy and professionalism, offer alternative solutions, and many more!

A successful candidate will have strong attention to details and aiming for the excellence in delivery, as well as demonstrate experience of working in a fast paced office environment as part of a professional team. Training will be provided to give you the skills, confidence and knowledge to exceed in your job. Please note this is a part-time role comprising of 20 hours per week and may involve working evenings and weekends.

Please note this role is for the 12 month fixed term period.

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk.

We are for the Good Stuff!

Australia: Technical Customer Service Advisor

Technical Customer Service Advisor

Are you a pro-active individual with a drive for customer services? Are you passionate about sports and want to help other enthusiasts to get the most out of it? Then we have a great job opportunity for you!

Based in our Sydney office the purpose of this role is to ensure that customer queries are answered promptly and completely via email or another communication channel requested by the customer, to offer alternative solutions where appropriate in order to achieve customer satisfaction, assist other teams when required by the business, and many more!

A successful candidate will have strong attention to detail and aiming for the excellence in delivery, as well as demonstrate experience of working in a fast paced office environment as part of a professional team. Training will be provided to give you the skills, confidence and knowledge to exceed in your job. The working week will comprise of 40 hours - 5 shifts per week, working every other weekend.

Portsmouth: Forecasting Analyst

Forecasting Analyst

Are you a pro-active analytical individual capable to work independently and balance multiple tasks? Can you support the Demand Forecast Manager in delivering Operation Planning excellence and prioritize competing demands accordingly in a fast-changing environment? Then we have a great job opportunity for you!

As a Forecast Analyst you will be working closely with Merchandising and Replenishment teams and Country Managers to deliver department sales and stock targets, monitoring performance on lines and product areas, and supporting the Demand Forecast Manager by gathering data and generating reports. You will also be responsible for aligning the Trading Plan with the operational forecast by incorporating market intelligence and commercial plans, providing new product forecasts, conducting analyses on new product performance, updating planned promotions, and many more!

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the Good Stuff!

Portsmouth: Pricing Analyst

Pricing Analyst

We are now recruiting for Pricing Analyst at Wiggle!

If you are passionate and highly analytical individual with strong data manipulation skills and advanced Excel knowledge, then this is a perfect role for you!

You will be responsible for ensuring that Wiggle remains competitive on price by working closely with our Marketing and Commercial teams and monitoring competitors, analysing trends and executing our pricing strategy. You will need to fully understand the market place for the business and the position it holds, review, record and update the business on competitor pricing and promotional activity, monitor the impact of commercial tactics employed, recommend adjustments to meet objectives, and many more!

The ideal candidate will have an ability to break down complex issues that involve large amount of data, be commercially aware, have attention to detail and desire to achieve excellence in delivery. A confident decision maker with familiarity and interest in tri-sport clothing and equipment with a minimum 2:1 degree is required for this role.

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the Good Stuff!

portsmouth Part Time Customer Service Advisor

Part Time Customer Service Advisor

Are you a pro-active individual with a drive for customer services? Are you passionate about sports and want to help other enthusiasts to get the most out of it? Then we have a great job opportunity for you!

The purpose of this role is to ensure that customer queries are answered promptly and completely. Responsibilities will include answering ad hoc questions from customers, assisting and advising customers via Live Chat and emails with the highest degree of courtesy and professionalism, offer alternative solutions, and many more!

A successful candidate will have strong attention to details and aiming for the excellence in delivery, as well as demonstrate experience of working in a fast paced office environment as part of a professional team. Training will be provided to give you the skills, confidence and knowledge to exceed in your job. Please note this is a part-time role comprising of 20  or 16 hours per week and may involve working evenings and weekends.

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk.

We are for the Good Stuff!

Portsmouth IT Service Desk Manager

IT Service Desk Manager

We are looking for a passionate Team Leader/Supervisor who is ready to take the next step into management.

The IT Service Desk Manager’s main role is to provide day to day supervision for the Service Desk Team which provides a first point of contact to all our IT users. This is a customer focused culture, with emphasis on ownership of incidents and requests within the Service Desk team.  Acting as the lead ‘Major Incident Manager’ and will also be an escalation point to the primary out of hour’s team for one week in four. This is an opportunity for a current Team Leader or Supervisor to take the step up to run a small team of energetic and dynamic colleagues who are all very passionate about the work they do.

