採用情報

Our History

 Our History

Wiggle started out as Butlers Cycles, a small independent bike shop established in Portsmouth, UK in 1920. In 1999, Butlers Cycles went online with the launch of wiggle.co.uk.

By focusing on providing unmatched value and great customer service, Wiggle rapidly took off in the UK and soon began expanding around the globe. We have now grown to become a global leader in the online retail of equipment for cycling, running and swimming, selling to over 70 countries in 10 languages and 14 currencies.

We occupy over 85,000 sq. ft. of warehouse space and stock over 2 million items!

Come Join the Wiggle Team

 Come Join the Wiggle Team

We are always looking for talented individuals who are passionate about what they do. We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture which encourages innovation and personal development.

We would absolutely love to hear from you and learn what makes you want to work for Wiggle! Please send your CV and Cover Letter to Jobs@wiggle.com

We would really like to be able to respond individually to each and every one of your emails, unfortunately due to the volume of applications we receive here at Wiggle, this just isn’t possible. So if you have not heard from us within 30 days of submitting your CV, please consider your application unsuccessful on this occasion.

Thank you for your interest in working for us and please take a look below at our current vacancies…

Wiggle Work and Play – The Benefits

 Wiggle Work and Play – The Benefits 

At Wiggle we understand the importance of maintaining a healthy work/life balance. We work hard, but our working environment is relaxed and we encourage staff to participate in sport. We frequently train together in club activities such as our running and cycling clubs which operate during lunch or after work. We also participate in events together such as sportive rides and running races.

Our benefits include

  • 25 days holiday
  • Pension & Life insurance
  • Healthcare scheme
  • Casual dress in our Google style offices
  • Staff discount
  • Monthly ride outs - At the end of each month to reward your hard work we encourage the business to take 1-2 hours out of their working day to go on a group ride, run, swim, walk or participate on one of our notorious scavenger hunts!

Job Applicant Privacy Policy

Job Applicant Privacy Policy

WiggleCRC is committed to protecting the privacy and security of your personal information when applying to work with us.

The policy makes you aware of how and why your personal data will be used, namely for the purposes of the recruitment exercise, and how long it will usually be retained for. It provides you with certain information that must be provided under the General Data Protection Regulation (GDPR).

Click here to see the full policy.

Senior Developer


Job Title: Senior Developer

Location: Portsmouth

Position type: Permanent

Wiggle CRC are looking for a Senior Developer with strong leadership skills to join the IT team. Fancy taking on the challenge? Please read on….

What will you be doing?

As a Senior Developer you will design, create, test and document new and existing software components from supplied specifications. Project change may require the introduction of new Wiggle systems, enhancements to existing systems and integration with 3rd party systems.  You will lead a small squad of 3-4 developers within the front end development team.

Who are we looking for?

  • Experience of leading development teams to deliver software change and being responsible for delivery of collaborative package of work
  • Development frameworks: Microsoft .Net 4.x with C#
  • Web Technologies: Microsoft Asp.Net MVC 5, HTML5 and CSS, JavaScript and frameworks
  • Testing Frameworks: NUnit, Moq or equivalent
  • Data & SOA: Microsoft SQL Server 2012+,
  • Industry experience of using best practices for code design (SOLID, design patterns) 
  • Awareness of API first design on platforms such as Mulesoft
  • Experience of developing on Azure PaaS would be beneficial
  • Competent in working in an agile environment, for example Scrum
  • Previous experience of working in a retail or eCommerce business on customer facing or back office systems would be advantageous  

If this sounds like you, please get in touch and apply now by sending your CV to jobs@wiggle.com - we want to hear from you! 

#ComeJoinTheRide

French Translator

Job Title: French Translator 

Location: Portsmouth

Position type: Permanent 

 

This is a full time permanent position based in our Portsmouth office 

 

What will I be doing?

You will be working as part of the translation team and provide support for the customer service team when/if necessary. As a WiggleCRC translator, you will be responsible for translating everything for your local TLD: website interface, marketing and digital content, technical products, help pages.

 

Duties and responsibilities:

  • Translate website contents, product descriptions and marketing and digital contents
  • Understand and learn WiggleCRC products
  • Make sure the Translation Memory (TM) is organised and up-to-date
  • Make sure the glossary/termbase is organised and up-to-date
  • Assist the customer service team with incoming email and phone queries from customers
  • Any translation and communication in any other foreign language as required by WiggleCRC

 

Knowledge, Skills and Experience:

  • Native standard of French as well as English
  • Degree in translation or equivalent experience
  • Deep understanding and excellent command of CAT tool
  • Post-editing skill will be an advantage
  • Creative writing skill will be an advantage

#ComeJoinTheRide

 

Systems Administrator

Title: Systems Administrator

Location:  Portsmouth

Position: Full time, Permanent

WiggleCRC are looking for a skilled and passionate Systems Administrator to maintain and administer the Wiggle Environment; including WiggleCRC owned eCommerce Websites. #ComeJoinTheRide

About the Job:

As a Systems Administrator at WiggleCRC, you own and support the needs of Wiggle’s and Chain Reaction Cycles server and network infrastructure. You're highly technical and work directly with other system administrators and service owners to ensure reliability and sustainability. Success in the role means you will be able to maintain and support a diverse landscape of systems, with exposure to many new and expanding technologies.

