お客様のご意見・ご感想

カスタマーレビューの集め方

カスタマーレビューの収集

Wiggle では、2009年6月に商品のレビューシステムを導入しました。お客様は、5点満点で商品を評価して、感想を書き込むことができます。以下は実際にお客様からいただいたレビューの一部です。

世界中のカスタマーレビュー

Customer Testimonials

Nickname: GSDog
Location: Kent, UK
Gender: Male

Overall Rating: 10

Excellent customer service. I received a phone call after placing the order to confirm it and was asked to repeat the last few digits of my credit card. It felt very reassuring.

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Nickname: dizzyc
Location: Cheshire, UK
Gender: Female

Overall Rating: 10

The bike was delivered in less than 48 hours after I placed the order online, which is an amazing service other companies can only aspire to. Absolutely first class and will be using again.

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Nickname: pushing40
Location: N.Yorkshire, UK
Gender: Male

Overall Rating:
10

I have bought half a dozen times before and never had a problem. Quick response to email queries (less than 24 hours) and knowledgeable on the phone. Plenty of choice and is usually the best value on-line store. What more do you want?

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Nickname: Skippy2007
Location: Zurich, Switzerland
Gender: Female

Overall Rating: 10

The wiggle service I found to be fantastic. Always stayed in contact when needed. shipping to me was in a reasonable time after ordering. Sometimes aftersales by alot of companies can be lacking, but not with these guys. I thought I had a problem with the wheels on the bike, I sent wiggle a quick male telling them about it and straight away they replied with response to resolve the problem in the country I'm living in!!! In general I was impressed and if I'm looking for something else I will buy from them again!!!

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Nickname: rockster
Location: County Durham
Gender: Male

Overall Rating: 10

I've never had a problem with any order,the attention to detail on getting the sizing right impressed me very much.On the one occasion when i needed to make a warranty return it was carried out swiftly and proffessionally filling me with confidence to continue buying from wiggle.

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Nickname: MMAC
Location: Nottingham, UK
Gender: Male

Overall Rating: 10

Fast efficient service, used site for over 2 yrs after a recommendation from a friend, have tried using local shops, which cannot match the efficientcy or service provided at wiggle. Loyalty discount works well which shows appreciation form wiggle of continued custom. Local bike shops don't seem to have staff that are to keen to help, of course this may be due to their heads being too far up their own sphincter, or being disillusioned by their a**e and elbow.

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