Roles and Responsibilities:

  • To manage the ITIL based processes within the IT environment. This includes:
    • Incident management
    • Major incident management
    • Problem Management
    • Service Request Management
    • IT Procurement
    • Software Asset Management
    • Reporting of KPIS
  • Responsible for dealing with users who have raised particularly complex  issues which cannot be dealt with by the Service Desk Analysts, and to  support the Service Desk team in the escalation of any unresolved queries
  • To manage the workflow and resources of the team to meet Service Desk targets in line with guidance from the Head of IT Operations ensuring that quality and SLA targets are achieved.
  • Responsible for ensuring incidents, problems, requests and changes are resolved within the agreed timescales set out by the service level agreements.
  • To act as the Major Incident Manager co-ordinating activities from a virtual team as necessary.
  • Ensure that all new projects and applications are transitioned successfully in to IT support
  • To ensure the maintenance of processes and documentation to support the Service Desk and Incident Management Process.
  • Responsible for the day to day coaching, supervision, support and mentoring of Service Desk Analysts both individually and as a group including performance management. 

Personal Specification:

  • Management and use of an incident change management system.
  • ITIL qualified
  • Commercially driven with an appetite to drive a business unit
  • Strong attention to detail with a strive for excellence in delivery
  • Ability to lead and line manage to ‘take others with you’.
  • Demonstrate experience of working in a fast past office environment as part of a professional team
  • Ability to manage and coordinate changing priorities, understand ‘what good looks like’, and capable of multi-tasking
  • Confident decision maker with the ability to nail actions and get stuff done
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors

Portsmouth Mid Developer

Mid Developer

 What is the job?

A career in Software Engineering at Wiggle involves much more than just writing code. You’ll be involved in the creation and deployment of features to help us continue our growth. You’ll be working on internal software that keeps the business running. We’re always improving our customer facing website, releasing every fortnight and prioritizing features directly with the business with a value/effort focus. Using a number of javascript frameworks a variety of UIs, internal and external exist on JQuery, Angular and Knockout. Built around a SQL server backend, we use a variety of DB access techniques depending on the requirement. You’ll be supporting SPs, nHibernate stacks and writing green field code using Dapper or another lightweight ORM. Injection is covered by Spring.net, being refactored to Autofac.

 Why do this job?

You’ll be exposed to a range of .NET applications, ranging from long lived internal Webforms to a high traffic always up website serving around 25% of the UK cycling market and presenting millions of page views every day. You’ll be challenged on a daily basis to find answers to problems using initiative and innovation, we have a significant application footprint meaning that tasks are rarely repetitive. E-Commerce is a competitive environment, and you’ll be comfortable in a variety of project situations, from well-defined requirements to nebulous goals with freedom to experiment. Most happy in an agile environment you want to increase the value our ceremonies provide and take opportunities to make suggestions to improve our techniques, processes and tools in and out of regular retrospectives. You’ll be analytical, a good communicator, both technical and non-technical, and happy explaining ideas and architectures on a whiteboard. You’ll be confident in your code going live to millions of people because it was written with SOLID principles in mind, you’ve unit tested it, it’s been reviewed, QA’d and UATed and you know it’s efficient from your profiler run results.

You enjoy the opportunity to improve using online resources including a PluralSight subscription and innovating genuine value in 10% time along with participating in Friday Fun knowledge sessions where engineers showcase new technologies and techniques to their peers in informal presentations.

Am I suitable?

If you’re a programmer for fun outside of your day job, and know C# intimately (and probably another couple of languages, ruby/python/java) then read on.

  • C# .NET 3.5 – 4.5
  • Web tech - MVC 3+, HTML5 and CSS, JavaScript and frameworks
  • Testing frameworks, i.e. NUnit, Moq, MSpec
  • SOLID
  • SQL, NServiceBus, ORMs

 

So, are you made of the #goodstuff? Send us your CV, telling us how passionate you are to jobs@wiggle.co.uk

Portsmouth UX Designer

UX Designer

  

About the Job

As the UX Designer you will be responsible for assisting the Senior UX Designer in developing the user experience of the Wiggle website across all customer contact points. You will take customer journey pain points and propose solutions that always promote user needs but that take into account business goals and technical capabilities. You will liaise with product owners, business stakeholders, and researchers in order to understand business data and needs, all the while being a champion for our users. You will work alongside a front-end design team and IT teams either internal or remotely located to develop new functionality.