Main Job Responsibilities:

  • To Support, Maintain and Monitor a diverse range of server and Network infrastructure.
  • Work well within a team, with strong customer focus, and sense of ownership.
  • Able to create and collaborate with others.
  • Creation and maintenance of technical documentation.
  • Fulfil a technical role in the Production Services team, providing knowledge-transfer to team-members when experience dictates.
  • Liaising with 3rd party vendors and managed service partners to deliver a highly available always-on service.
  • Managing incidents, service requests and following the change management process for Production Services team.
  • Maintaining a high level of availability of services and minimising the risk of exposure to system downtime through continual monitoring of key systems.
  • Making recommendations for system improvements optimisations and efficacies.

 

Required Qualifications/Experience

  • Bachelor’s Degree in Computer Science or a related field, and/or relevant work experience/Qualifications.
  • 4+ years of server infrastructure administration.
  • 2+ years of experience working with hypervisors and virtualization technologies, preferably VMware.
  • 2+ years of experience working with Cloud providers.

Desired Qualifications/Experience

  • Any experience in supporting and maintaining an e-commerce platform.
  • 2+ years of experience with TCP/IP networking fundamentals and extensive experience in the application of IP protocols such as: DNS, DHCP, NTP, SMTP, and SNMP.
  • 1 year minimum of development of systems management and administration automation in CMD, Bash, VBScript, PowerShell, or .NET
  • 2+ years working with Microsoft SQL Server administration.

Business Analyst

Wiggle CRC are looking for a Business Analyst to analyse, design and document solutions to meet the needs of business objectives. Fancy taking on the challenge? Great! Please read on…

 

What will you be doing?

As a Business Analyst, you will analyze, design and document solutions to meet the business objectives, support the in-house and remote development teams in the delivery of the solution and coordinate UAT and business-readiness tasks.

Although you will be required to work in all aspects of the business, this role should have specific understanding of finance processes and Oracle Financial applications would be a benefit.

Context:

As part of the Delivery team you will engage in delivery of both strategic and small change to the Wiggle systems. The scope of work incorporates all infrastructure, Applications and customer-facing websites.

Accountabilities:

  • Work with business teams to identify, understand, prioritise and document business requirements, systems impacts and acceptance criteria.  Collate and analyse performance data to ensure informed decisions.
  • Assists in the analysis of stakeholder objectives, and the underlying issues arising from investigations into business requirements and problems and identifies options for consideration.
  • Works iteratively with stakeholders, to identify potential benefits and available options for consideration, and in defining acceptance tests.
  • Investigates operational needs and problems, and opportunities, contributing to the recommendation of improvements in automated and non-automated components of new or changed processes and organisation.
  • Support the development team to write scenarios / user stories / acceptance tests, agree work packages / sprints and produce estimates.
  • Identify any business readiness tasks required to support delivery.
  • Verify and accept the delivered work packages ensuring the development fulfils the business requirements.  Provide support to the test team and business teams to complete functional and acceptance testing.
  • Prepare the handover of products to the business and support teams through showcases and by documenting any business processes changes and producing user guides.
  • Track and report on task progress.

 

 

 

Who are we looking for?

Knowledge, Skills and Experience:

  • Demonstrate experience of working in a Business Analyst role, preferably within the retail industry, specifically ecommerce channels.
  • Experience of working within an Agile / Scrum project environment.

 

Finance Knowledge, Skills and Experience

  • You will have a good understanding of ERP systems from a finance perspective
    • Specific knowledge and experience of Oracle Cloud Financial applications will be desirable
  • You will have a good understanding of the underlaying finance business process in the areas:
    • Payment Gateway / Cash Management & Treasury
    • Accounts Payable
    • General Ledger
    • Stock Ledger

 

Competencies:

  • You will be able to communicate well with both the technical and business teams supporting them to develop a ubiquitous language, and be able to encourage active dialogue between the development team and business users;
  • Business process re-engineering – the ability to using various modelling techniques in order to modify and improve business processes in line with change;
  • IT Fluency – ability to understand interconnectivity and relationships between the tools and system architecture and information architecture of the business.

 


Why work for us?

We are always looking for talented individuals who are passionate about what they do. We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture which encourages innovation and personal development.

What’s in it for you?

If working alongside some for the most creative people isn’t enough, we offer you:

Excellent career progression opportunities, 25 days annual leave, Staff discount, 5% pension contribution, company sporting events, smart casual dress code and a brilliant company culture.

What’s next?

Is this the job for you? If so, we would love to hear from you…
Why not stand out from the crowd and send us your wiggly cover letter to give us a better idea of who you are and why you want to join the team…

#ComeJoinTheRide

Online Marketing Manager - Swedish Speaking

Are you a native level speaker in Swedish looking for your next Marketing move? If so, please read on.

 

What will you be doing?

The aim and purpose of the Role:

The Online Marketing Manager is a key role in driving the growth of Wiggle and Chain Reaction Cycles websites across the Nordic countries, with a focus on Sweden. Working for the top tri sports retailer in Britain, and a major international player, this role will have responsibility for maximising profitability through the growth of sessions, revenue and market share across a variety of channels, including Organic, Paid Search, Google Shopping, Affiliates, Social and Remarketing.   

 

Context:

The Online Marketing Manager, Sweden reports into the Europe Online Marketing Manager and is key in the creation and execution of a Nordic localised online marketing plan to deliver ambitious growth targets across WiggleCRC websites. This role requires a close working relationship with other Online Marketing teams as well as other internal departments (Country Managers, Translation and Customer Services).                  

Roles and Responsibilities:

  • Create, own and deliver an online marketing plan for the Nordic countries
  • Maximise sales and profitability
  • Grow market share in the tri sports market
  • Execute paid search, affiliate and display campaigns for WiggleCRC
  • Work with Country Managers and Translation team to ensure traffic generating opportunities are maximised
  • Develop and optimise affiliate program
  • Identify new third party partners to increase external visibility of Wiggle content
  • Leverage placement buying efficiencies across the group
  • Regular analysis of campaign performance
  • Close working relationship with WiggleCRC subject experts to ensure latest technologies and best practices are adopted
  • Identify opportunities to achieve revenue growth targets
  • Own content plan to help grow organic traffic
  • Other work as required by the team

 

 

Who are we looking for?

  • Native level Swedish speaker required
  • Excellent communicator in English required
  • Written / spoken language skills for another Nordic language an advantage
  • 1+ year paid search experience
  • Experience in using Online Marketing platforms (such Google Analytics, Google Adwords)
  • Basic understand of how search engines work and interact with websites
  • Some experience of bid management tools a plus
  • Retail or e-commerce experience desirable  
  • An interest and knowledge in tri-sports are also desirable
  • Be able to work effectively with minimal direction
  • Ability to multi task across a number of channels and projects

eCommerce Product Owner

WiggleCRC are looking to recruit an experienced Product Owner to join the team in Portsmouth.

What will you be doing?

Reporting to the Senior Product Owner, Wiggle CRC, you will work day-to-day with the UX and UI teams and Insights.  You will be part of project teams made up of developers, business analysts, project managers and designers

You will own customer experience across Chainreactioncycles.com and the international sites.  Working within the Ecommerce team, with UX and Insights teams to generate a deep understanding of customer behavior and customer needs and prioritising these in to a web development backlog that delivers maximum business value and ROI from our web development teams.

The product owner works with architects, product marketing, business analysts, and development teams to ensure that business goals and user needs are met with each webs release. 

The Product Owner is accountable for the design, usability, quality and delivery of a product or feature. The PO is the key decision maker on priorities and design decisions and works to ensure that all stakeholders are aligned at each stage of the development lifecycle. 

The Product Owner understands both the engineering and business side of the product release and is ultimately responsible for representing the end user’s needs.

Accountabilities:

  • Understanding customer behaviour
  • Understanding user needs and problems
  • Developing a well-groomed backlog, that effectively captures user problems and prioritises them on customer / business impact
  • Taking prioritised user problems and building them into business cases that are taken through the business decision making process
  • Leading web development teams to create effective solutions to user problems
  • Keeping web development and business teams focused on user problems throughout project and sprint lifecycles
  • Promoting continuous improvement
  • Delivering return on investment from web development activities

Who are we looking for?

Knowledge, Skills and Experience:

  • Experience managing a commercial, customer focused online user experience
  • Google analytics
  • Product owner, UX, BA or Front End development experience
  • Experience of mobile user journeys, apps, responsive sites
  • Experience of leading user focused web development teams

Competencies:

  • Data driven, analytical mind set, identifying customer problems and creating hypotheses to solve
  • Excellent communication, able to synthesis customer problems and potential solutions into visions the business and project teams work from


Why work for us?

We are always looking for talented individuals who are passionate about what they do. We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture which encourages innovation and personal development.

What’s in it for you?

If working alongside some for the most creative people isn’t enough, we offer you:

Excellent career progression opportunities, 25 days annual leave, Staff discount, 5% pension contribution, company sporting events, smart casual dress code and a brilliant company culture.

What’s next?

Is this the job for you? If so, we would love to hear from you…
Why not stand out from the crowd and send us your wiggly cover letter to give us a better idea of who you are and why you want to join the team…

#ComeJoinTheRide

Buyer

Job Title: Buyer 

Location: Portsmouth

Position: Permanent

WiggleCRC are looking to recruit a Buyer to join the Swim and Tri team.

What will you be doing?

As a Buyer you must be able to understand and operate within the agreed Merchandisers Range Framework, selecting the most appropriate suppliers, products, and negotiate industry leading prices and terms, and work with the Buying Assistant to set up all products with the correct data in a timely manner.