 

Accountabilities:

  • Represent the customer-focused UX strategy. Provide support and represent the customer for both large projects and smaller day-to-day work. You will be integrating with an Agile IT workflow and will employ data from a variety of qualitative and quantitative sources
  • Problem-solving. Employ creative, problem-solving skills to translate conceptual ideas (business needs and user goals) into interaction and design solutions
  • UX deliverables. Produce and present a range of deliverables including wireframes, prototypes, user journeys and usability reviews
  • UX Advocate. Work with stakeholders to ensure buy-in and that all business priorities have been considered. Communicate at all levels the scope of changes and ensure there is a forum for feedback
  • Support a testing programme. Working with the Customer Insight and eCommerce teams, support a program of continuous research and improvement
  • Assist front-end design. Work closely with the front end design team to ensure the HTML / CSS assets are in line with the UX wireframes and support modern accessibility standards
  • International focus. Liaise with (internal) international teams to ensure the customer experience is optimised locally

Knowledge, Skills and Experience:

  • Previous UX or User Interface Design experience
  • Proficient in design tools such as Adobe Creative Suite, Balsamiq etc.
  • Experience working in an Agile development environment
  • Device-agnostic approach to design
  • Solid understanding of UX customer-first best practice and web standards

Competencies:

An excellent communicator, strong negotiator and able team leader, comfortable communicating at all levels. Demonstrated ability to work in a fast paced and highly collaborative environment.

We are for the #goodstuff if ou are too send your resume to jobs@wiggle.co.uk

Portsmouth Buyer

Buyer

Job Purpose:

The Buyer role is to be an expert in the category market, with a full detailed understanding of the main Brands and products, and a commercial ability to select the very best customer product offer.  Buyers must be able to understand and operate within the agreed Merchandisers Range Framework, selecting the most appropriate suppliers, products, and negotiate industry leading prices and terms, and work with the Buying Assistant to set up all products with the correct data in a timely manner.

Context:

The Buyer role is the overall owner of the Product Offer, as such must have a deep understanding of the Wiggle customer, and the product category overall market.  Strong negotiation skills are essential to obtain the best possible cost prices, and supplier terms to enable Wiggle to offer the best prices to the customer.  The Buyer must operate within the agreed Merchandisers Range Framework to keep the range width and depth appropriate, with a balanced attribute product listing.  The Buyer is accountable for setting up items with the appropriate level of data, to enable customers to identify the right product, and to allow accurate range analysis.  The Buyer should be looking to on board new Suppliers, Brands and Products, at low risk using strong negotiation skills.

Accountabilities:

  • Cost price negotiations
  • Supplier Terms / Deals negotiations
  • On Boarding new Suppliers, Brands and Products
  • Exiting poor selling / non profitable Suppliers, Brands and Products
  • Managing supplier relationships
  • New product / Brand trialling
  • Communicating relevant details to the wider business (Marketing / International)
  • Accurate product and supplier data
  • Maintaining product ranges within the range plan parameters

Knowledge, Skills and Experience:

Past experience of Buying within a similar retailer, or highly performing individual from within the business looking to progress.  Must have high levels of product knowledge and an expert in the Wiggle customer.  Must demonstrate extremely strong negotiation skills and high level of energy to drive the product ranges, and understand the principles of balanced attribute range building, and able to operate within the budgeted framework.

Competencies:

  • Expert in their business sector
  • Seeks to understand our strategies, markets, customers and suppliers
  • Introduces new Brands or Products that prove successful
  • Extremely strong negotiation skills

Portsmouth Spanish Customer Service Advisor

Spanish  Customer Service Agent Maternity Cover

Location: Portsmouth

Hours: 40 Fixted Term Contract

Are you a native Spanish speaker with a drive for customer service? Are you passionate about sports and want to help other enthusiasts get the most out of it? Then we have a great opportunity for you.

The purpose of the role is to ensure customer queries are answered promptly and completely via email or another communication channel requested by the customer, to offer alternative solutions where appropriate in  order to achieve customer satisfaction and assist the other customer service teams when required.

The successful candidate will have strong written and verbal skills in both English and Spanish, attention to detail and always aiming for excellence in delivery, as well as demonstrating experience of working in a fast paced office environment as part of a professional team. Training will be given to give you the skills confidence and knowledge to exceed in your job.

The working week will consist of 5 shifts per week, working every other weekend.

Sound like the perfect job for you? send your resume to jobs@wiggle.co.uk

We re for the #goodstuff