Strong negotiation skills are essential to obtain the best possible cost prices, and supplier terms to enable Wiggle to offer the best prices to the customer.The Buyer should be looking to on board new Suppliers, Brands and Products, at low risk using strong negotiation skills.

Responsibilities:

·Negotiating lowest industry cost prices

·Best in industry supplier terms / deals

·Maintaining balanced number of Suppliers / Brands

·Testing new products with managed risk

·Responsible for all product data

·Managing Buying Assistant

Who are we looking for?

·Experience of Buying within a similar retailer, or highly performing individual from within the business looking to progress.

·Must demonstrate extremely strong negotiation skills and high level of energy to drive the product ranges, and understand the principles of balanced attribute range building, and able to operate within the budgeted framework.

 

 

Merchandiser

Job Title: Merchandiser

Location: Portsmouth

Position type: Full Time Permanent

RAF Number: 1264

Wiggle CRC are currently looking for an experienced Merchandiser to join their family! Interested in fast forwarding your career in a fast-paced dynamic environment? Then please read on…

What will you be doing?

The Merchandiser is the overall owner of the range framework, ensuring full analysis has been considered, in line with any known future trends to design an overall plan to enable the Buyer to deliver an edited range of the best products for each customer segment.  This must be done within the overall Department budgeted parameters, and controlled / re-forecast in season, with full communication to the wider business.  The Merchandiser owns the overall Department P&L and is responsible for modelling price promotions and clearance activities, and keeping the range performing within the agreed parameters (Budget / agreed re-forecasts).

Responsibilities:

  • Develop and sign off the department budget
  • Design and sign off the Department Assortment Plan
  • Use historical analysis and market trends effectively to justify forward plans
  • Identify the required sourcing strategy for the Department
  • Manage the in-season reforecasting process
  • Manage the range within the agreed parameters (width of range, clearance at end of lifecycle etc)
  • Accurate costing of Department Price Changes
  • Sign off Supplier Deals and Terms
  • Communicate key information to the wider business (e.g. Marketing, Operations, Finance etc)

Who are we looking for?

  • Experience of Merchandising within a similar retailer, or highly performing individual from within the business looking to progress
  • Must be highly numeric with good skills in Excel and Powerpoint, with Oracle Retail an advantage.
  • Have good commercial understanding of the product set, with wider market knowledge. 
  • Understand the principles of balanced attribute range building, and able to construct and operate within a budgeted framework.
  • Able to create buying framework and manage the Buyer to operate within this
  • Able to make best for business decisions within a timely manner
  • Operates in an organised manner

IT Graduate

Wiggle IT Graduate - Start Date: Monday 7th September 2020

Our IT organisation is specially organised to expect and respond to multiple priorities and business initiatives. We have three key working streams; continuous improvement, innovation and business change each stream is given equal importance, but aligned with our IT values of hygiene, quality and value at its heart.

As a Wiggle IT Graduate, you will have the opportunity to work on the Wiggle and Chain Reaction Cycles technology platforms, with the autonomy to move between the IT Development as well as the Infrastructure and Operations departments.

In Infrastructure and Operations you will be given exposure to understand the fundamental technical processes that drive and support our business, and within IT Development, you will learn how we design and develop our in house solutions on the Microsoft tech stack.

You will have the potential to thrive in a dynamic, challenging and innovative environment, building strong collaborative relationships with your fellow IT colleagues. As a team we aim to develop and enhance the Wiggle and Chain Reaction Ecommerce Platforms.

We’re looking for commercially minded graduates who have a passion for:

Have a passion for problem solving and enjoys a challenge

  • Enjoys working on the Microsoft Tech Stack, .Net, Azure and SQL Server
  • Enjoys working in a highly collaborative, fast pacing environment
  • Has a desire to get stuck in and roll up your sleeves.
  • Have a positive attitude to work

Marketing Graduate

Wiggle Marketing Graduate - Start Date: Monday 7th September 2020

Wiggle and Chain Reaction Cycles make up the world’s largest Cycle, Run, Swim and Tri ecommerce business, serving over 2 million customers across 75 countries worldwide.

Our Marketing department is made up of 6 teams with over 70 people. They support both Wiggle & Chain Reaction Cycles across ecommerce, User Experience, Events, Data and Analytics, Digital Marketing and Brand Marketing.

We live and breathe our brands and deal with all our marketing in house.

The 2020 Graduate program offers a 12m rotation through 4 core areas of Marketing;

  • Data; working with our team of Data Scientists and Analysts you’ll learn to analyse customer behavior and report on marketing performance
  • Digital Marketing; working with our international digital marketing team you’ll learn to drive sales through digital traffic generation
  • ecommerce; working with our ecommerce team you’ll work on projects to optimise web performance and develop new on-site features
  • Brand Marketing; working with our Brand team you’ll work on trading on-site promotions

We’re looking for commercially minded graduates who have skills / experiences in:

  • Digital design
  • Web technology
  • Maths / analytics

Commercial Graduate - Buying

Wiggle B&M Graduate - Start Date: Monday 7th September 2020

Our B&M team is the heart of the company.

Driving profitable decisions on what products we buy, how we buy them and how we sell them, whilst meeting the demands of what our customers want now and in the future. We liaise across functions from Finance to Marketing to ensure products flow through the business and drive profitable sales.

The Commercial Graduate Assistant will rotate through the 4 key roles within B&M;

  • Buying; supporting the category strategy and purchasing the right products with the best terms. Regularly negotiating with suppliers, building strong relationships and customer offerings.
  • Merchandising; planning and developing the financial plans of the category. Regularly reviewing performance and taking trade actions to drive the business.
  • Replenishing; ensuring we are never out of stock and customers are always able to buy what they need from our ranges, whilst balancing the stock performance of the category.
  • Support; supporting the categories as needed, from invoice issue resolution to setting up new products and creating rich SEO content for the websites.

We’re looking for commercially driven graduates with a desire to pursue a career in Commercial, Buying or Merchandising, in a fast-paced retail environment. Key qualities include:

  • A self-motivated approach
  • Great eye for detail, capable of multi-tasking and managing changing priorities and a confident decision maker with the ability to nail actions and get stuff done
  • Strong communication skills
  • A flexible and dynamic approach to work

Head of Group Profit Protection and Payments

WiggleCRC are looking to recruit an experienced Head of Group Profit Protection and Payments to be based at our Portsmouth office on a permanent basis.

What will you be doing?

As the Head of Group Profit Protection and Payments you will be responsible for overseeing the Group Profit Protection and Payments functions.  You will identify margin erosion drivers, across several operational and customer facing streams, and formulate strategy to mitigate loss and protect margin.  

You will be responsible for the governance of internal controls across Stock, Operational cost of failure, Returns and Warranty to ensure these functions are working within the required framework and within budget.  

You will oversee the Group Payments team to ensure our customers have the required payment methods available at checkout whilst working within payment regulations and delivering the best commercial agreements from our payment providers.

 

Accountabilities:

Profit Protection:

 

  • Monitoring, highlighting and formulating actions to control margin loss across several operational and customer facing business streams.
  • Governance of the stock control process including cyclical count plans, adjustment analysis and monthly review of performance.
  • Working with the Operational warehouse teams to review and govern process with focus being on protection of margin leakage across eBay, Returns and Warranty teams.
  • Identification and formulation of strategy to manage internal and external security risks on the website and internally.  
  • Supporting the wider business in calling out any potential risk in new projects and business initiatives.
  • Formulation and delivery of a shrinkage budget agreed by the business.
  • Discussion and analysis of department performance within a Monthly Review format.

 

Payments:

  • Managing the Group payments team of 2.
  • Supporting a payments roadmap strategy to onboard new payments methods where needed geographically.
  • Ensuring the business is benefiting from the best commercial rates available from our payment providers.
  • Reviewing and agreeing / challenging strategy provided from the Payments team. 
  • Ensuring the business is operating within the required payment industry regulations.

 

KPI’s:

  • Deliver agreed annual Shrinkage budget.
  • Deliver agreed annual Payment charges budget.
  • Identification and formulation of strategy to reduce margin leakage (Operational and Customer facing).
  • Delivery of payments roadmap.
  • Governance to ensure delivery of annual stock count and adjustments plan.
  • Payment compliance to industry regulations.

 

Who are we looking for?

We are looking for someone with extensive experience in this area with the following;

Knowledge, Skills and Experience:

  • In depth knowledge of stock management, warehouse operations and shrinkage.
  • Skillset to identify areas of margin risk and formulate actions to reduce.
  • Ability to formulate and deliver budgets.
  • Ability to influence stakeholders outside of own remit.
  • Leadership of team and formulation of strategy.
  • Understanding of Payments industry.
  • Able to lead and deliver Commercial negations.
  • Presentation of output and performance to business leaders.
  • Desire to take business processes and improve them to drive the company’s profitability.

 


Why work for us?

We are always looking for talented individuals who are passionate about what they do. We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture which encourages innovation and personal development.

What’s in it for you?

If working alongside some for the most creative people isn’t enough, we offer you:

Excellent career progression opportunities, 25 days annual leave, Staff discount, 5% pension contribution, company sporting events, smart casual dress code and a brilliant company culture.

What’s next?

Is this the job for you? If so, we would love to hear from you…
Why not stand out from the crowd and send us your wiggly cover letter to give us a better idea of who you are and why you want to join the team…

#ComeJoinTheRide

Customer Service Advisor – Bike Product Expert

Location: Portsmouth

Salary: Competitive

Title: Technical Customer Service Advisor – Bike Product Expert

Position type: Permanent Full Time

Do you understand the importance of outstanding customer service?

As a customer service product expert you will be representing Wiggle, assisting and advising customers via Live Chat, Email and Phone with the highest degree of courtesy and professionalism to with the highest degree of courtesy and professionalism to provide detailed product information and recommendations and resolve issues.

What will I be doing?

Working as part of the customer service team you will be responsible for helping maintaining Wiggle’s global service levels across all media and contact types. Supporting customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services.

What hours will I work?

2 Week rotating shift pattern

Week 1:  06:00 – 14:00

Week 2:  14:00 – 22:00

1 in 4 weekends shifts between 10:00 – 18:00

Duties and responsibilities

  • Ensure customer queries are answered promptly and completely via both Chat and Email
  • Offer technical support on the whole Wiggle product range, with the objective of ensuring customer satisfaction.
  • Calling customers when they request a call back service to provide detailed product information and recommendations and resolve issues.
  • Ensure that all communications with customers are conducted in a professional and courteous manner
  • Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction.
  • Monitoring, responding and resolving customer queries on Social media
  • Monitoring and responding to customers product reviews and questions across various platforms
  • Any other Customer service related task

Knowledge, Skills and Experience:

  • Show a sound knowledge of bikes/parts with an eagerness to further advance this knowledge in respect to Tri-sports equipment and products.
  • Strong communication skills both written and verbal
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a fast-paced office environment as part of a professional team
  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
  • Self-motivated and confident decision maker with the ability to nail actions and a positive "can do" attitude
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business
  • Ability to attend other sites for which travel may be required

Product Developer

Job Title: Product Developer (Sports & Outdoor Apparel)

Location:  Portsmouth

Position type: Fixed Term Contract 

RAF Number: 1295

Team Wiggle are looking for a new mid-weight Product Developer to join their own brand team in their vibrant Portsmouth office.

This is a Fixed Term Contract to cover Maternity leave.

Responsible for developing range of performance cycle and outdoor apparel within the framework of the seasonal production cycles.

  • Manage critical path deadlines while meeting the business objectives with regards to quality, fit, construction and standards of manufacturing.
  • Ultimately responsible for supporting and overseeing development and production of the garment from concept through to final production and delivery stage.

Right candidate will have:

  • A minimum of 3+ years product development experience, working with the Outdoor or performance apparel brand / retailer, across woven & knits.
  • You must be commercial, preferably have knowledge of seam taped garments, down filled jackets, woven shorts and have experience working with far-east factories, developing such products.
  • You already have a good understanding of garment construction, pattern cutting, garment fitting and can take a logical and pro-active approach to problem solving.

Candidate should be a good communicator, highly organised, good at prioritisation and good at relationship building and maintaining, as well as accustomed to working as part of a team.

Must be flexible, proactive and able to work to tight deadlines and have a proficient skill set in Excel and Outlook.

Data Steward

WiggleCRC are looking to recruit a Data Steward to join the team in Portsmouth.

What will you be doing?

We are looking for a Data Steward to join the Data Governance Team, whose role it will be to help support the development and maintenance of our data systems, data quality and data processes.  Covering both changes to the data content and managing the rules for how data content can be created, the impact of an effective data governance approach generates value throughout all levels of the enterprise. The Data Steward has a critical role within our Data Governance function and is empowered to enforce the data standards and will play a crucial role in making data governance continue to happen for WiggleCRC.

Responsibilities:

  • Enrich, own & maintain the Enterprise Data Management documentation
  • Drive KPI improvements through effective data management
  • Create, implement and maintain Data Standards in partnership with the business  
  • Investigate and action data queries and functional data requirements
  • Collaborate via the Stewardship social media sites (Yammer & JIRA) to triage data changes
  • Build and maintain reporting suites and dashboards to aid business awareness and progression

 

Who are we looking for?

  • Experience in data quality and process improvement
  • Strong analytical and problem-solving skills, and the ability to think logically
  • Advanced knowledge of Microsoft Excel & Office
  • Experience in extracting and analysing large volumes of data, with the ability to understand the interrelationship of data across systems and platforms. 
  • How to undertake triage, root cause analysis and resolution
  • Strong communication skills, both written and verbal
  • Strong attention to detail
  • Proven history of building and managing strong cross departmental working relationships
  • Demonstrate prioritisation, organisational and time management skills with the ability to multi-task
  • Proactive self-starter and able to work as part of a team, as well as autonomously
  • Demonstrable knowledge and experience of SQL

Customer Acquisition and Channel Development Manager

Wiggle CRC are looking for an experienced Customer Acquisition and Channel Development Manager to join the Marketing team on a permanent basis! Fancy taking on the challenge? Please read on…

What will I be doing?

You will be responsible for leading customer acquisition and new channel development for the WiggleCRC group.You will be responsible for developing customer acquisition strategy, leading in-house channel management and innovation and managing a team to drive new customer acquisition.

You will also be :

·Developing new digital channels for customer acquisition.

·Developing new off-line channels for customer acquisition.

·Planning and implementation of acquisition campaigns, optimising campaigns through data analysis and A/B testing, and the identification and development new channel opportunities that are ready to be scaled.

·Manage channel development and cover (but not be limited to) YouTube, Google Display Network, other programmatic ad networks, publisher networks, social platforms, content development, press, print and partnership opportunities.

·Delivering channel performance: Building team capabilities, processes and systems for management control that develop and deliver Wiggle CRC channel performance.

·Identifying and capturing growth opportunities: Working with Marketing and Commercial teams to identify growth opportunities at brand, territory and channel level, through deep customer and channel understanding.Develop a robust testing approach to enable continuous iteration and improvement.

What experience would we like you to have?

·Experience of leading successful teams.

·Customer growth through established acquisition channels (e.g. Facebook).

·Development of new acquisition channels through a test and learn approach.

·Attention to detail in recognising campaign and data accuracy

·Ability to make decisions in line with commercial goals of business

·Ability to multi task across several channels and projects

·Strong communication skills

·An interest and knowledge in tri-sports are also desirable

Why work for us?

We are always looking for talented individuals who are passionate about what they do. We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture which encourages innovation and personal development.

What’s in it for you?

If working alongside some for the most creative people isn’t enough, we offer you:

Excellent career progression opportunities, 25 days annual leave, Staff discount, 5% pension contribution, company sporting events, smart casual dress code and a brilliant company culture.

What’s next?

Are we the saddle to your bicycle? If so, we would love to hear from you…
Why not stand out from the crowd and send us your wiggly cover letter to give us a better idea of who you are and why you want to join the team…

#ComeJoinTheRide

Online Marketing Manager - Europe

WiggleCRC are looking to recruit an experienced Online Marketing Manager to join the team in Portsmouth on a permanent basis. Are you looking for your next move? please read on……  

What will you be doing?

The Europe Online Marketing Manager has overall responsibility for the Digital Marketing in our European markets across Wiggle and Chain Reaction websites. Working for the top tri sports retailer in Britain and major international player, this role is responsible for setting & implementing a localised Digital Marketing strategy, through managing a team to maximise profitability and drive new customer acquisition through the growth of sessions and revenue across Digital Marketing channels.

 

 

Roles and Responsibilities:

  • Own the digital strategy across Digital channels for WiggleCRC’s European markets
  • Responsible for the budget and KPI targets across Paid & Organic Search, Remarketing, Affiliates, Display and other channels as appropriate
  • Manage and lead a team of three direct reports to improve knowledge, skills & performance
  • Maximise sales and profitability across European markets
  • Identify opportunities across all digital channels to achieve revenue growth targets and drive new customer acquisition
  • Grow market share in relevant tri sports markets
  • Overall responsibility for implementing territory campaigns
  • Execution and evaluation of campaigns across ROE markets
  • Work closely with Country Managers to ensure maximisation of traffic generating opportunities
  • Close working relationship with Digital Strategy team to ensure latest technologies and best practices are adopted
  • Create and refine bidding strategy in accordance with the Digital Strategy team
  • Regular analysis of campaign performance against targets
  • Other work as required by the team

 

 

Who are we looking for?

  • 3-4+ years online marketing experience required, working across various digital marketing channels (in retail is an advantage)
  • 1-2+ years of managing a marketing team
  • Having a European language skills is an advantage
  • Experience working across multiple online channels
  • Ability to manage large budgets across different online channels / territories
  • Target driven
  • Has demonstrated history of developing and improving direct reports
  • Ability to multi task and prioritise across different channels and work streams
  • Experience of working with Paid Search UIs is an advantage
  • An interest and knowledge in tri-sports are also desirable
  • Be able to work effectively with minimal direction

 


Why work for us?

We are always looking for talented individuals who are passionate about what they do. We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture which encourages innovation and personal development.

What’s in it for you?

If working alongside some for the most creative people isn’t enough, we offer you:

Excellent career progression opportunities, 25 days annual leave, Staff discount, 5% pension contribution, company sporting events, smart casual dress code and a brilliant company culture.

What’s next?

Is this the job for you? If so, we would love to hear from you…
Why not stand out from the crowd and send us your wiggly cover letter to give us a better idea of who you are and why you want to join the team…

#ComeJoinTheRide

Data Analyst

WiggleCRC are looking to recruit an experienced Data Analyst to join their innovative and dynamic team based in Portsmouth to help fuel continued growth.

What will you be doing?

  • Utilising machine learning abilities to put in place evolving customer segmentation, analytical models, and behavioural predictions to enable the delivery of personalisation across our CRM framework
  • Using clustering techniques along with data languages (R or python) on big data sets to identify customer behaviour patterns and profiles
  • Working with the Marketing team - use modelling & data analysis expertise to produce actionable insight for weekly and ad-hoc BI.
  • Follow outputs through execution; present and explain the method and output and work with wider teams to ensure successful implementation
  • Work closely with the Insights and Digital Analytics teams as well as wider teams to understand marketing requirements
  • Identify the most suitable model to solve each marketing request.
  • Communicate technical thinking to a variety of stakeholders, including the reasons for specific model chosen, the method, output and how this will help to achieve the goal.
  • Visualise outputs of models in a digestible form.
  • Creation of detailed documentation explaining methods/outputs (e.g. data

Who are we looking for?

  • Bachelor's degree in mathematics, statistics or other related field desirable
  • 2+ years' experience in statistical analysis and modelling, preferably in the retail sector
  • Key experience within, R, Python, SQL and SPSS
  • Experience and strong understanding of machine learning & statistical learning and the potential when applied to ecommerce marketing
  • Programming languages: R or Python
  • Experience in clustering and prediction models
  • Analytical experience within the retail sector, working with big data and large volumes of customers
  • Excellent analytical and quantitative skills
  • Strong attention to detail and commitment to excellence
  • Practical experience in the dissection of complex disparate data sources
  • Experience with commercial metrics and measures


Why work for us?

We are always looking for talented individuals who are passionate about what they do. We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture which encourages innovation and personal development.

What’s in it for you?

If working alongside some for the most creative people isn’t enough, we offer you:

Excellent career progression opportunities, 25 days annual leave, Staff discount, 5% pension contribution, company sporting events, smart casual dress code and a brilliant company culture.

What’s next?

Is this the job for you? If so, we would love to hear from you…
Why not stand out from the crowd and send us your wiggly cover letter to give us a better idea of who you are and why you want to join the team…

#ComeJoinTheRide

Brand Marketing Executive

Job Title: Brand Marketing Executive

Location:  Portsmouth

Position type: Perm

WiggleCRC are looking to recruit a Brand Marketing Executive to join the team in Portsmouth.

What will you be doing?

The Brand Marketing Executive is responsible for driving category sales and margin via trading and marketing plans with our tier 1 brands.  The role will help drive the best customer experience possible across both our Wiggle and Chain Reaction platforms.

Responsibilities:

Trading and Marketing Planning & Execution

  • Own the trading and marketing calendar for the tier 1 brands, ensuring there is enough trading activity to support categories budgeted sales and margin targets each week.
  • Support the category strategy and goals and be heavily involved in the annual overview and seasonal category marketing plans.

Category & Customer Understanding

  • Understand the customer needs and future trends within the category; identify key growth opportunities; utilising digital data to gain insights; champion this insight into the category strategy, range review process and weekly trading actions.
  • Brief and work with the channel owners and Country Managers to ensure assets and content are created.
  • Own the relationship with third party brands marketing teams, focussing on a small number of premium brands and the brands we distribute through Hotlines and Decade; develop trade (retail) marketing plans for Wiggle and CRC with these teams.

Customer Experience & Conversion

  • Responsible for the category content on the sites.
  • Use content to optimise SEO and drive organic traffic and revenue.

Digital insights

  • Regular reporting on the digital metrics measuring the performance of the category
  • Mine and provide customer insights through other digital sources (zero search terms, Google trends, high converting/low traffic products etc.)

Who are we looking for?

  • Degree or equivalent
  • Minimum 3 years’ experience of working in a commercial or marketing role
  • Strong commercial acumen
  • Strong analytical skills
  • Experience of planning and executing marketing campaigns
  • Understanding of customer journeys / path to purchase, key touchpoints and how to apply insight to enhance the journey
  • Strong presentation skills (written and verbal)
  • Strong people and leadership skills
  • Strong influencing skills with evidence of managing key stakeholders effectively
  • Experience of working within the sports industry would be an advantage
  • A passion for sport and the outdoors would be a distinct advantage

Test Analyst

Job Title: Test Analyst

Location:  Portsmouth

Position type: Perm

WiggleCRC are looking to recruit a Test Analyst to join the Team in Portsmouth.

What will you be doing?

You will be a key resource within project teams, offering support and advice at the project design stage and providing hands-on test duties during delivery. Analysing requirements, defining and executing tests and data, contributing to the regression catalogue, raising defects and running automated regression, you will be the arbiter of quality within your workstream. You will have the technical skills to work within an IT landscape that requires you to self-manage your own test environment needs and identify issues and problem solve where needed.

Responsibilities:

  • Test Analyst: Working inside a delivery stream to analyse requirements, author and execute manual tests, run automated regression and manage defects.
  • Matrix Resource: Working as the test team representative, embedded within a delivery stream, to promote testing best practice.

Who are we looking for?

  • 3 to 5 years manual testing experience
  • Experienced in using JIRA as a ticketing, incident management and workflow tool.
  • A Proven successful track record working as a Test Analyst in medium sized and matrix managed teams.
  • A thorough understanding of the full test lifecycle and the activities required for success at each level.
  • Has experience of different test levels, types and methods and can apply the principles of each.
  • A broad experience of e-commerce architecture and the integration of front and back end systems and how they manage data.
  • Strong experience of end-to-end business process flows for large scale online retailers.
  • Able to work successfully in an environment that supports a face pace of change.

Desirable knowledge

  • Recent experience working on eCommerce projects 
  • An understanding of test automation, preferably with experience of VMWare, C#, Visual Basic, Selenium, SQL & NUnit (or alternative, translatable skills).
  • A working knowledge of test case management tools (e.g. Test Rail, TM4J).

 

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